The Cove at Marsh Landing

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The Cove residence is a hotel style living experience. Nice apartments and good food. Representation I was given by the staff there when setting up for my friend to live there did not live up to what actuality was. The most important thing to my friend is religion and I was assured that they would have Sunday programs and weekday religion study groups. This has not occurred and has depressed my friend and other residents very much. But this is not the reason I give a bad review. It is because of the medical staff there. [Name removed] is the medical director and she is incompetent, uncaring, unfeeling and a liar. I have found very poor medical care there which is what we requested and needed for the resident. They do not answer questions. They do not check on residents. And they do not have proper equipment there. I have even had our healthcare representative try to contact them and no one follows up or responds to her.I would not advise anyone to take up residence here.

This facility is old but is in the process of renovations which doesn't involve some of the apartments. Very nice but in a zone hard to get out if an emergency.

Absolutely beautiful facility, inside and out. Staff is both professional and friendly. What really helped make my final decision was the longevity of the staff in their memory care unit. This is a great sign and puts me at ease knowing that the same people would be helping my grandmother daily. They also are very accommodating and want to make your loved one feel at home by allowing them as much of their own personal touch.

More of a small boutique hotel feel. Convenient to shopping areas like Target, Publix and Trader Joe’s

Very nice, price is more affordable than most other options, professional staff. Downside: recent management and staff changes, planned construction (mostly outdoors). Plus: It's close, it's clean, it's nice but not luxurious

I was a resident at Ashton Court for the month of March, my experience with staff and tenants was met with total satisfaction and for the brief period I was there, I was engaged, enlightened and quite impressed with not only the apartment, but the desserts, cocktail hour and the staff who was always very pleasant; warm and embracing, making my transition as easy as possible. The culinary aspect of my stay was quite considerate; as it was healthy and well balanced. I’d like to take The opportunity to thank [name removed], for her insight, dedication and warmth, while settling me in for the month. Thank you for your warmth and kindness, [Name removed]

Very accommodating staff. They were very attentive to my parents needs. We are awaiting their ADL assessment. Overall the facility was clean and the residents we spoke with shared favorable experiences. The one bedroom apartments were on the small side but we will be comparing them to others. The community is still in the running based on a number of positives including proximity to where we live. Best, [Name removed]and [Name removed] on behalf of my parents.

I recently visited this community with my Dad. The building and grounds are very nice. It is apparent they have spent more money on the grounds than the building, there are several issues on the inside that I would have addressed before the outside. The people taking care of the Residents are very friendly and seem to really care about each Resident. The people I met and talked with only wanted to talk about how many things they were doing like trips out of the building and parties. I thank that is really good. But, I'm looking for a place to take care of my Dad. I'm a little hesitate about a place that has three people responsible for activities and only 1 Nurse. I will continue to look, but Ashford Court will remain on my list as a possible.

High Recommend this Marsh Landing location and beautiful senior home that truly feels like home to my Mom and Dad. They are secure and love all the good food and fun. The girls that work there truly care and make sure they are well taken care of. We are so glad that if they need Memory Care, the other one can be close by and able to visit and participate. They have a lovely and roomy apartment, but every time I go over, they are playing games or other activities with their friends. Dad really likes his new friends and Mom is a talker, so she has no problems making friends. They love it and so do we. Easy to get to off of Butler in Marsh Landing.

I would give this place 0 stars if that was an option. My family member has been here for 3 years now. This is by far one of the worst assisted living facilities in Jacksonville and probably the surrounding areas as well. At first, you'll think this is the best place you could choose to put your loved one. As time goes on though, you'll come to find out, it will be one of the worst choices you've ever made. Once the welcoming party wears off, things will begin to change. They'll stop taking such good care of your family member/s. Your mothers and fathers will fall through the cracks. They'll be forced to sit in their own urine and feces for hours. There have been constant rodent/insect problems. Not only rats and roaches in the kitchen but in the rooms too. I know another family member who's father had rats in his room and management knew all about it, and nothing was done. The family isn't able to move their father out but wishes they could. The activities may be a plus but don't let them fool you. They don't make up for the horrific problems everywhere else. They have been through more management in my time dealing with them, than most businesses do in a lifetime. Also, the management is awful. All of the nurses have been subpar. None of them actually knowing what they're doing, or doing anything at all really. The Executive Directors placate you. They want you to believe they are taking your concerns into consideration and then never following through. The past two EDs have by far been the worst. One ED only lasted for a few months and I don't see the new one lasting any longer. They treat the staff terribly and cause the good ones to leave. The management spends more time gossiping about the staff than they do actually working. Especially the activities coordinator. She spends more time in other people's business and other people's departments than she does her own. The residents that live here are the only redeemable quality this place has. If it wasn't for them, I would have moved my mother out of here ages ago. Unfortunately, with the way things have been going, I'm not sure that is a sufficient enough reason to keep her here. Do yourself and your family member a favor and don't move them here. You'll regret it.