The Courtyards at Knoxville - The Orchards

My sister looked at their facility in Johnson City and liked it a lot. We needed something less expensive than, another facility due to funds rapidly decreasing. Courtyards also will take Medicaid if funds deplete I feel that she is safe and taken care of. I would recommend to other families.

I would have ranked The Courtyards at Knoxville with all 4's and 5 stars if it were not for a couple of caregivers that have the wrong attitude. Also, I believe there is a lack of training with the staff that results in the mishandling of dementia and Alzheimer's residents.

very nice and nothing negative at all to say about this community. Very nice place for your loved one.

The staff was there for us when we needed it. They helped us out and went above and beyond in our emergency situation. Communication was good between the staff and our family they kept of well informed. I would recommend this community to others

I like that it is a small community and the staff is very caring and friendly. My mom likes the food. Everything is on the first floor so we are able to do window visits during Covid-19. They also have outdoor space for the residents to use.

Nice place, good vibe but wanted something closer if possible.

This is a really nice community and it was our second choice. The staff members I met were friendly and knowledgeable. This community offers transportation and nurses on staff.

I toured this community for my father and his needs. It is a very nice community with kind. From what I saw the community looked nice and well-kept. The staff was very friendly, and informative. All my questions were answered. The experience went well.

My mother seems to be doing well here at this community. She is still adjusting, but I know she in good hands. This a lovely community, everything is very nice and clean, and well maintained. The aids are great, and very willing to work with me to figure out the best care plan for her. It has been a very positive experience, and I would recommend this community.

Please take my advice and do not place your precious loved ones at this facility. Both of my parents fell ill at the same time.Being an only child with a small child of my own and a full time job, I was forced to place them at this facility because it was the most affordable. I now understand why all of the other assisted living facilities are twice the price of this dump. Their staffing is minimal and includes LPNs that have to be shared between the "houses" at night, so there is no licensed nurse on premises at times. The assistant staff is what you would expect, I suppose, (neck tattoos, bad teeth, etc.)in this neighborhood and for the low wages offered. They are pleasant enough, though. My main issue is that when my mother passed away, I was sent a pro-rated bill that included the interim 3 days between her death and when I came to collect her belongings. No one informed me that I would be charged rent during this time and I do not think it is fair to expect someone to come clean out their deceased family member's belongings immediately or be charged $92 per day. The hospital bed was a rental and had already been picked up. All that remained was clothing in the closet which could have easily been boxed up in the event they had someone beating the door down to rent the room, which I'm sure they did not. I asked for proof that they had turned away residents because the room was not completely empty and was refused, presumably because it does not exist. They are just trying to grab the last little bit of money they can because that's what they are about--money not caring for your loved ones.

We're very pleased with how things have turned out at The Courtyards! It's a nice looking clean place, and it has a very comfortable homelike atmosphere. The staff is friendly and accommodating, and I really appreciate that if my Dad ever has any issues all I have to do is ask and they're always happy to help! I would highly recommend the place!

The courtyard for assisting living on Inskip road is absolutely awful. They hire people who don't care for one and who just wants to stay on there phone. They have had to fire the last manager due to lack of care and the nurse that hands out the meds wAs fired from a previous place cause of mishandling the meds. My grandmother was put here by my grandfather who was stupid to believe this sick place, they lie to u and manipulate you into thinking they are taking care of the patients. They don't watch them, when the people come during the day to see their loved ones they put on a front like they care but once u leave or your not on there ass yourself, they will stay on their phones the whole time or go outside for a smoke break. I came in one night to see my grandmother and she was locked in a closet on the floor crying, I asked the women where she was and she said in her bed, I had to look for my grandmother is several rooms before I heard a loud cry from a closet, just horrible and horrific. Your just asking for them to slowly kill your loved ones if you place them there, but hey some families want that, most people wouldn't even come see there loved ones and just leave them there to die. Each person living there would even cuss at the workers cause of how violent they would be to them. I've reported this place numerous times. They also try to keep people there who have severe Alzheimer's that don't need to be there at all just so they can have more money in their pocket. Moral of story don't put your loved ones here at all.

The Courtyards Senior Living Assisted Living Facility is TOP NOTCH! I encourage everyone to look at their website and their Facebook to see first hand a beautiful home with a very caring and active community. [removed] [removed]