The Country House in Westchester

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

During the weeks our loved one was there everything was fine, there was a lady who worked in administration right before she switched over was absolutely fantastic. From what we could see the community was kept clean and the staff was friendly. They did have activities, they even did a small activity for Halloween.

Our mom was a resident at the Country House for 8 months. We were very pleased with the facility, care and feeling of safety. The place is clean, the staff is kind and attentive, and the activities were good. Trust is a huge factor and this place you can trust. The meals were good, the activities were good (would be great if they added variety), place is clean, nicely maintained grounds, and friends can be made if the resident wants. More aides would be helpful, especially on the weekends. It's difficult to get qualified aides for the salary all these types of assistive living homes pay. It's a shame because management takes a lot of money from the families. We wish they took Medicaid. The only reason we had to take mom out is because of the price. It's just too much to pay monthly. We wish she could have stayed with her friends and aides who cared for her 24/7. Would definitely recommend The Country House.

My mom was a resident for 2 1/2 Years .. she was there for safety and daily care... as time wore on, aging and dementia took over.. recently she got out of the facility through a back door, and fell down a hill ( at 3AM) luckily there were no injuries and she returned to her apartment... she tried again, and wee were informed “ they couldn’t handle her” ( 92 yo, 122 lbs.. we started efforts to transfer her, and a day later they called us to say they were going to call the police to calm her down!! What kind of “ Caring “ facility threatens patients like that?? What kind of staff is left in charge there??? It has gone downhill since Meridian took over— but this needs to be looked at.

The Country House is excellent. The care and personalization the staff gives to the residents is exceptional. The community itself may not be the fanciest, but it is clean, neat, and safe. It is set in lovely, country surroundings, but it is still very close to shopping and other conveniences. The community is not overwhelmingly large, and I like that the staff check up on my loved one often. Meals here are fine, and with their good portion sizes and flexibility, my loved one is eating much better than he was. He is very happy here. I couldn't think of a better place than Country House, and I can't recommend them strongly enough.

The staff is very friendly. My loved one loves the community they help her with laundry and the housekeeping maintains everything well organized. My loved one has her own private studio room with a small bathroom. The meals are very good they have a wide variety of choices. It's a small lovely community.