The Boulevard of St. Charles Senior Living

The medical side is good, but the records side is not so good. It is expensive. My advise would be to, document everything very closely. The Executive Director is very nice and professional but not the sales side.

This was a very, very nice community.

This was a wonderful community with great staff. Quality service and take great care of my loved one. I would highly recommend the community. The only drawback was the monthly fee.

I would recommend to go to this community. If you have some one in need I would for sure go here. It is the best one that I have seen hands down. My mother is in the memory unit and they are magnificent with her. They have activities like singing, dancing, and non denominational prayer- reflection time. They also have gardening and so many more activities for the residents to do to stay busy. They take pictures of the residents and post in on there private page for the families to see. They encourage activity and my mom is happy here and is blossoming.

Very nice community.

My mother spent the last 7 months of her life in the memory care section of The Boulevard. I am so grateful to the staff for the love and care provided to my mom (a special call out to [name removed], the director and [name removed], LPN, others too but don't know the names). [Name removed - LPN] is very engaged with the residents and staff. She is truly passionate about caring for the residents. I am so thankful that we moved my Mom to The Boulevard. Good care is difficult to find and unfortunately Mom experienced some very bad care from another facility prior to moving to The Boulevard. Keep up the good work. You are truly a blessing!

I liked The Boulevard. One of the things I liked was they had a security system that learned your family member’s habits so they could provide better care. For instance, it could notice if your loved one was going to the bathroom more often and might have a kidney or bladder infection. It could notice your loved one prone on the floor and know they had fallen down and needed assistance. I really liked the system that they had. I also liked that they give family members fobs so they can get in the doors after hours, and swiping the fob automatically checks you in. The person who gave us the tour was very energetic. One of the only drawbacks was the long hallways. It was just a big facility, and we got lost once we got in there.

It is covid times so obviously things are different and they change quite a bit, there have been quite a few staffing adjustments. My loved one is on hospice and has been since she has moved in, there has been some confusion between the hospice staff and The Boulevard on who does what. But for the most part we really like it and she seems to be happy here, she has made some good friends that she goes to activities with.

The Boulevard was our second choice, I think it would have been a great place for my mom to live. We went with another facility because it had slightly more activities provided which was something that was important to us.

It is very expensive. However, I do feel really safe with them there. They get housekeeping once a week. The housekeeping did a good job but my loved ones may need it more than once a week. It was very nice once housekeeping was completed.

The community is not as advertised. They don't follow through with what is promised. They publish an activities calendar but then dont follow through with the activities. I would not recommend this community to others

Overall we are happy with the community although they can seem unorganized at times. They keep the community clean and the staff is very friendly. My loved ones say the food is good and they have some activities available,

My loved one was there for a short amount time before having to move out of the community. The staff were pleasant. I asked for a spot to be mopped and it wasn't mopped before leaving. They have a chef prepare meals for the residents.

The staff is friendly and the community is safe and clean. I feel that if your loved one is social and able to communicate then this might be a good community. The staff is nice and friendly and they do have activities available.

Please learn from my family's experience. Do not let your loved one live in this facility, there are too many affordable options providing better care. This facility tours very well. It offers large rooms, in-room cameras (to detect movement) it is fairly new, clean, and pretty. However, the care from staff is inconsistent at best and uncaring at worst. There are a few staff members that were excellent, but more often than not staff was inexperienced and uncaring. As my mother got older and needed more assistance the price became unaffordable. Our biggest complaint is the Director at The Boulevard St. Charles. He is unethical. The exact month my Mom became eligible for VA benefits he increased the cost of her care by 27% a month, without notifying us. If the care had not been so bad we would have worked with the Corporate Office on the cost, but instead, we chose to move my Mom out.

My loved one was only here for 10 days and had to come back home. They tried to charge us for the full 2 months but after speaking with them they dropped it one month. The community was very clean and the food was amazing. I would recommend this community to others.

Recently it has been harder to get responses to our phone calls with questions or concerns about my loved one. This is different from the beginning when we were getting communication regularly from the community.

We chose The Boulevard of St. Charles because of the availability, we had urgent need and they were able to get her in quickly. The room sizes here are very good, they have 2 sizes to choose from, a studio and a 1 bedroom. The staff members here have been wonderful especially with what has been going on. I would absolutely recommend.

This community is beautiful, and was on the more expensive side for me while I was there. The rent was raised about 10% each year while I was there. I had a two bedroom and a one-and-a-half bathroom. I was the first person to live in my apartment. The activities were great while I was there. They had trivia, Wii bowling, bingo, happy hour each week with entertainment and more.

We met with [name removed] on Saturday. We were able to talk in a room inside and see an independent living suite but there was no tour of the community or the assisted living facility. They do have 2 studio apartments available on the first floor but they look out onto the courtyard and are not accessible for window visits. They seem to take the care of their residents very seriously and we were impressed with our conversation with [name removed] but were unable to see any of it first hand. The facility is in a good location. My concern would be the cost of my mother's care with the point system they use.