The Boulevard of St. Charles Senior Living

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It is very expensive. However, I do feel really safe with them there. They get housekeeping once a week. The housekeeping did a good job but my loved ones may need it more than once a week. It was very nice once housekeeping was completed.

The community is not as advertised. They don't follow through with what is promised. They publish an activities calendar but then dont follow through with the activities. I would not recommend this community to others

Overall we are happy with the community although they can seem unorganized at times. They keep the community clean and the staff is very friendly. My loved ones say the food is good and they have some activities available,

My loved one was there for a short amount time before having to move out of the community. The staff were pleasant. I asked for a spot to be mopped and it wasn't mopped before leaving. They have a chef prepare meals for the residents.

The staff is friendly and the community is safe and clean. I feel that if your loved one is social and able to communicate then this might be a good community. The staff is nice and friendly and they do have activities available.

Please learn from my family's experience. Do not let your loved one live in this facility, there are too many affordable options providing better care. This facility tours very well. It offers large rooms, in-room cameras (to detect movement) it is fairly new, clean, and pretty. However, the care from staff is inconsistent at best and uncaring at worst. There are a few staff members that were excellent, but more often than not staff was inexperienced and uncaring. As my mother got older and needed more assistance the price became unaffordable. Our biggest complaint is the Director at The Boulevard St. Charles. He is unethical. The exact month my Mom became eligible for VA benefits he increased the cost of her care by 27% a month, without notifying us. If the care had not been so bad we would have worked with the Corporate Office on the cost, but instead, we chose to move my Mom out.

My loved one was only here for 10 days and had to come back home. They tried to charge us for the full 2 months but after speaking with them they dropped it one month. The community was very clean and the food was amazing. I would recommend this community to others.

Recently it has been harder to get responses to our phone calls with questions or concerns about my loved one. This is different from the beginning when we were getting communication regularly from the community.

We chose The Boulevard of St. Charles because of the availability, we had urgent need and they were able to get her in quickly. The room sizes here are very good, they have 2 sizes to choose from, a studio and a 1 bedroom. The staff members here have been wonderful especially with what has been going on. I would absolutely recommend.

This community is beautiful, and was on the more expensive side for me while I was there. The rent was raised about 10% each year while I was there. I had a two bedroom and a one-and-a-half bathroom. I was the first person to live in my apartment. The activities were great while I was there. They had trivia, Wii bowling, bingo, happy hour each week with entertainment and more.

We met with [name removed] on Saturday. We were able to talk in a room inside and see an independent living suite but there was no tour of the community or the assisted living facility. They do have 2 studio apartments available on the first floor but they look out onto the courtyard and are not accessible for window visits. They seem to take the care of their residents very seriously and we were impressed with our conversation with [name removed] but were unable to see any of it first hand. The facility is in a good location. My concern would be the cost of my mother's care with the point system they use.

The staff at The Boulevard is great. They have a lot of different activities for residents.They have a large variety of items on their menu, food is good. Room sizes are good. My dad had a positive experience with the staff.

Excellent facility; very clean; great interaction between employees and residents

I was impressed with almost everything I saw while visiting The Boulevard. It would be one of my top choices if they offered all levels of care throughout their facility. I want my parents to remain together and not be separated throughout the remainder of their life together. This would not be possible at The Boulevard.

The Boulevard of St. Charles is an excellent place. I really love the staff, they go out of their way to help make this transition as smooth as possible. My mother in law has been making new friends and been taking advantage of the many many activities. We really do believe this place is the best choice for her and we feel extremely confident that she will be very happy there for many years to come. : )

My mother was a resident for 6 months, and then passed away. Most of the experience was fine. As most care offered , it depended on the care giver assigned to her for the day. Some staff was exceptional some were not giving the care she needed. I was there to check on her daily, and was her advocate to the end. Managers were not as accountable as they could have been. When my mom passed away, some staff were kind and caring, others avoided us. After paying them over $30,000 in rent and care expenses we did not receive a sympathy card, flowers, or acknowledgement from the company. Also, The facility is beautiful, she was the first resident in her apartment, but it sometimes took days to have structural issues fixed ( due to a plumbing issue, she was not able to use her shower for 10 days). We are hoping things have improved since my mother’s stay in ‘ The Boulevard ‘ facility in St. Charles, Missouri.

A beautiful facility. The meal options are great and food is pretty good. The very unfriendly weekday frontdesk girl doesn't belong in that position. The rest of the staff is friendly, but not experienced in the care of the aging. The 1st (& only) time they provided a ride to the doctor, they forgot my mom was there and left her for over 4 hours sitting there waiting. The activities are frequently cancelled or changed to new locations without notification. There is definitely a clique of women, and if you're unfortunate enough to have memory problems, they will make you miserable. My mom sat with 5 of them uninvited (at a table for 6) and that was used as an example of unacceptable behavior. (The other example was that it took "intervention" to make her quit in the middle of a wii bowling game to give a new resident priority to play. She was never given priority, and it took over a month when she was new before she was allowed to play!) Since memory problems and mild dementia is common in the aging, the staff needs training on what to expect and how to handle it without deeming it as resident's unacceptable behavior! There was nothing violent, only unfiltered verbal response including a "heLL" to these 2 incidents, but these were the reasons given as to why she needed to find a different facility within 30 days!

No availability

This is proof that money does not necessarily get you quality. While the facility is lovely, the difficulty in finding competent staff overshadows everything else. Even after being open for a year, management is still trying to figure things out. Since The Boulevard is part of a corporate chain, it is unclear why they should constantly have to reinvent the wheel. Sophisticated maintenance issues are being handled by general in-house staff and chronic problems persist. Current issue: air conditioning for only three of the last ten days in spite of a heat index of over 100 degrees. This treatment borders on elder abuse.

Nice, clean place and the concept is great, however the care my relative received was horrible in the assisted living wing! They promise you everything to get you to sign up, however they didn't deliver the care they promised and we paid for. Three weeks later after finding a different facility, we are still waiting for our refund that has been promised to us. Getting someone at the facility to return a call is as challenging!