The Province of Southampton

My brother and myself were referred to Province by our father's acute rehab. We went in not knowing what to expect. Upon entering the community is well kept and the receptionist came out asking if we would like something to drink and where were we from. It felt very inviting ! [name removed] and [name removed] the Sales Directors greeted us and we went into the private dining room to discuss our father it was just nice to have a comfortable conversation and they were so knowledgeable and resourceful. We experience lunch and met the Chef [name removed]. Also as we toured a few of the residents chatted with us about how much they like living at the community. We viewed the activities calendar they have tons of activities going on. We took a tour of personal care and memory care both areas were well kept and very organized. The apartments are very large and we really liked the layout of the shared suites in memory care. When dad discharges we will definitely give [name removed] and [name removed] a call.

I was very impressed with The Province of Southampton. It is a smaller community, feels like home ! The staff and residents at The Province are very welcoming. The community is kept very clean. Lots of activities to attend and many outings to go on. What I also loved was how well lit the community was and the wide hallways. It is very easy to navigate. A huge plus is the 24 hour staff. I sat and experienced dining the Chef's food was very delicious. We also attend a few activities that were fun and well attended. There price point affordable and $[removed]your way incentive works well to help with upfront cost.

This was a nice community, just out of our reach.

We toured The Landing of Southampton and it was just too sanitary, we were looking for something cozy. There were too many things going on and they forced activities on the residents. It is also in a terrible location. It is off of Street Road and you would never want to make a left out of there. It is a very busy road and a lot of construction is going on. They had different levels of care and I did not really understand what the extra care was going to do for my loved ones because they did not need half of the things they were saying we needed.

I toured The Landing of Southampton and it was our 1st choice. It was beautiful and had a lot to offer, however, I thought that most amenities would not benefit my aunt. She would need to be taken to activities; someone would need to take her to the bistro, library or the movie theater. I thought it was great, but not all to her benefit. With these facilities its very hard to tell until you're actually in there and spend time there. Judging by the tour, it doesn't give you enough insight as to what's going to go on when you get there.

The community is lovely and the staff is nice. This a newer community. Sometimes it takes longer than expected to fix the issues with housekeeping. Since my loved one moved in the entire management team changed. This created misunderstandings with the families and staff.

The community was okay but it was not really what I was looking for for my loved one and the location was further out. It was not a bad tour just not what I was really looking for.

My relative is at this community & we are in the process of moving her out. We have not been allowed to visit, since she moved in early last year. We also got a notice from Corporate people M.J. that a staff member tested positive for Covid & that they are testing on a weekly basis again. I don’t understand why the staff members are NOT vaccinated, since that is a requirement for all of the people living at this community. They are so short staff that they aren’t admitting any new people into the community (a friend recently inquired & was turned away; they wanted to know if they wanted to move to a sister community in Lansdale, NO); I’m surprised the State hasn’t been in to close them down… I know that we have called several times, since it takes them 20-25 minutes to answer a call bell, when people have to use the bathroom & instead they soil themselves. Whenever they open back up again… don’t bring your loved ones here. It’s a brand new beautiful community, that was 14 mths ago.

Our family had an in person tour and it was a very nice facility but to big and given our loved ones health we thought it might of been a little to overwhelming.

Do your research. Contact Bucks County Department of Aging and inquire about complaints filed. Inquire about staffing. Inquire about attrition rate. Be diligent before placing family member here. Looks can be deceiving.

The community was wonderful. The staff were wonderful, caring, and really cared for my loved one. I would highly, highly, highly recommend the community to others. The place is immaculate. It feels like a resort and felt like home.