Brookdale Northampton

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43 Reviews

• (23)

  A Place For Mom

• (20)

  SeniorAdvisor.com

We haven't been there since COVID, but days before our loved one moved in we were able to see the community and it was very clean. You were greeted with friendliness and cleanness when you entered this community. The staff always had smiles on their faces and was always active with the residents. Our loved one was in the memory care unit, and we received pictures from the staff of him eating, so we knew our loved one was well taken care of. We have no complaints about Brookdale, we cant say enough about community.

Staff is wonderful they are very caring. The care services they provide are excellent. The activities provide to the residents vary from exercising to doing puzzles, they even have a resident who teaches sign language twice a week. They have a great activities director. This community has a very warm and inviting feel to it, even pets are welcomed. It is very well kept, it looks great on the inside as well as very organized. We feel very fortune to have this place, the staff has handled the pandemic in such an excellent way. They have great communication whether it comes from the staff or the CEO. They keep us very informed on a day to day basis.

Very clean. Food - No complaints on breakfast, other then shorthanded and cold food sometimes. More complaints then raves for lunch & dinner. Entertainment very good. Daily activities are sparse. Most staff is dedicated. Staffing issues in all areas appear to be a ongoing problem. In speaking with other relatives in other communities, these issues appear to be symptomatic in this field. I think all you can do is check on your loved one as often as you can, especially if they are unable to communicate well on their own. Working with management to address other issues. I feel they are working towards a solution. I think it's important to feel your concerns are heard and addressed.