Brookdale Northampton

I liked this community but we had to make the decision as a family and when it came down to it there was another community that we ended up going with. The tour was great and we were able to see everything we needed to see and get the information that we needed.

This is a reasonably priced community and it fits the realm of this kind of community where there are a lot of peers there. It gives people the opportunity to have their own place and get involved with the community. They have activities like bingo, exercise and my mother in law seems to enjoy these things. Being in a group has made her want to do more.

We had a good tour experience with Brookdale, all of the staff were polite and professional. The facility was just too big, it is a high rise with many stories and it is in a busy area. We were just looking for something smaller with a more homey feel to it.

We chose Brookdale because when we toured it we just felt like my dad would fit in the best here. It seemed to be an active community with a lot of people around., The staff and residents all seemed very friendly and welcoming and it was also a place he could afford. My dad is very happy here, he says that he gets great care. I would definitely recommend them to others.

The community was okay but it was not really what I was looking for for my loved one and the location was further out. It was not a bad tour just not what I was really looking for.

We chose Brookdale Northampton because they offer memory care in the future. They also gave us 2 discounts and that made it much more affordable. The studio he is in is on the smaller side. The beginning was difficult for us because he moved in during covid and we did not know what exactly what was needed from us. Now that we have been here and everyone knows him, it has been much easier. The staff members here have gone out of their way to help my dad and I would recommend them.

We haven't been there since COVID, but days before our loved one moved in we were able to see the community and it was very clean. You were greeted with friendliness and cleanness when you entered this community. The staff always had smiles on their faces and was always active with the residents. Our loved one was in the memory care unit, and we received pictures from the staff of him eating, so we knew our loved one was well taken care of. We have no complaints about Brookdale, we cant say enough about community.

Staff is wonderful they are very caring. The care services they provide are excellent. The activities provide to the residents vary from exercising to doing puzzles, they even have a resident who teaches sign language twice a week. They have a great activities director. This community has a very warm and inviting feel to it, even pets are welcomed. It is very well kept, it looks great on the inside as well as very organized. We feel very fortune to have this place, the staff has handled the pandemic in such an excellent way. They have great communication whether it comes from the staff or the CEO. They keep us very informed on a day to day basis.

Very clean. Food - No complaints on breakfast, other then shorthanded and cold food sometimes. More complaints then raves for lunch & dinner. Entertainment very good. Daily activities are sparse. Most staff is dedicated. Staffing issues in all areas appear to be a ongoing problem. In speaking with other relatives in other communities, these issues appear to be symptomatic in this field. I think all you can do is check on your loved one as often as you can, especially if they are unable to communicate well on their own. Working with management to address other issues. I feel they are working towards a solution. I think it's important to feel your concerns are heard and addressed.

Our tour with [name removed] was wonderful! We loved everything we saw. The community was busy with activities and the residents looked happy and content. We loved the spacious and clean private apt./room. I think this will be just what we needed for my father.

This facility had a wonderful sense of community. The room choice was not what we were looking for but if a one room studio is what you are looking for I would highly recommend Brookdale.

Mom is happy here.

I liked the tour, the dining room, and the activities. I would have liked to have seen more residents around.

I had a good tour of this community. Everyone was kind to my family, and I. The staff we met was kind and helpful. They answered our questions, and the experience went well overall. I did find another community that met our needs better, but I had a nice tour of this community.

We toured this community. The staff was nice. This community was not being enough. We liked that they have activities.The menu looked appealing. We would recommend that families tour this community for the care of a loved one.

So far everything is working out pretty well for my loved one, and his move to this community. He is enjoying his time here, and I'am satisfied. I know he is safe, and in good hands. The staff is kind, and friendly. They are helpful, and fairly prompt when responding to my concerns. They do serve well balanced meals. There are nice activities available, but I thought they would take him out on more shopping trips. I would say that would be my only complaint. Overall this is a community I would recommend, it is a nice place.

It took my mother in law a few weeks to adjust to living at Brookdale. The staff are a little slow to respond when she presses her button for help, unfortunately I think the might be a little understaffed. They do offer daily activities and they are trying to help her walk. She seems to like the food and they keep the community clean. I would recommend looking at this community to see if it would work for you.

My 92-y-o mother is there respite with a broken ankle until she can come home and get around on her own without a wheelchair. She says the food is good and mostly the staff is good but it is assisted living and many times when she rings for help it is a while before anyone responds.

The staff at the Brookdale seem to be generally concerned with the well being of my loved one. They are caring and I like how they treat her. It has truly been a positive experience. The food that is served at the Brookdale she says is very good. The only minor complaints she has had are little things like for example, being in the memory care unit, she is not allowed to have a bar of soap. Other than that, we are very happy with our decision to chose this community.

The Brookdale Northampton was very nice & we loved it here! Very "homey" atmosphere & the community we saw looked happy. They had a nice large dining room with assigned seating. If this place was closer we most likely would have chosen it because it was a great value.