Brookdale Northampton

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Brookdale Northampton because they offer memory care in the future. They also gave us 2 discounts and that made it much more affordable. The studio he is in is on the smaller side. The beginning was difficult for us because he moved in during covid and we did not know what exactly what was needed from us. Now that we have been here and everyone knows him, it has been much easier. The staff members here have gone out of their way to help my dad and I would recommend them.

We haven't been there since COVID, but days before our loved one moved in we were able to see the community and it was very clean. You were greeted with friendliness and cleanness when you entered this community. The staff always had smiles on their faces and was always active with the residents. Our loved one was in the memory care unit, and we received pictures from the staff of him eating, so we knew our loved one was well taken care of. We have no complaints about Brookdale, we cant say enough about community.

Staff is wonderful they are very caring. The care services they provide are excellent. The activities provide to the residents vary from exercising to doing puzzles, they even have a resident who teaches sign language twice a week. They have a great activities director. This community has a very warm and inviting feel to it, even pets are welcomed. It is very well kept, it looks great on the inside as well as very organized. We feel very fortune to have this place, the staff has handled the pandemic in such an excellent way. They have great communication whether it comes from the staff or the CEO. They keep us very informed on a day to day basis.

Very clean. Food - No complaints on breakfast, other then shorthanded and cold food sometimes. More complaints then raves for lunch & dinner. Entertainment very good. Daily activities are sparse. Most staff is dedicated. Staffing issues in all areas appear to be a ongoing problem. In speaking with other relatives in other communities, these issues appear to be symptomatic in this field. I think all you can do is check on your loved one as often as you can, especially if they are unable to communicate well on their own. Working with management to address other issues. I feel they are working towards a solution. I think it's important to feel your concerns are heard and addressed.

Our tour with [name removed] was wonderful! We loved everything we saw. The community was busy with activities and the residents looked happy and content. We loved the spacious and clean private apt./room. I think this will be just what we needed for my father.

This facility had a wonderful sense of community. The room choice was not what we were looking for but if a one room studio is what you are looking for I would highly recommend Brookdale.

Mom is happy here.

I liked the tour, the dining room, and the activities. I would have liked to have seen more residents around.

I had a good tour of this community. Everyone was kind to my family, and I. The staff we met was kind and helpful. They answered our questions, and the experience went well overall. I did find another community that met our needs better, but I had a nice tour of this community.

We toured this community. The staff was nice. This community was not being enough. We liked that they have activities.The menu looked appealing. We would recommend that families tour this community for the care of a loved one.