The Auberge at Benbrook Lake

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16 Reviews

• (9)

  A Place For Mom

• (7)

  SeniorAdvisor.com

We chose this facility because they had availability when we needed i and the staff members were very nice and attentive. The room sizes here are pretty good. In the beginning it was really good, but by the end it declined some. On the website it says they specialize with combative dementia, but it didn't seem like that. I also told them I did not want him going to the hospital without my consent since covid was going on, they took him without my consent and then when he came back he had to quarantine for 2 weeks with 24 hour care that we would have to pay for.

My husband lived at Silverado for sixteen months at the end of his twelve years with Parkinson’s Disease. From his emergency admission to the minute that the staff stood at attention as his body left the building, he received the best possible care. The staff works hard to keep the residents engaged and active even as their sickness advances, with field trips and outings as well as activities on site. They pay attention to details. Everyone who works at Silverado—even those whose job descriptions don’t involve direct care—takes the time to smile, to hug, to say a cheery word. It’s not perfect, because it’s run by people, but they try to respond to problems in a timely way, and they do a good job of anticipating residents’ needs. It’s hard for me to admit, but my husband got much better care than I could have provided at home even if I had the money for full-time live-in care. And they cared for me, too, with hugs and meals and support groups. The people at Silverado made the hardest time of my life less difficult, and I will always be grateful.

We toured many places and finally decided on Silverado, manly due to the Manager and front desk staff, very friwndly, loving and educated on dementia. mom has lived here about 4 months, the food is great, activities are amazing and caregivers try so hard dealing with this population, I will say there is an overall lack of care from the DON, my calls have never been returned and when i do get a reply its via email! She seems to busy in her office to see about the residents or families. I will say when I finally spoke to the manager about the concerns i had she promptly addressed them and they are corrected now, she answers our calls at night and the weekend. She inforned us she would address the lack of communication from nursing but I still end up going to her because nothing gets done if i dont Overall mom is happy so we are happy but for the money nursing from top down needs some help.