The Atrium at Anna Maria

Reviews

Did not like it. Old , felt dirty and lacking cleanliness.

contracted for Atrium because of marketing material that mother found interesting. Moved into old building because new wasn't available. Paid for medication asst. service but usually had to do it ourselves as either they came or we wanted to take her out and they hadn't yet come. The Rx service they recommended was so bad that the Rx place actually refunded us over $100 We cancelled two personal trips over the fact that the new building wasn't ready--neither time did they tell us the move wasn't happening. They had called me that she was moving so I blocked out my appts. only to find that she wasn't , again. They broke several things of hers--they would only replace what she had a receipt for (great, 40 years ago) but refused to replace the $60 bowl we had bought her, for a gift bought when People's Pottery existed at Beachwood Mall--I didn't have receipt because it was a gift so "too bad". Moved into new building, when available, only to find out there is no "medication assist"--what? they knew we needed it when she first signed up. Ok, so she's now on her own with meds. Suddenly they call me as she can not longer manage there; I agree, but the gal calls, me at the office, with a Dr., when I 'm in the middle of things with my clients, They are telling me they are moving mother to a unit way more expensive then where she is. I said I would think about it (as I wanted to discuss this with my husband and brother and was in the middle of my client things). [name removed] said "there is no choice and I will walk your mother down to the other unit..." She had no right to move mother without my permission.. They were not accommodating about us moving mother into another place that was offered so we moved mother someplace else. We did like the activities offered and think they did a good job on many things. Her Founder's Club Benefits? We never saw anything. We were billed for any meals we had there. They apparently contract with a eye Dr. who doesn't bother to make sure he's on the approved Medicare list--he just bills. Seems like elderly people would have option to pay full amount or use someone that is covered under their benefits. Not that this office actually answers phone calls--this is who A

My mom has been in the Reflections unit--a blended assisted living/memory care area--for about 8 months now. I would highly, highly recommend it to anyone seeking a safe, secure, loving environment for a loved one with dementia. Mom is still in that awkward state where she's aware and competent enough to not have fit in a pure memory care unit but needing enough attention that assisted living was failing her. The Reflection unit at the Atrium is PERFECT for this situation. Residents are on the continuum of dementia and generally are able to find someone else there on their level to bond with. It's the perfect place to progress along this painful path. The facility is clean, bright, colorful and the aides and nursing team are friendly, caring, upbeat and seem to really support one another and get along well with one another. I've seen staff tired or beat periodically when I visit, but I've never experienced any staff member rude or ill-tempered. Turnover of lower-level aides is not frequent but consistent, but given their duties and average pay within the profession, it's no wonder they burn out; I think it's likely the same elsewhere and probably worse at lesser facilities. The nursing and programming/activities teams have been consistent since we've been there and you could not ask for a more caring group of women. They have worked hard to get to know mom and are increasingly getting this stubborn women out of her shell and to engage. We are blessed that a neighbor told us about this place. It's a little farther than we'd planned but absolutely worth it. Whatever their team makes, they all need raises! My only minor complaint is, because most families aren't overly engaged, I think communication to families is a bit lacking. We're one of the few who visit regularly and try to take part. Regularly-emailed updates on staff changes, and successes or challenges loved ones are facing would be nice information to receive unsolicited, but I receive most of that info eventually in person when visiting. If there were a big demand for regularly-scheduled communications, I think they'd provide it. They are a very responsive group overall.

See all reviews and more unlock all reviews