Seasons at Southpoint

'The untrained and disinterested staff will not even wear the name tags they were supplied with. There is staff supervision only part-time Monday-Friday. No meaningful night supervision from attendants asleep at the nursing stations. I witnessed a naked man with dementia lying on a hall floor for hours. Medication supposedly delivered by med techs, but often skipped - especially at night. Strangely enough the food is often adequate and of good quality. No regular nursing or nurse- practitioner visits.

The staff were very friendly. The facility was nothing fancy but acceptable. My loved one didn't get a shower for over a week, so I don't know what went wrong there - although I know if you ask her does she want/need a shower, she always says no. The staff we met seemed really nice and conscientious, so perhaps it was because she was there for a respite stay. They also didn't do her laundry until the end of the two week stay. So maybe she just wasn't on the rotation for those things yet. The move-in and move-out process went smoothly. Because it was a new situation for her, it was a difficult transition, but that's not their fault. I think it would have been a pretty good situation if they had been more aware of her bathing needs. Overall we would send Mom there again and be more clear upfront about the bathing.

Seasons at Southpoint my not be the most beautiful community but we really appreciate just how attentive the staff members are. The place is always clean - it smells so fresh you can tell they clean it constantly and efficiently. Whenever we leave we feel very comfortable with leaving our loved one there. The activities we would say are appropriate for the population. We have not had a regular meal there but we did have a meal at a big event they put on and it was delicious.

My loved one was only there a short time, a month or less. Covid also limited my ability to interact with and experience the community. It's strictly a memory care facility, so going in there, I knew my loved one would receive whatever care he needed without having to move up in levels in care. In dealing with them from a business standpoint, they were very good. They were helpful in making move-in preparations, and the people at the front desk made a big impression on me. Everyone was very friendly, which was one of the main things that really attracted me to the place. I know that there were activities scheduled, but I never got to observe them. The cost was competitive or even a little less expensive than other places, but we weren't there long enough to determine what the value was like.

Everybody was very friendly and seemed to care about my loved one. They were excellent with communication - they called me to give me updates, and were available when I called them. Activities were limited due to Covid, but my loved one was still busy and having a great time - she seemed to like them all.

They have been able to engage our loved one during this time with a few activities, they have church service which is very important to our loved one, and she enjoys the baking classes to. The sales person we spoke with in the beginning really took the time to answer our questions, she was very patient with us and was very helpful. Our loved one says the food is somewhat bland, and is in the same routine.

When my husband arrived at Seasons of Southpoint a month ago, he was cognitively confused and somewhat depressed. After a month's care at Seasons, he is very alert and aware. He is happy, getting mobile daily and enjoying the community there. I contribute it all to the entire group. A Caring, supportive, conscientious, accommodating crew...from the staff to all employees. They are all "awesome." He has an excellent physical therapist...working to get him back on his feet, every member of the team at Seasons work to make the residents experience there a positive one and they "all" do a great job. My husband is happy. joy and hope has come back to his eyes. Thank you Seasons of Southpoint family. [Name removed]

After four years at Westminster Canterbury on the Bay, in Virginia Beach, two of them in Enhanced Services or Assisted Living, I brought my mother to Durham, NC, near my home, after she suffered mini-strokes and required a different level of care. With her doctor's blessing and encouragement, I found a placement for her initially at Carillon on Durham on Garrett Rd. [Name removed] is the Executive Director there. Regrettably, mother's experience there was not a happy one, despite many caring individuals. I followed my intuition and immediately had mother placed on the waiting list at Seasons of Southpoint. She lived at Carillon from 10/15 until 12/16 and moved to Seasons on 12/16/2018 where she currently resides. She no longer lays in bed all day in backward clothes and underwear in disarray but is "clean, sweet-smelling and sanitary," enjoys meals like soup, shrimp and crabcakes, plays bingo, participates in movement activities, walks, is building relationships with other residents and staff and more! The strength of the adaptive Montessori activities program and its director, [Name removed], are major strengths of Seasons, as are its Executive Director, [Name removed], and other key personnel. All of the areas appear to work together congruently, smoothly. The system appears cohesive. The medication aids and nursing assistants work to have a team spirit. This was NOT present at Carillon. While Carillon identified its problems and is making changes, it was apparent to me that there was much disarray, disorganization and discord present in the Gardens (Alzheimers) unit and elsewhere, I suspect. Know that there IS NO PERFECT WORLD in LTC. However, Seasons of Southpoint is as close as it gets. It more than meets mother's needs in ALL of the areas above and in some cases FAR MORE than the having all of the "bells and whistles" provided at Westminster Canterbury on the Bay. One highlight of both Westminster Canterbury and Seasons is its workforce, including dietary, housekeeping, health care, activities, and other personnel. Again, the Executive Director, [Name removed], may be the glue that is responsible for the smooth operations of Seasons. While staffing is a problem throughout the industry, it appears that Seasons has a handle on how to manage staffing quality, stick to consistent scheduling and not run "short-staffed" on an on-going basis. This is a gift. Now, after nearly two months, I am relieved, largely, from the weight of the dismal experience at Carillon. It was a wrenching, angst-filled experience requiring me to exercise my Christian compassion, understanding, patience and WISDOM to help the staff at Carillon but to know the choice I had to make in the best interest of my mother. I hope I made a difference there, even as we left for Seasons. Interestingly, the Carillon CEO has not responded to my correspondence. Sincerely, [Name removed]

My wife has been at Seasons for about 2-1/2 years. I have been very happy with the care she has received, as it has appropriately changed to meet her needs as her disease has progressed. All of the staff are extremely caring and friendly. They coordinate well with the Doctors Making Housecalls and Hospice staff in providing care. The facility is clean and bright and inviting.

I would NOT recommend Seasons At Southpoint in Durham, NC if your loved one is important to you. Instead, I would recommend private care at home to give your mom and dad the attention they deserve, and also Hospice if your loved one qualifies. My mother was at Seasons for one month before we moved her back home. I live out of State and came to see how she was doing. I visited with mom for two weeks, usually for 2-3 hours, and at different times of the day, to get a feel for the care she was being given. Some days I visited twice. Dirty bathrooms, the smell of feces, (repulsive) ragged sheets and pillow cases, the lack of name tags on All the help, didn't make me happy but could have been easily remedied. It was the poor attitude and treatment from 2 of the med techs, their ineptness at identifying my mother's agitation and pain and their refusal to medicate her with the prescribed hospice medications that made me realize this was not how I wanted my mom to spend her last days; alone, afraid and in pain. I requested a meeting with the clinical nurse in charge with one of the aforementioned med techs and I was told they didn't do that. The disappearance of my mom's emerald ring that she never took off was the icing on the cake. I advise you not to leave anything valuable with your loved one no matter how much it means to them. It will disappear. My mother is now at home with care 12 hours a day. It costs less than Seasons but we have peace of mind. She has 3 caregivers that she responds well to, her color is better and she is now smiling. She no longer refuses food or drink. She may not be able to express herself, or remember things but she gave me life and I love her.

This community was clean and the salesperson was wonderful. I had another loved one living here and the people I worked with were kind and exceptional. This community does not accept medicaid. I just got a better vibe from the community we chose for my dad.

Beautiful and clean community, also a great location off of HWY 40. Very accessible to visit Dad who is settling in quite well at the Season at Southpoint. The front office staff is just phenomenal. They are welcoming and accommodating. The caregivers are friendly and caring. I really appreciate that most of the staff try to allow the residents to keep their independence and let them accomplishment things on their own if they are able. They offer activities, my dad enjoys golf putting. Dining is a good affair, the food looks great, they have a great cook. Dad enjoys the food and comraderie while dining with friends he has made so far. The place is very clean and well maintained.

We spent four months seeking the right facility for our aunt. It's a very overwhelming experience with many advertisements on the web & each facility making claims of the best care. Seasons impressed us as a result of the friendliness & empathy of the staff. They were not simply focused on "filling a bed". They were clearly concerned with ensuring that Seasons was the best fit for our aunt. We researched each facility via online reports from state and county inspections. Seasons has been a five star facility for eight years with no demerits...This kind of record is almost impossible to find. Our aunt entered Seasons in July 2016. We have been delighted at her adjustment to the environment. Everyone from maintenance and housekeeping to nurses and management have gone out of their way to get to know our aunt and help her adjust. This is obvious by the way our aunt reacts to the staff often getting and giving hugs with a big smile.. Staff all greet her by name & clearly care about her. Most impressive is the fact that Season's actually does customize activities for individual residents based on their needs & abilities. Our aunt is a retired hairdresser & the Activity Director came up with the idea to provide her with wigs to style which she loves! The director, [Removed], is very hands on. In spite of a busy schedule, he has an open door policy and every conversation we have had with him has provided us with knowledge, answers to questions and tips for helping our aunt. He has a natural ability to make residents & families feel comfortable. In all the other facilities that we toured, there was an obvious separation and lack of communication between staff and management. During these tours, staff would sometimes speak off the record & tell us how much they loved working with patients but that poor management had caused a high staff turnover. This isn't the case at Seasons. All staff has been handpicked via various stages of interviewing which includes feedback from other staff members. They are held to high standards and are there for more than just a paycheck. We've been where you are--desperate to find a place with whom we can entrust the life of our loved one. We consider ourselves fortunate to have found Seasons. We can sleep soundly now without the constant stress and worry about the quality of life of our aunt.

After visiting many memory care facilities in the Triangle area, Seasons was at the top of my list. I am so fortunate that my family member has been able to live there for the past 2 years. The staff, at every level, is caring. Those of us who have had experience caring for someone with memory issues know that it is often a thankless task. I just want to say a huge THANK YOU to the staff of Seasons for all they do every day.

I feel so fortunate that I chose Seasons for my loved one, who has been suffering from a range of dementia-type challenges, as well as from enough physical deterioration to require a great deal of personal care. What makes Seasons so comforting and reassuring is the personal and individualized attention the staff puts into my loved one's care. In particular, I credit the manager (who also works hands-on with the patients) with careful and perceptive hiring. It is not every health care-giver who can endure the often-thankless task of caring for terminal patients--much less dementia patients, who often respond to care with anger, or who refuse to be comforted. And it is not every boss who recognizes those special care-givers and can maintain a quality staff. The building and its small garden courtyard are clean, roomy, airy, and filled with light and with sights and sounds designed to make patients feel at home and bring them moments of joy. Special praise is due the activities staff, who work overtime to deliver daily, individualized, personalized stimulation to each patient. In addition, every one of my concerns is taken seriously. Even the small frustrations common to senior care centers (e.g., garments going missing in the wash), are always cheerfully and quickly dealt with.

Our family was immediately welcomed into this community. We are finding the staff to be very helpful and accommodating. One of the most helpful attributes is the availability of other family members to talk with and find support. The executive director had made himself available at any time we've needed. We were most impressed with his willingness to take the initiative to learn of my father's special healthcare needs and provide his staff with appropriate and adequate training. Our first week was of course difficult, yet it was made easier by the staff's understanding of our anxiety and their ever-present patience with our frequent questions, visits and phone calls. As we continue to transition and become accustomed to our new "Home" for Dad we are appreciative of the staff's concerns for our well-being and for providing a safe and comfortable place for our Dad.

My Step-Mom has been at the Seasons for 6 months now. She was located at another residence which was also good, but her condition has deteriorated. The Seasons has been able to help her gain her weight back, walk without a walker or wheelchair an made her happier than ever. She has even been pulled off Hospice. I thoroughly enjoy all the staff members that take care of my step mom and know that they are truly blessed. All the residents seem to be happy and enjoying all their activities at the Seasons at Southpoint.

Nice place.