Brookdale Durham

4434 Ben Franklin Boulevard, Durham, NC 27704

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street view of Brookdale Durham

About the community Brookdale Durham

Welcome to Brookdale Durham! Here, residents receive personalized memory care and assisted living services in a friendly and homelike environment. Your sense of security is important to us and you won’t have to worry about feeling alone — staff is available 24 hours a day, seven days a week to provide assistance and respond to any emergencies. Trained team members can assist with medication management, housekeeping, and meals, and provide personal care services like bathing, dressing, and grooming. If you find yourself requiring more care, we can easily transition you into our memory care program, as well. Residents within this program are able to thrive in a secure space with gentle guidance and visual reminders to promote engagement. We also offer brain games, fitness activities, and creative programming, designed to provide mental and physical fulfillment. If you’re ever in the mood for an off-site adventure, we’re conveniently located near many colorful attractions, like Duke Chapel, Durham Bulls Athletic Park, and Eno River State Park.

Community Services and Amenities

With daily entertainment and a variety of amenities at your disposal, you can find joy here in planning your days. Enjoy the on-site concierge and salon services, as well as the vibrant outdoor courtyard...

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Senior Living Options Offered

Assisted living
Memory care

Pricing for Brookdale Durham

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Durham

Community Details at Brookdale Durham

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas


Reviews for Brookdale Durham

3.8

(42 reviews)

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Cleanliness

4.1

Care services

3.9

Staff

2.0

Meals & dining

No data collected

Activities

4.0

Value for cost

3.8

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1-20 of 42 reviews
4.0
August 11, 2021
Sandra - Toured community
my tour of Brookdale Durham

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. We did not feel rushed at all and they took their time with our family. unfortunately, the community just didn't fit the needs of our loved ones.


2.0
May 12, 2021
Cathy - Toured community
Our Tour Experience

The way Brookdale presented itself, this would have been my top pick, but it was the most expensive. The pictures you see online are beautiful, but those pictures are of the assisted living side only. When we went to the dementia care ward, it was not good. It was the worst one of any that I looked at. Brookdale's dementia care unit was very sterile, and looked like a hospital. And the staff there didn't seem as friendly or caring.


3.0
February 15, 2021
Anonymous - Child of resident/client
Bad Experience at Brookdale Durham

My loved one was very unhappy here. We brought photos of other loved ones to put pictures up in my loved one's room. The staff didn't put the pictures up and the television set up and it wasn't. The community charged us a high fee after moving out after three weeks. The director was lying to my loved one. This was a terrible experience for us.


4.5
December 16, 2020
Anonymous - Loved one of resident/client
Verified Review
Great Community

It's a nice place, but expensive. The staff has been good to work with. There are times it takes the staff a while to get back to me with questions or concerns for my loved one. The food has been decent during my loved one's stay.


2.0
December 14, 2020
Paulette - Loved one of resident/client
Verified Review
If i had to choose a community this would be the last place i would choose

We have seen the list of activities the residents can choose to participate in. When our loved one moved in her room was supposed to be painted and have touch up spots. They charged us for it but ended up not painting it, we were not pleased with it. According to our loved one the food was not that great.


2.0
September 25, 2020
Private - Loved one of resident/client
Be prepared for a breakdown in communication AFTER your family member enters!

Pros: The Activity Director is pretty incredible and keeps families informed of loved one's status and seems to go out of her way to do her job at times. The direct care staff seems to do their jobs well and consistently. Unfortunately, like most elderly care homes, sometimes having to also carry the load of their supervisor's responsibilities as well. Such as contacting family when a question is needed to be asked. We're glad at least they do. Clean facility, good meals, good direct care staff. Cons: Initially, it took the administration office more than 2 months just to provide and process all of the information needed to file insurance claim with 3rd party insurance! So, we had to pay out of pocket for 3 months. This was mainly due to administration not following through. We had to press them to make the necessary phone calls to the insurance company, as well as repeatedly explain the paperwork needed. The Executive Director, [name removed] rarely returns phone calls and passes them on to individuals not qualified to answer questions that are needed to resolve a situation, often avoiding appropriate communication with family, until she's called out on it. Medications where ordered to be filled by their pharmacy without legal authorization by family member's Power of Attorney. Updated medication forms/list was not provided to direct care staff. After 3 months of back and forth with them, we hope that finally everything will go smoothly. Thus, communication seems to be the biggest problem there.


2.5
September 16, 2020
Anonymous - Loved one of resident/client
Verified Review
Colorless

I would want families to know when looking at Brookdale that it is overpriced. In the memory care unit, the color of the wall and the furniture made the atmosphere bland and dreary. It made me sad and depressed. There were not a lot of activities provided and the space was limited in the memory care unit. I do like that they had memory boxes outside of each persons room. They had pictures in it and different things about that person. Overall, I would not recommend this facility.


4.0
May 12, 2020
Anonymous - Loved one of resident/client
Verified Review
A nice community

The director of nursing was always friendly and approachable, But once my dad got there, we quickly realized that is wasn't the right fit for him and his care needs. We chose Brookdale in a pinch because my dad was finally willing to move somewhere and they had available. It really is a beautiful facility, always seemed cleaned, and the food was good. We had constant billing issues though.


4.0
November 13, 2018
Anonymous - Toured community

This place was not bad. The 1 bedroom units were laid out well and they are doing renovations on them. The building is older, but not run down. Big dining room, section of town not bad. A little pricey, but not out of the running. One hallway smelled a little of urine, perhaps temporary. Only 2 small elevators, could be a concern with mobility.


5.0
December 6, 2017
Anonymous - Loved one of resident/client
Verified Review
Staff is incredibly kind and attentive

While my loved one was here everything was great. The staff is incredibly kind, they are very attentive, and there was not one moment where there was something that needed to be done and it wasn’t done. My loved one would tell me that she loves them as well. After some time my loved one was moved into hospice care and had to relocate. Unfortunately she had passed away now. When I called and spoke to the director here and told them about that they were telling me how much they loved her and everything. I believe that was a great experience and it shows me how much they paid attention to her. The facility itself was very clean. It was so clean yet it didn’t have that “institutional clean” smell. There are no complaints there with their cleanliness. All in all I would recommend this location to other families as well.


4.0
November 16, 2017
Anonymous - Loved one of resident/client
Verified Review
Administrators work very hard to help you

I chose this facility because of the location. It was very convenient for me to be able to visit my Mother. When I started my search for places last year, the administrator and his assistant made arrangements for my family and I to take a tour at 9 p.m. This was the only facility that was even willing to accommodate our needs. [Removed], that administrator, worked really hard and diligently to get my mom a respite bed within 4 hours. The staff members were all professional, positive, and considerate. They really understand the population that they serve. I would recommend this facility.


4.0
September 20, 2017
Anonymous - Toured community
Verified Review
Great Staff!!

I have no complaints about the tour I had taken at this community for my mother. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they had a nice floor plan that was easy to navigate through as well as different amenities for the residents. It was just not the right location for my mom in the end decision.


5.0
August 14, 2017
Katherine Siler - Loved one of resident/client
Verified Review
Brookdale is a fantastic place for your loved one

Overall our experience with Brookdale was wonderful. [Removed] and the entire 3rd floor medical tech staff was outstanding. Very caring people and genuinely want what is best for all of the residents. We really felt like they were all part of our family and took great care of our grandmother during her short stay. They even had her eating things that she refused to eat for the past 40 years. And, she loved them! The chefs and the other kitchen staff members were very kind to her. She spoke highly of them often. I do caution the use of Doctors Making House Calls which sounds like a really good thing but our experience was not the best. All I can say is stay on top of their services (Doctors Making House Calls) and have constant communication set up prior to them visiting your loved one.


3.5
August 3, 2017
Anonymous - Toured community
Verified Review
A virtual tour

I did not get a chance to visit this community. This is an older location and I just felt by the pictures I saw that it would not work for my loved one. This community is pet friendly and they do accept medicaid.


3.0
July 21, 2017
Anonymous - Toured community
Verified Review
Location Important

The Brookdale Durham is a nice establishment. The staff was friendly enough and answered all of our questions. We were looking for a place more bright and airy for my dad. The main reason we did not choose this community was the location. I would have to carve out time to be able to go and visit my dad.


3.0
April 6, 2017
Anonymous - Loved one of resident/client
Verified Review
Working To Keep Special Offered

Brookdale sent some teaser with specials for the cost. I showed it to my cousin who was in rehab and she liked the prices. There was a time crunch to get the special and had to make a deposit by February. I had a tour and discussed prices with [Removed]. I was under the impression my cousin qualified for the specials. On her recent bill none of the specials were on her sheet. The billing lady was excellent and adjusted the bill. It has just been hard fixing the communities error.


3.0
March 17, 2017
Anonymous - Toured community
Verified Review
Decent Tour

I had a decent of this community. It is a nice community, but I didn't feel they were fit to care for someone with dementia.


4.0
February 1, 2017
Anonymous - Loved one of resident/client
Verified Review
Getting to know the place!

The staff has been very, very friendly and super nice. The food is high quality and the community has that home like feel that we wanted for my parents. The community is clean and neat always. My parents do say that they have a lot of activities they just are still transitioning.


3.5
January 27, 2017
Anonymous - Toured community
Verified Review
Not the right tools!

I got to go on the tour and the staff was great. They were on top of everything. The only thing that scared me about the community was that they do not use hoyer lifts and that is what my husband needs. This just would not have been good for us.


5.0
December 29, 2016
Anonymous - Toured community

We enjoyed our tour but we realized that mom is not really ready for assisted living.


Neighborhood around Brookdale Durham

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Brookdale Durham in google map

Frequently Asked Questions about Brookdale Durham

Brookdale Durham offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Brookdale Durham has received an average review rating of 3.8 based on 42 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.