Brookdale Durham

The director of nursing was always friendly and approachable, But once my dad got there, we quickly realized that is wasn't the right fit for him and his care needs. We chose Brookdale in a pinch because my dad was finally willing to move somewhere and they had available. It really is a beautiful facility, always seemed cleaned, and the food was good. We had constant billing issues though.

While my loved one was here everything was great. The staff is incredibly kind, they are very attentive, and there was not one moment where there was something that needed to be done and it wasn’t done. My loved one would tell me that she loves them as well. After some time my loved one was moved into hospice care and had to relocate. Unfortunately she had passed away now. When I called and spoke to the director here and told them about that they were telling me how much they loved her and everything. I believe that was a great experience and it shows me how much they paid attention to her. The facility itself was very clean. It was so clean yet it didn’t have that “institutional clean” smell. There are no complaints there with their cleanliness. All in all I would recommend this location to other families as well.

I have no complaints about the tour I had taken at this community for my mother. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they had a nice floor plan that was easy to navigate through as well as different amenities for the residents. It was just not the right location for my mom in the end decision.