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Brookdale Durham

4434 Ben Franklin Boulevard, Durham, NC 27704

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Patrick - Loved one of resident/client
4.5
Just What I Was Looking For

I would recommend the community to others for their loved ones. They have a good safety plan and it is a secure environment for the residents. The staff communication with the family is really good. They have town halls for the families to attend and keep the communication open. The community has lots of options for activities for the residents.... Read more

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About the facility Brookdale Durham

Welcome to Brookdale Durham! Here, residents receive personalized memory care and assisted living services in a friendly and homelike environment. Your sense of security is important to us and you won’t have to worry about feeling alone — staff is available 24 hours a day, seven days a week to provide assistance and respond to any emergencies. Trained team members can assist with medication management, housekeeping, and meals, and provide personal care services like bathing, dressing, and grooming. If you find yourself requiring more care, we can easily transition you into our memory care program, as well. Residents within this program are able to thrive in a secure space with gentle guidance and visual reminders to promote engagement. We also offer brain games, fitness activities, and creative programming, designed to provide mental and physical fulfillment. If you’re ever in the mood for an off-site adventure, we’re conveniently located near many colorful attractions, like Duke Chapel, Durham Bulls Athletic Park, and Eno River State Park.

Community Services and Amenities

With daily entertainment and a variety of amenities at your disposal, you can find joy here in planning your days. Enjoy the on-site concierge and salon services, as well as the vibrant outdoor courtyard...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Durham is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Durham

Total monthly costs depend on room type, select services, and the level of care needed.

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2 Bedrooms
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Durham

Community Details at Brookdale Durham

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas


Reviews

for Brookdale Durham
3.7(52 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.2

Meals & Dining

4.1

Care Services

3.8

Activities

4.1

Staff

3.9

Value for Cost

3.7

Overall Experience
16
20
9
4
3
Date Submitted
6
8
15
Reviewer
1
35
15
0
Care Received
12
0
1-20 of 52 reviews
Sort by

3.0
Anonymous - Loved one of resident/client
Assisted Living
October 10, 2022
Verified Review
Service Is Alright, The People Are Very Nice, and A Pretty Nice Place to Stay At

They have very nice staff members that work here. There are times that the community is short staffed. There has been an ongoing request with maintenance and this is still waiting to be updated. The staff communication with the family has been okay. It did take a bit to establish a routine for my loved one. Some of the care services include medication management, bathing and dressing assistance.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

5

Staff

4

Value for Cost

3

Response from Brookdale Durham

October 12, 2022

Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.


1.0
Anonymous - Loved one of resident/client
Assisted Living
September 22, 2022
Verified Review

We were charged extra for special care. My suggestion: don't promote a level of care that you're not going to deliver.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

No data collected

Staff

3

Value for Cost

2


3.0
Anonymous - Resident/client
Assisted Living
September 19, 2022
Verified Review

Overall, we are not happy here and it's not a good fit for us. We're paying for cable that's not even working in our room. I've asked about it several times, but still waiting for it to be fixed. I'm not allowed to go to the dining room until my (outside) Dr gives the ok, but my husband is. My Dr has been on vacation. So we requested that the meals be brought to our room so that we can eat together. They've only done that a few times, but it took awhile and wasn't fresh. I'm just frustrated with the whole experience. I'm not sure I would recommend this facility to family and friends.

Response from Brookdale Durham

September 22, 2022

We appreciate you taking the time to share your feedback and are sorry to hear we are not meeting all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.


1.0
anonymous - Loved one of resident/client
Assisted Living
August 24, 2022
Verified Review
Do not recommend

My loved one lived here at Brookdale Durham for a short time. I very much do not recommend this facility.


3.0
Anonymous - Loved one of resident/client
Assisted Living
June 30, 2022
Verified Review
Brookdale provides multiple activities and has great food

They have a lot of activities available; but they're having staffing issues with keeping staff in-house. Being able to give reports from one staff member to another is lacking, so things get missed after shift changes. Some of their activities include outings, bingo, tea-time, bible study, and exercise classes amongst other things. Most importantly I would advise Brookdale to improve on having a more subsequent staff and improving their reporting system to make sure things don't get lost or misconstrued with shift changes.

Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

2

Activities

5

Staff

3

Value for Cost

4

Response from Brookdale Durham

July 1, 2022

We appreciate you taking the time to share your feedback and are sorry to hear we are not meeting all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.


4.5
Patrick - Loved one of resident/client
Assisted Living
June 8, 2022
Verified Review
Just What I Was Looking For

I would recommend the community to others for their loved ones. They have a good safety plan and it is a secure environment for the residents. The staff communication with the family is really good. They have town halls for the families to attend and keep the communication open. The community has lots of options for activities for the residents.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Assisted Living
April 15, 2022
Verified Review
Overall pleased

We went with Brookdale Durham because we needed a place where my parents could go together which narrowed our search considerably. They had availability here with larger apartments to suit their needs. It seems like all of the staff members know all of the residents on a personal level and are always super helpful. I do not think the call bell system is good at all, the response time is slow and the functionality is not the best. Overall I would recommend the facility to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Assisted Living
December 9, 2021
Verified Review
Friendly staff

We chose Brookdale Durham because of the friendliness of the staff and how clean the facility was. It really feels like home, it is pricey but I think it is worth it because of how comfortable they make you feel. The location has been great for our family. I think they could improve on the amount of activities and type of activities provided. They only have 1 outing a week and it is to the grocery store. The activity room is just bingo so my loved one is kind of bored with that. I think they could definitely benefit from more stimulating things to do. I would definitely recommend them to other families who are looking.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4.5

Activities

3

Staff

4.5

Value for Cost

4


4.0
Kim - Loved one of resident/client
Assisted Living
November 23, 2021
Verified Review
A safe and well-rounded facility for people with all kinds of needs.

It's a beautiful place with excellent care. The residents have to choose to participate, obviously. I know they encourage my parents to come to things, but maybe not enough. Although I understand that one of my loved ones in particular can be difficult when it comes to that. The activities they do offer are great. I'm very happy with the staff. There are certain ones that just really go above and beyond, and I think the staff are pretty wonderful. I just wish there were more food choices. You either eat what they serve, or you can get a sandwich.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

5

Staff

5

Value for Cost

4


3.0
Charisse - Toured community
Assisted Living
November 11, 2021
Verified Review
Tour of Brookdale

The tour that we got from Brookdale Durham was ok, the reason we did not go with this facility was because there was no diversity in their crowd.

Response from Brookdale Durham

November 22, 2021

We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.


4.0
Sandra - Toured community
Assisted Living
August 11, 2021
Verified Review
my tour of Brookdale Durham

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. We did not feel rushed at all and they took their time with our family. unfortunately, the community just didn't fit the needs of our loved ones.


2.0
Cathy - Toured community
Memory Care
May 12, 2021
Verified Review
Our Tour Experience

The way Brookdale presented itself, this would have been my top pick, but it was the most expensive. The pictures you see online are beautiful, but those pictures are of the assisted living side only. When we went to the dementia care ward, it was not good. It was the worst one of any that I looked at. Brookdale's dementia care unit was very sterile, and looked like a hospital. And the staff there didn't seem as friendly or caring.


3.0
Anonymous - Loved one of resident/client
Assisted Living
February 15, 2021
Verified Review
Bad Experience at Brookdale Durham

My loved one was very unhappy here. We brought photos of other loved ones to put pictures up in my loved one's room. The staff didn't put the pictures up and the television set up and it wasn't. The community charged us a high fee after moving out after three weeks. The director was lying to my loved one. This was a terrible experience for us.

Cleanliness

No data collected

Friendliness

4

Meals & Dining

No data collected

Care Services

3

Activities

No data collected

Staff

2

Value for Cost

1


4.5
anonymous - Loved one of resident/client
Memory Care
December 16, 2020
Verified Review
Great Community

It's a nice place, but expensive. The staff has been good to work with. There are times it takes the staff a while to get back to me with questions or concerns for my loved one. The food has been decent during my loved one's stay.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

4

Value for Cost

3.5


2.0
Paulette - Loved one of resident/client
Memory Care
December 14, 2020
Verified Review
If i had to choose a community this would be the last place i would choose

We have seen the list of activities the residents can choose to participate in. When our loved one moved in her room was supposed to be painted and have touch up spots. They charged us for it but ended up not painting it, we were not pleased with it. According to our loved one the food was not that great.

Cleanliness

2.5

Friendliness

3

Care Services

2

Activities

4

Value for Cost

2


2.0
Private - Loved one of resident/client
Memory Care
September 25, 2020
Be prepared for a breakdown in communication AFTER your family member enters!

Pros: The Activity Director is pretty incredible and keeps families informed of loved one's status and seems to go out of her way to do her job at times. The direct care staff seems to do their jobs well and consistently. Unfortunately, like most elderly care homes, sometimes having to also carry the load of their supervisor's responsibilities as well. Such as contacting family when a question is needed to be asked. We're glad at least they do. Clean facility, good meals, good direct care staff. Cons: Initially, it took the administration office more than 2 months just to provide and process all of the information needed to file insurance claim with 3rd party insurance! So, we had to pay out of pocket for 3 months. This was mainly due to administration not following through. We had to press them to make the necessary phone calls to the insurance company, as well as repeatedly explain the paperwork needed. The Executive Director, [name removed] rarely returns phone calls and passes them on to individuals not qualified to answer questions that are needed to resolve a situation, often avoiding appropriate communication with family, until she's called out on it. Medications where ordered to be filled by their pharmacy without legal authorization by family member's Power of Attorney. Updated medication forms/list was not provided to direct care staff. After 3 months of back and forth with them, we hope that finally everything will go smoothly. Thus, communication seems to be the biggest problem there.

Cleanliness

5

Friendliness

2

Care Services

2

Activities

5

Value for Cost

3


2.5
anonymous - Loved one of resident/client
Memory Care
September 16, 2020
Verified Review
Colorless

I would want families to know when looking at Brookdale that it is overpriced. In the memory care unit, the color of the wall and the furniture made the atmosphere bland and dreary. It made me sad and depressed. There were not a lot of activities provided and the space was limited in the memory care unit. I do like that they had memory boxes outside of each persons room. They had pictures in it and different things about that person. Overall, I would not recommend this facility.

Cleanliness

4

Friendliness

4

Care Services

3

Activities

2

Value for Cost

2.5


4.0
anonymous - Loved one of resident/client
Memory Care
May 12, 2020
Verified Review
A nice community

The director of nursing was always friendly and approachable, But once my dad got there, we quickly realized that is wasn't the right fit for him and his care needs. We chose Brookdale in a pinch because my dad was finally willing to move somewhere and they had available. It really is a beautiful facility, always seemed cleaned, and the food was good. We had constant billing issues though.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

3

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
November 13, 2018

This place was not bad. The 1 bedroom units were laid out well and they are doing renovations on them. The building is older, but not run down. Big dining room, section of town not bad. A little pricey, but not out of the running. One hallway smelled a little of urine, perhaps temporary. Only 2 small elevators, could be a concern with mobility.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
December 6, 2017
Verified Review
Staff is incredibly kind and attentive

While my loved one was here everything was great. The staff is incredibly kind, they are very attentive, and there was not one moment where there was something that needed to be done and it wasn’t done. My loved one would tell me that she loves them as well. After some time my loved one was moved into hospice care and had to relocate. Unfortunately she had passed away now. When I called and spoke to the director here and told them about that they were telling me how much they loved her and everything. I believe that was a great experience and it shows me how much they paid attention to her. The facility itself was very clean. It was so clean yet it didn’t have that “institutional clean” smell. There are no complaints there with their cleanliness. All in all I would recommend this location to other families as well.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 52 reviews

Neighborhood around Brookdale Durham

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Durham

Brookdale Durham offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Brookdale Durham has received an average review rating of 3.7 based on 52 reviews. See all reviews.

Call (919) 479-9966 to reach a resident at Brookdale Durham.

To reach a resident at Brookdale Durham call: (919) 479-9966



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.