Quillen Manor Assisted Living and Villas

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Quillen Manor because they have a buy in program as far as if her money runs out she can go to medicaid, they accept that which is great. The room sizes at the facility seem to be good. She really enjoys the food that they here. I would recommend to other families.

The staff members would be above five stars, and we are very impressed with the cleanliness of the community. We have heard from other residents that they are very pleased with the food they serve. Sometimes our loved one is a picky eater so she complains, but they are very accommodating to fixing her something special that she will like which we appreciate. Compared to other communities we feel that we got a very good deal.

I would tell people it would be a great place to consider. The community was accommodating with the menu, and getting the food you would want. The food was enjoyed by my loved one. The room was nice and had windows. There was a great space for my loved one.

There seems to be a huge problem with management and communication at Quillen Manor. Yesterday, on April 1, [name removed] (QM's executive director) and [name removed] (QM's director of health and wellness) came to the door threatening my mother with what was essentially an eviction. "We could have you out of here in 24 hours," [name removed] said – though she had just paid April's rent. While [name removed] was relatively respectful and calm, [name removed] was downright nasty, going so far as to accuse my mother of "taking over" her mother's (my grandmother's) apartment. They also told my mother that she needed to be out within the next day or so because someone planned to move into the unit that weekend – something that now seems to have been a lie. Some context: in December, our home burned down due to an electrical fire. Shortly after, my grandmother fell ill with cancer. My mother quit working and began taking care of my grandmother, wanting to spend my grandmother's last months alive by her side. My grandmother passed at the end of February, and because my mother had no home to go to, she spoke with the interim director at the time, [name removed]. [Name removed] assured my mother she could stay "as long as" she needed as long as rent was paid. So that's what she did, planning to be out by the end of March. However, as everyone knows, we are now facing a global pandemic with orders to shut all nonessential businesses down, making moving a slightly more difficult feat. My mother was able to send a check to Quillen Manor for April's rent, which cleared. Despite having lunch delivered to many of the units every weekday (and clearing the checks for rent), [names removed] insisted that they "were not aware" that my mother was there, and when my mother asked how this could be possible, [name removed] said that it was the tenants' "responsibility" to let them know they were there. What? After a couple hours and some calls to corporate, we were told the entire situation was a "horrible mistake." In short, Quillen Manor is apparently experiencing frequent changes in management that have resulted in fragmented communication, careless errors and horribly rude employees. I would not recommend this location.

Nice facility and [name removed] was very helpful. Not for mom as too expensive for shared rooms and out of reach for a single.

Very nice villas. Im going to get one bedroom when my name comes up. I was very impressed with the place & people. They provide everything you would need. Its my dream come true.

Quillen Manor does not have any social activities or social directors. There are no social events. People living in Quillen Manor go there to just sit around waiting to die. The food is not very appetizing. I made my own activities by building a rose garden in front of the facility. I maintained the back yard which was supposed to be a garden area but no staff member did anything out there.

Our favorite so far. My wife loves the individual villa feel to each unit. [name removed] was very helpful and we are planning on going back for further talks

This is the first community I have visited so I don't have anything to compare. However, I found the community clean and well maintained. Staff was friendly. I like the option of villa housing for independent living, but I did not get the feeling there is a lot of contact or support for their care.

We really loved the location of this facility, but were disappointed in the facility on several levels. The prices were very reasonable, but the facility still allows some of the residents to smoke in certain outside common areas at certain times, which is a concern. Another concern was that there seemed to be a lot of "conditionality" of whether a resident could continue to stay, as our contact cited an example of a gentleman with some abrasions/tears on his arms and they couldn't allow him to stay. The shared room which was available was small and could be manageable, but I found it unprofessional that the personality of the resident was discussed just outside the door, between our contact and an aide. The resident would have been the person that my mother would be sharing a room with, but I don't feel that it was appropriate to discuss a resident's personality with people touring a facility! We were also asked, what provisions we could make for my mother's care, if they chose not to accept her, once we moved her down, which led me to respond, "that's the only reason why we're here...to find a place for my mother to live!" The contact focused a lot on the condition of the property and what cosmetic issues she felt need to be resolved, but overall, we are concerned with the happiness and well-being of my mother, and not so much on whether the trim on the screened porch needs to be touched up.