Quillen Manor Assisted Living and Villas

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11 Reviews

• (2)

  A Place For Mom

• (9)

  SeniorAdvisor.com

I would tell people it would be a great place to consider. The community was accommodating with the menu, and getting the food you would want. The food was enjoyed by my loved one. The room was nice and had windows. There was a great space for my loved one.

There seems to be a huge problem with management and communication at Quillen Manor. Yesterday, on April 1, [name removed] (QM's executive director) and [name removed] (QM's director of health and wellness) came to the door threatening my mother with what was essentially an eviction. "We could have you out of here in 24 hours," [name removed] said – though she had just paid April's rent. While [name removed] was relatively respectful and calm, [name removed] was downright nasty, going so far as to accuse my mother of "taking over" her mother's (my grandmother's) apartment. They also told my mother that she needed to be out within the next day or so because someone planned to move into the unit that weekend – something that now seems to have been a lie. Some context: in December, our home burned down due to an electrical fire. Shortly after, my grandmother fell ill with cancer. My mother quit working and began taking care of my grandmother, wanting to spend my grandmother's last months alive by her side. My grandmother passed at the end of February, and because my mother had no home to go to, she spoke with the interim director at the time, [name removed]. [Name removed] assured my mother she could stay "as long as" she needed as long as rent was paid. So that's what she did, planning to be out by the end of March. However, as everyone knows, we are now facing a global pandemic with orders to shut all nonessential businesses down, making moving a slightly more difficult feat. My mother was able to send a check to Quillen Manor for April's rent, which cleared. Despite having lunch delivered to many of the units every weekday (and clearing the checks for rent), [names removed] insisted that they "were not aware" that my mother was there, and when my mother asked how this could be possible, [name removed] said that it was the tenants' "responsibility" to let them know they were there. What? After a couple hours and some calls to corporate, we were told the entire situation was a "horrible mistake." In short, Quillen Manor is apparently experiencing frequent changes in management that have resulted in fragmented communication, careless errors and horribly rude employees. I would not recommend this location.