Prestige Senior Living Southern Hills

As in most of these places this is far overpriced. This community is also understaffed and management seems to be there for the bucks only. They have activities like bingo, and every once and a while someone comes from the outside to entertain. They also have field trips every once in a while for people in the community. This community is like most places they tell you a lot of wonderful things but in the end things seem different. I would recommend to hire someone and stay home.

My father has been a resident of this community for one and a half years. He is always talking about how much he loves the staff. He says they treat him well and he feels well cared for. He smiles when they come into his room and when he passes them in the hallway or dining room. As a family member, I am kept updated on their observations and assessment of his needs. As family members, we are treated with respect and encouraged to visit and ask questions. They managed the necessary COVID-19 restrictions very well, and though there were long periods when we could not visit indoors, they did a great job of accommodating us outdoors, or through a window when the restrictions were at their tightest. There are a wide variety of classes and activities for residents run by caring and competent staff. I would highly recommend this community.

Communication on some things was very good and on other things, the communication was very poor. My loved one had some medical changes while they were there and I was not contacted. I would not recommend using this community until after covid.

The employees are very friendly and outgoing . The residents invited mom to sit down and play cards with them and the facility was beautiful.

Caregivers do a pretty good job but management gave us nothing but problems which does trickle down to caregivers too. It looks like a beautiful facility but I would rather have better care than looking good on the outside.

We toured this place while looking into senior living options for Mom, and she absolutely fell in love with it! It's a beautiful, clean place, and everyone seemed very friendly! She's been here a few weeks now, and it's been as perfect as we hoped during the tour!

My loved one seems like he is satisfied there at Prestige Senior Living Southern Hills. I gave this place a four-star overall rating and many of the other categories are equally rated, except for the value which I gave a three-star rating.

Took a tour of this building and I do NOT recommend moving your loved ones here. Unprofessional. [removed] The looks on some of the resident's faces as they attempted to eat the food. And the building overall seems poorly ran. I also noticed staff are more concerned about breaks. Unfortunately, dissatisfied and unimpressed.

The Prestige Senior Living Southern Hills has been top of the line. Everything has been excellent. The location is perfectly fine. I would say that the food is adequate or above adequate. The communication with the staff has been very good. Everyone there is very friendly and helpful. I would recommend the Prestige Senior Living to anyone. I can't rate the Value and Activities because it is not applicable.

We toured this community while looking into senior living options for a loved one. I thought this seemed like a nice place overall, and probably would have been our second choice. The staff were friendly and professional, and the facility seemed clean and well kept. Definitely worth a look, if you're searching in the area!

I absolutely cannot recommend Prestige Living at Southern Hills. My relative lived there for many years. When the new management took over, they started to be very rude and unprofessional to my relative. They tried everything they could to shame my relative to leave. The State Ombudsman said they violated his rights and we could sue them. [removed], the administrator bragged that when she took over, she moved 4 residents out of their home right away. (She was proud of forcing elderly people out of their homes). The care went downhill and there is always a very high staff turnover. The Management is extremely unprofessional - they don't answer emails, they deliberately moved meetings so they wouldn't have to meet with relatives, they went against hospital/medical advice, they failed to put safety items in care plans, they have made mistakes administering medications. Rather than deal with this unprofessional management, we moved our relative to a different assisted living facility. We didn't want our relative subjected to further shaming and [removed].

My Mother lived at Southern Hills for about 8 weeks. I found the facility to be pleasant and efficient. I was happy with the results of any request that I made of the staff. My Mother did complain quite often about the food. Mom did not settle well with an Assisted Living environment, I think it was more of an issue with Mom rather than the facility.

Would recommend 100%

February 2015 The care staff is friendly, busy, very attentive and are constantly going back and forth to assist their residents. There's always new staff. Unfortunately, it seems there isn't enough help to carry on with activities of daily living. I noticed their current management doesn't seem to put their residents wishes, opinions and needs first; but money, overworking their staff and reeling in new residents instead. Ambulance visitation has increased, which is a bad sign. According to a family member who visited on occasion, the food quality is no good, disorganized and takes a long time to come out. Residents are constantly dissatisfied. The caregivers are trying, but it is not enough. There was no teamwork, support/help from supervisors, or communication from what was observed and it is VERY unfortunate for the residents who currently live there. I would not recommend putting your family in Southern Hills. You will pay a lot of money for poor quality service.

There were concerns. They overestimated their abilities, to take care of memory care. They were just training their people while we were there, to be able to care for memory care. We would find her not changed, and a bowl of oatmeal in front her. They never once cleaned her dentures, even after repeatedly asking them to do so. Eventually a family member found her on the floor with a broken hip. I would not recommend anyone to go here.