Faye Wright Senior Living

When we complain and go up the chain of command, we do get results. But sometimes it takes that to get results, which has been very frustrating. The facility is pretty clean, and it doesn't smell funky, which is huge. The living spaces are pretty nice, although the rooms are smaller than the last place my loved one was at. But there is a common outdoor area with a patio available. My loved one has had a problem with one staff member who she feels is antagonistic toward her, but she says the other girls are angels. She generally complains about the food and tells me it's tasteless and lacking in options. But they are doing better about getting input from the residents and making improvements accordingly. With Covid, there aren't really activities going on right now, but they've definitely tried when they've been able to. And I'm sure that will come back eventually.

The community still has there restrictions, but when we are able to visit and what we can see of the community it has been kept very clean. The activities are still pretty limited, but we do know they are taking the residents out on scenic drives.

My husband and I were very impressed with Farmington Square. The director and other staff members went over and above to help us secure a safe and comfortable home like experience for our mother especially during CoVid. We appreciated the timely updates on her needs, care and concerns from the director of the building to the personal care givers that see her every day. We could not be more pleased with the competence, care and friendliness of all the staff and highly recommend them.

Excellent service - warm, loving, competent.

Very caring - staff including administration very approachable. Professional care and attention. Good care given/med techs are wonderful.

I found Farmington Square when I needed a bit more than just assisted living for my friend. He had been in a different facility for almost 2 years, then he got sick and needed additional help once he recovered, but they were unable to provide it. So we searched other facilities and were pleased with what F S offered. They have different levels of care and separate buildings for each unit. The units are small with a a small amount of residents in them, which means more one on one care for each person there. In the beginning he needed more care and help but as his health progressed he was more independent. Altho mostly in a wheelchair he seems to get around fairly well. It’s clean , neat and inviting, food is good, Altho only one main meal choice, with substitutes mostly consisting of sandwiches. I like the place and would tell anyone to check it out and compare, then make your own choice. Cost varies above the room rent, depends on the amount of care and time they give the resident.

Staff are very friendly and are responsive to requests of needs. The smaller population is a much better fit for our mom. She is aware it is not her house but has adjusted very well. Mom has made a few friends there and does participate in some of the activities. As the residents there have different levels of dementia it is enlightening to see the interaction with staff and the residents. It is good that there are only 16 residents in the building, this allows more attention to the residents needs. My advise to family members, they need to keep in contact with the facility and your family member that way you are also aware of their needs and concerns. The staff need to know who family members are and that you are most concerned that your love one is getting the care they need. For our mom Farmington Square - Salem has been a very good choice.

My father is a resident there. He is currently in the hospital. The Social Services Dept has reported Farmington Square in Salem to the State due to the condition he was in when he was admitted. We have talked with Farmington about our concerns about the "lack" of care he seemed to be getting and was assured they would take care of the issue. Apparently it was not resolved. I would not recommend this facility to anyone. They need to step up to the need for much better care and monitoring of residents. Being short staffed is not excuse for a person not to receive the care they need.

The caregivers seem to truly care about the residents. Management and staff have been very receptive to any concerns we have in the care of my mother. We thank them for taking very good care of her.

Horrible this place is dirty and i would not place any of my family here ever.

At first people were really nice. But after placing my wife there, I found that there was inadequate staffing, unqualified staffing and it started with the lack of supervision from the director down. Yes, my wife was difficult but to avoid her, they doubled diapered her, hardly ever checked her to see if she needed changing, even when I was there, isolated her. They just didn't know how, or care to, redirect a resident, I found her in feces full pull ups 4 times in 3 months and had to wash her myself. This facility should not be licensed to care for people with reversed personality dementia. I will never recommend this facility to anyone, especially if those that have long term insurance. They don't follow through, they lied, supervisor and director, to me that they completed the necessary paperwork for reimbursement to me, and when it was done, it was because I had to be on top of everything. Took 3 months to get reimbursed. Never will recommend this location until they change the director and hire qualified people to care for those that sometimes need help or care. I finally had to move my wife because it got so bad.

I moved my parents into Farmington Square and loved the community when they first moved in. However over time the care, shortage in staff and turn over got worse. But after what happen with our mother on New years eve we no longer had the confidence in the care she was receiving. She was sent to Salem Hospital around 2pm and we were not aware until 10:30pm she was there when the hospital called us about her discharge. My mother has dementia and my father has since passed so she was alone by herself at the hospital and the community didn't think to contact myself or any of my siblings. We were horrified that no one from Farmington notified us. I tried calling [name removed] the Executive Director but like usual I was not able to reach her. This was the last straw so we moved our mother to another memory care community and have been so happy with the change. The management team at Farmington Square are very unprofessional and lack communication skills. They have no sympathy for their faults or empathy with families and what we are going through.

Loved the personal touch by all the staff. Liked the layout of Transitional pod and even the Memory pod.

Love the community of people. Its a smaller group of residents and is exactly what I'm looking towards "a place for Mom".

Excellent circular layout in memory care (can't get lost, no matter which direction you turn leaving your room!) Gentle activities in progress when I visited. Quiet, sheltered garden area with raised bed for residents to plant. Recliners for residents to sit in in hallways and public areas (most places have less comfortable straight chairs). Staff has good longevity -- company promotes from within, and staff seem pleasant and engaged with residents.

This facility has met my family’s expectations as well as mine. The facility is nice and the grounds always look kept up with. They do offer a lot of activities to keep my Mother busy like once a week they take the residents on a bus to go drive around or visit a few places. Some of the other things they offer are card games, entertainment that comes in, and musicians who play music for them. The staff has been very responsive thus far even though there have been a few glitches. I would recommend this facility.