695 Orchard Heights Road Northwest, Salem, OR 97304
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Ask an A Place for Mom advisor at no cost.(866) 819-9754
No data collected
Meals & dining
No data collected
Value for cost
We looked at a lot of different communities and found this to feel most like home. At first, we were skeptical because we read some bad reviews. Being here, we can honestly say that we were mislead. No place is perfect, but they try hard here and it has made some big improvements. The team is warm and inviting, the residents are very nice and active. My dad loves happy hour on Friday's and so does everyone else! They allow pets which was vital for us. The managers seem to demonstrate genuine compassion when interacting with residents. The food is good, but some days it can take a while before you are served. Overall, my dad is happy and plans to be here for quite some time.
My mom was in need of Assisted Living when she know longer could remember what pills she needed. I checked over 10 facilities before deciding on Orchard Heights in West Salem. The Admissions person, [name removed] is an absolute sweetheart and listened to every issue regarding my Mom's care. She put me at ease quickly as I was introduced to the Manager [name removed] who is very kind but knowledgeable in the field of geriatrics. My mom and I enjoyed a delicious meal from Chef [name removed] and I was then introduced to the RN who was very caring and informative about my Mom's condition. My Mom has been at Orchard Heights for 2 months now and she smiles now and has new friends that she sits with at the dining table. She gets excited about the trips they take in the facility bus. I am so happy that I chose this little oasis in Salem.
Absolutely wonderful Assisted Living in West Salem. Orchard Heights stands out for its great service, good food and wonderful caring staff. My Dad has had the best care since moving in June 2019. The food is well prepared and delicious, the staff are caring and the manager Tracie keeps everyone in good spirits. I would highly recommend this facility
Orchard Heights does it right! Our family loves the beautiful West Salem location. The courtyard makes you feel as if you're in your very own backyard. The apartments are spacious, the staff is courteous and the food is actually delicious! The only thing we would change would be adding someone at the front entrance to welcome guests. When we first arrived to tour, we weren't sure where to go as the reception desk is upstairs. Other than that, we are very happy with this place and so is mom!
Super impressed with this little gem in West Salem. It's location is breathtaking views of Salem. The Manager [name removed] is kind and very informative about the health care industry. My Mom enjoyed delicious meals. I was introduced to the chef [name removed] who has many years of experience and goes to the extreme to cater to the individual needs of the clients. The staff smile and care about Mom's care. They all greet her and knew about her specific health needs. I would highly recommend this place if your family needs
Really enjoyed the time here at Orchard Heights. Excellent managed facility by [name removed]. Beautiful location at a incredible view of Salem. Chef prepared foods and great service. The prices were reasonable.
I was brought here by my daughter. She raved about Orchard Heights. She said the food was wonderful, the building was clean and smelled great, and lastly she said I would feel like everyday is a holiday. She was right. I have loved every day I have been here (since March 2019). Even when there have been difficult days for me the staff have been wonderful at making me feel at home and cared for. I am aware I have other neighbors that need things as sometimes I do, but I think everyone tries their best. I am so happy with the decision my daughter helped me make.
Horrible, charge for services that are not provided. We first moved our love one in and everything seemed fine the major staff changes (upper management) brought the roof down. Poor food senior staff that were untruthful and let me tell you we were charged for services not provided. No toilet paper in the bathroom shower curtain broken and not fixed for a month until we notified staff of the problem. You are paying for sub standard living. Rental Equipment lost and you are stuck with the bill $$$$. Sub Standard food (canned even when in season) filthy dining room (food on table and floors hours after service). We were told that the room was monitored if the door opened well we opened and closed the door for an hour and guess what no one showed up this was done on several occasions with the same result.
At first we felt this was a great place. Light open dining and suites. It didn't take long for everything to change. Our parent was charged for services that were not given, the place had negative vibes and even basics like cleaning etc. went down hill. Management was/is not honest and there was no regard for our parent. They lost her wheelchair, took over a month to fix her broken shower rod holder and I could go on and on. The damage done to our elderly parent because of OH can never be undone. It is SO SAD that people, who are in the business of caring for elderly people in need, DO NOT CARE. This is largely a review of those in charge, not necessarily the one on one care givers. Don't be taken advantage of because your family is in a desperate situation. Your loved one deserves better. And this place is the worst. I'm sorry, but it's true.
If you care at all about your loved ones, you will keep them as far away from this place as possible!! Our mom was there for 3 years & the only reason she stayed that long is because I didn't have a car and my sister & I lived close to her. Great management would come & go, great care takers would come & go.... the bad ones stayed. We came to visit my mom dozens & dozens of times to find her with soiled pants, bedding and even floor! There was a lot of theft there, (one person went to jail). They did not serve fresh fruits & vegies, it was canned. We constantly had to bring mom food because Orchard Height's Prestige Living was so bad! There isn't enough space here to warn you of all the terrible encounters we had with them. We are VERY thankful though, that mom is now in a NEW facility that cares, attends & respects her the way any elderly person should be treated. (AND, they have really good fresh food!)
Response from Prestige Senior Living Orchard HeightsSeptember 21, 2018
Lori, I am very concerned to hear you endured this experience at Orchard Heights for 3 years. Prestige at Orchard Heights is governed by the rules and regulations of the State of Oregon and strive to make sure our residents are well cared for in all aspects. Prestige has never employed any one who has been to Jail for theft. All employees are go through many clearance measures, state and federal. Fresh fruit and vegetables are available at meal times and any resident and family request, always. If you feel you would like to share more about your experience, please feel to reach out to me directly. Tyler - Regional Director [removed]
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.