Pheasant Ridge Senior Living Community

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

Our family was able to do an in person tour, they still had some restrictions so we did have to gown up and mask up, but what we were able to see was really nice. It was clean, no fowl smells but the bathrooms were really small and a tiny shower. Our loved one is a pretty big guy so that was the only thing that stopped up from choosing this community.

The activities are back on their normal schedule but they are still being cautious, and our loved ones apartment is massive. They know every single patient there and all of their family members, however their communication could just use a little improvement.

I chose Pheasant Ridge because on my first initial visit, the guy I talked to when considering the facility was very knowledgeable about the staff that were going to be caring for my wife, the way that the facility operated, and was able to answer just about every question that I asked him. They seemed to have thorough access to care and the value for the money was good as well. I would tell others that during COVID it has been difficult to get a hold of staff members inside the facility which is hard since we are not able to go inside and visit ourselves. Overall it has been a good experience and I would recommend them.

We chose Pheasant Ridge Senior Living because the availability and they were the only ones who would take him. The room sizes here are generous. The best part about the community so far would be the staff members, they really do try. I do think during COVID they have done a great job and worked very hard. We did have some issues with communication in the beginning, but we worked together to resolve those. I would tell others to just make sure they understand what your needs and expectations are for your loved one. I would recommend.

I would want others to know when looking into Pheasant Ridge Senior Living that I was looking for a place that when her money ran out I wanted a place that would take her for medicaid and she also needed the memory care aspect. They told us they would definitely be able to keep her here for medicaid. We did not have it written in the contract but I confirmed it with the salesman many times. A few months later I found out that that was not true and they did not have medicaid. They were not very cooperative when I was questioning them about it and would not respond to my phone calls. They also never cleaned her room, I would clean her room and empty her trash myself. I also did not feel that some of the staff members treated her with the respect she deserves. Overall, we did not have a good experience here.

[name removed] was wonderful! Answered all my questions and ones I hadn’t thought of. We’re in the works of getting my brother set up as a resident. Thank you for the help. I should have contacted you sooner!

We chose this community because it had a good memory care unit. The room sizes are tight, not as tight as some that I have seen, but it is smaller. My mom says the food is great. My favorite part about the community is the activities director. She encourages residents to come participate, she knows everyone by name, she contacts the families when need be. When she goes home at night she worries about the residents. I would recommend this community.

What really stood out to us first was that it was a smaller community with private rooms. The food is fantastic and the chef is great, they are very accommodating to each resident. Would recommend this community to a family or friend.

We chose this because of the cost and the salesman [name removed], he made things really easy for us as well as [name removed] the accountant. They were all very helpful. The room sizes are average. The food was good for the residents. My favorite part about the community is the staff, when I needed help, they helped me in multiple ways. They were not as strict and it made it easier for me to deal with. I would recommend Pheasant Ridge Senior Living.