Brookdale Roanoke

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff from top to bottom have been very kind and supportive. Communication between the staff and our family is very good. they keep us well informed and up to date. They have started in-person visits also. They have been very helpful with our long-term care insurance. I would recommend this community to others based on my experience.

The staff members were very friendly, and wonderful to us we have no bad things to say about the community. As far as we could tell it was the perfect setting for her, we could see the outdoors over face time, and the activities they would have prior to the pandemic. However our loved did say the food was bad, and the were going through a change in management so things here and there were a little confusing and disorganized like the billing and medication distribution.

When they tell you that they can not guarantee that your loved one will not fall, it means that your loved one will definitely fall, likely multiple times. This is not a skilled nursing facility so fall alarms are not allowed on beds or wheelchairs. The majority of the staff are nothing more than caregivers, not nurses, not CNA's. While some of the staff are good, caring people, there is not enough of them to care for the patients properly. The number of staff on duty meets the state MINIMUM requirement only. When you are told that a nurse is always on call, that means that a nurse is on site during the day, weekdays only, can be called for advice by staff, and will only come in nights and weekends if absolutely necessary. If Brookdale handles medications, the prices are greatly inflated. The cost you are initially quoted for care will likely increase rapidly by thousands of dollars. It seems to be all about money and not about quality care. Do not put your loved one in this facility unless you do not care about them and have unlimited funds!

We have found Brookdale Roanoke to be an adequate facility. We have often had to ask/remind for some care to be followed through on. It seems that the staff could take more initiative in seeking care for podiatry care, personal hygiene, etc. (i.e. We often find Dad in the same clothing from one day to the next.). Housekeeping seems lacking occasionally as well. Otherwise we were told we could admit Dad to the Roanoke facility & soon move him to Salem which has NOT happened after 3.5 months. This is disappointing. All in all, The staff is friendly & helpful. We would rate them higher than the facility in general. Dad receives good general care but we feel the value for the price could be better. We wouldn’t recommend to others.

Staff was friendly, residents were clean and neatly dressed and seemed happy and well cared for, food at dinner looked appetizing, rooms were adequate in size, atmosphere seemed cheerful and warm

If as much care was put into residents as landscaping and inside decor it would be perfect! The residents are awesome, but the majority of staff are "FAKE". Brookdale is great at making a pretty picture... don't get fooled like I did. They blame everything on the disease and never seem to be accountable for anything. I could list numerous things so very wrong here, and NO it's not the same everywhere. We are now paying half the money, not as classy looking place, but I've seen better care in a week than I did in 6 months at Brookdale. $$$$

If as much care was put into residents as landscaping and inside decor it would be perfect! The residents are awesome, but the majority of staff are "FAKE". Brookdale is great at making a pretty picture... don't get fooled like I did. They blame everything on the disease and never seem to be accountable for anything. I could list numerous things so very wrong here, and NO it's not the same everywhere. We are now paying half the money, not as classy looking place, but I've seen better care in a week than I did in 6 months at Brookdale. $$$$

I have no complaints about my loved ones stay so far at this community. The staff have been outstanding and I am very comfortable with the quality of care that they are providing for her. The meals have been well prepared and she enjoys participating in some activities with the other residents from time to time. I have witnessed the staff in action a couple of times and have been very impressed with how well of a job they did. Overall I am very happy and would recommend it to anyone.

I couldn't have asked for a better community. It is well managed and clean throughout. The staff are excellent, very helpful and cooperative. My uncle has transitioned very well . For all the cooperation and moving him in on short notice they were outstanding. The activities are good for my uncle and he is a good eater and has not had an issue with the meals. I think it could be more nutritional.