The Harmony Collection at Roanoke - Assisted Living

I would recommend Harmony Collection. I felt that would be the best place for my son. And everyone was really good to him and took good care of him.Thanks to everyone.

They do not have the staffing to deliver what they say they provide. Their business office rarely returns emails or phone calls. The food could be improved. Most of the staff they do have are friendly and responsive. Their nurse manager does a very good job notifying family of urgent events.

[name removed] their marketing lady was fantastic to work with - as far as getting all the papers signed and our loved one moved in she made that process much easier. Their activities director [name removed] is great and so high energetic that made a great first impression. There is a really good amount of male population and while the activities director is fantastic, we do wish they made a little but more effort getting the males involved. Sometimes the staff members need a little bit or prompting or reminders but we understand they are incredibly busy so when they do what they are supposed to do, they do a great job.

This was our top choice. The price was more than we wanted to spend, and the location was further from family.

What really stood out to us and what we really like about the community is the overall layout as well as the layout of the apartments - everything is very nice and the staff are very friendly. Based on our experience so far with The Harmony Collection at Roanoke we would recommend them to other families.

It has been a mostly good experience for us. I would recommend the community to others for their loved ones. The staff is friendly and they seem to want to help the residents and families. There are three meals a day served to the residents and they have choices to choose from. The portions could be a little larger according to my loved one. Some of the activities available include music, entertainment, bingo, and more for the residents to choose from.

Our experience was awful, the only good thing about Harmony is the dining room, the food service, the physical therapist which were just outside services, and the sales lady she was amazing. Harmony is a beautiful place, the building itself is gorgeous, but we would never recommend this community to families. They charged us for level 5 care and our loved one was nowhere near level 5 care, and the care she didn't receive was almost non existent. There was a week where she went without a shower and there was little communication, the head nurse doesn't take any responsibility. A lot of residents living there now are leaving Harmony.

The place is very nice and the people are nice, and what struck us in the beginning is on our tour everyone was so friendly and interactive with one another. The residents would come us to us and introduce themselves and really made us feel welcomed. The dining area is very open, bright and airy. With our loved ones health we are still working the care services kinks and getting their medication down on a regular basis, but so far everything is good.

Our family had an in person tour and the tour was wonderful the lady was very lovely but another community was able to accept our loved one with their level of care.

I would encourage you to check out the community. The categories I scored lower is because I think they are understaffed; however, it is hard to find staff right now. Anytime there have been questions or concerns the administrative staff have been attentive towards answering my questions and my loved one.

Our family had an in person tour experience and it is a very nice community, and the tour was very good. It was the most expensive community out of the ones we looked out, but everyone we visited with was super.

we toured this community and the tour was good. The staff was friendly and informative, and they answered all of our questions. The price was higher than other communities in the area.

NA

The apts are well laid out, easily accessible, have a great view, and are beautiful. The clinical staff works very well together, and communicates with family, and keeps us updated. They have gone above and beyond to resolve any issues and to communicate with me. I would recommend this community to others.

I had a great experience until my loved one broke a leg twice in this community. I also feel like the cleaning has relaxed. Their care services aren't as good as they used to. The staff isn't communicating with any changes with my loved one with me. I instead have to hear about these changes from my loved one. You need to ask questions, even if you don't get answers. Stay on top of what is going on there. This is a newer community, and I sometimes go in to visit my loved one and there is a smell of urine. This shouldn't be happening. The nurses don't want to take the time to assist my loved one at that time. They come up with the statement of I have something else to do.

The biggest thing this community has offered my family is a safe place for our mom to enjoy living. Her being there has alleviated the stress on our family because we know she is being well taken care of. The staff are wonderful and my mom really likes them as well. The food is wonderful with chef inspired meals. My mom has made a nice little group of friends , too. They offer many activities and encourage the residents to participate. The staff work to motivate the residents to go as well. The communication has been good with newsletters and emails being sent to the families with updates. The community is brand new, so welcoming, feels like " a breath of fresh air, and the management staff are so nice and accommodating. My mom's apartment is spacious with a large bathroom.

The Harmony Collection is a very caring community. They seem to take a one on one approach with all of their residents. They take good care of my dad. I chose this community because is was new and they had availability on the first floor, which was important to us. We looked at other communities but they didn't have availability on the first floor. The food is good and they offer a variety. Overall, we have been pleased.