Oakmont of Redwood City

Oakmont has had ample opportunity to provide incredible service and care to the residents but ignored the many complaints. New uniforms do not suddenly mean better care when the care givers are still the same. Employees provide care with unrelated backgrounds such as McDonald's. Not for these prices. Your reputation is terrible for just cause. Even when the alarming reality of what was happening in Oakmont was fully presented to you, they ignored the facts, including that your employees speak horribly about management, residents and even families in Spanish. Do you really believe that these people are providing quality care when you're not around to watch? Let me assure you they are not. Food was so awful that we supplemented my moms food constantly. A friends mom on assisted living has meals brought in daily because of same complaints. When we asked for meals to be adjusted in any way we were advised that they are frozen meals reheated. All in all a horrible experience

We had my aunt here and she adored this place. Our family was so thankful for her happiness and joy talking to her many friends. We loved visiting and experiencing with her the great food, entertainment and awesome staff. Superb place!

Oakmont took over a mess from Sunrise and somehow made it worse. My family member arrived in April and I am relieved to say that we moved out last week. While there are a handful of caring and competent caregivers and staff, it is wholly inadequate to compensate for the absent leadership, structure, process, and communication. The range of issues we've had span a wide array of critical safety concerns: 1) Unresponsiveness to pull cords and pendants 2) Confusion & miscommunication on medication orders 3) Unreported falls/injuries 4) Inadequate food resulting in rapid weight loss 5) Failure to test symptomatic residents for covid, to immediately provide isolation space, to notify families. Given the price tag, I was hoping for not just the above safety and aspects of care, but also enrichment and activities as well. Unfortunately, I feel like we've wasted months of precious time (particularly for someone with dementia). No loved ones & families should have to go through this.

My loved one is currently a resident at Oakmont of Redwood City. Overall, the care team is excellent. The sales team is excellent, as well. The facility is clean, fresh and new. They offer lots of activities for the residents to enjoy. Oakmont of Redwood City is a great place to retire.

While they would like to start over with a clean slate given new owners, the toilet has not been flushed so to speak. The majority of staff have been hired with NO previous training or qualifications. Current families are moving their residents out as quickly as they can! This is due to the lack of proper care and staff shortage. Mgmt refuses to commit to a staff resident/ ratio. The rates are extremely high and if your family member needs extra care, expect the monthly rate to increase! Due to the chronic short staffed situation, many families have felt pressured to bring in their own extra help. Residents have managed to escape the facility on occasion and the families were not notified. The advertised daily activities were a huge draw but this is yet another promise that has fallen flat due to short staff. Medications are not given at the stated times they should be and many families suspect that there are several instances where the medications were not given at all.

The staff to patient ratio seems very good. They are very attentive and kind. The place looks spotless and well kept. We have the cell number for the nurse and she is fast to respond to any questions we have. The move in was good. They gave clear instructions once we gave them the date and time. The staff is very attentive and kind.