Avalon Memory Care - Keller

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Avalon Memory Care because of the positive ratings, they only had 1 negative review that I saw. Also when I talked to one of the regional managers she was very upfront and honest with me about what to expect and I loved that. The staff members here have all been very friendly and helpful. I would recommend this facility to others who are looking.

I would tell others that we are very pleased with our experience with Avalon. I would highly recommend this as an optional care place in addition to in home care. The communication with the staff was good with the family.

We chose Avalon Memory Care because of the location of the facility and they had availability when we needed it. The room sizes are great. They do offer a lot of activities and always have something going on. The staff to resident ratio is great and staff members know everybody by name. They are good with communication to families as well. I would absolutely recommend to others looking.

When they changed management they hired new people who were problematic. One of the staff would yell at my mom, put things where she could not reach them, and took one of her belongings. We moved my mom out of here because she was uncomfortable and not happy. It was not a good experience.

I would not recommend this community to anyone. The dumpsters were disgusting and trash just get thrown everywhere. Some management quit and they are very short-staffed. My loved one was not treated right and we are very disappointed with this community.

Our loved one was only there for a couple of weeks before he passed, so unfortunately we were not able to experience everything they had to offer. However, the staff there are truly amazing. They were just fabulous, and so sweet. We have actually stayed in touch with them, and we plan to volunteer at the community. They are just such wonderful people, they will forever remain our friends.

The residents here were all in one big room, they were not separated. My loved one was much higher functioning and they only provided activities for one level of memory care, she went downhill quickly here so we moved her out.

Staff is nice and helpful and trying to learn how to work with her. The executive that we signed the contract with was gold. The food is excellent. There is a high turnover of staff though. But she is happy as a lark. They will try to engage her to join in the daily activities. It is clean and never smells. The owner [Removed] has his whole heart into his business and memory care. I would recommend this place.

Based off our research and touring the facility we know that our loved one belonged here. The staff is great and their overall cleanliness is good. They assist with laundry and take out their trash regularly. They provide activities like crafts, they have people come in like musical groups to do concerts, they have a beautician on site, and they have some ministers or pastors. The other residents are very friendly as well. I recommend this community to other families that are looking.

My father is doing okay since his move to this community. He is still adjusting, however I do feel comfortable with his move to this community. He is safe, and in good hands overall. They have a good staff, and they are taking good care of him, and his needs. The community is well-kept, they do a good job with the cleanliness. The experience is going well, and this is a community I would recommend.

This is an excellent community with outstanding care. I like the menu for my mom. The staff is working to make sure she gets the meals that are needed for her special care. The community is clean with a nice environment. They offer her a lot of good activities. We could recommend this community for the nice value and care. I like knowing that they have the care that is needed now and in the future.

A couple of years ago, our mom began showing signs of dementia and was scared to live alone in her home. Because my siblings and I work full-time, it was necessary that she move into an assisted living facility. However, as her illness progressed, the facility could no longer meet her needs. She was extremely unhappy and felt angry most of the time because she was told to stay in her room in the evenings and not bother the other residents. She was experiencing “sundowners” and needed to roam during the evening. We even paid private sitters to sit with her in the evenings, so she would not be a problem for the facility. I received calls daily from their staff saying they needed me or her sitter to come up and help because Mom would not stay in her room. It was heartbreaking to see our mom feeling so sad and worthless. My sister and I set out to find a place that could meet our mom’s needs and make her feel special again. We wanted a place that understood dementia and could help our mom and our family through this difficult journey. After visiting several facilities in the metroplex, we chose Avalon Memory Care in Keller. We were immediately impressed with their professionalism, patient-staff ratio, level of knowledge about dementia/Alzheimer’s, and the love the staff had for their residents. We witnessed this all in our initial visit. We were sold and moved our mom in within a week. Avalon has truly been a blessing for our mom and our family. After about a week, we saw dramatic changes in her behavior and mood. The director and staff are amazing! They are highly skilled in working with dementia residents and truly have a passion and calling for what they do. Their attentive, caring, and loving spirits shine through and are easily picked up by their residents who know they are valued. Our mom no longer had to remain in her room in the evenings. She is encouraged to be out with the others in this home-like environment. We just celebrated our mom’s 88th birthday at Avalon! They prepared mom’s favorite meal, and we brought cake and ice cream for all the residents and staff to share. Our mom had such a delightful time interacting with staff and other residents. Our mom is so content and happy! We are so appreciative and thankful for Avalon, and for the founder who had the compassion to provide such a positive environment for those going through dementia. Sincerely, [Removed]

My father spent his last two months at Avalon. Irene got the hospital psychiatric unit to release him even though he was being combative. He had so many physical needs in addition to his mental care, that even the hospital couldn't take care of him. She went to bat for us from the very beginning. Once he was to Avalon, then they began to care for him and to help us to understand what was going on with him. The doctors had been little to no help and we were all floundering. When we first began to visit him, he was so agitated that he even began to hit himself in the head. This change in behavior was totally out of character for him and had come on suddenly. My whole family left that first visit in tears. [Re moved] talked to us and explained all about vascular dementia, and other possible things we were seeing. She then guided us through how to interact with him so it was less stressful for him and us. We learned just go with where ever his mind happened to be that day and enjoy whatever phase of his life he was reliving. We learned to try to redirect him if he was agitated and just go with it if he wasn't. All the staff was wonderful and caring. They were quick to give hugs when days were particularly hard. Dad, who had always been the consummate Papaw, began to view the girls there as his girls. He would tease with them like his did with his grandkids. They cared for him and for us in the hardest stretch of our lives. The last several days before his death, they let our family be there as if we were at home. They were there for support but never in the way of our last special hours with my dad. Avalon is like a home, not a nursing home. They seem to truly love the people they take care of in a very difficult time of their lives.

Dad has been in Avalon a little over two months. He seems to be happy . All employees are very attentive, out going and are exceptional in caring for people with memory problems. [Removed] is committed to insuring all residents receive the best care possible. Dad is very happy with meals. They do not permit patients to remain in their room, but strive to get them involved in all activities.

My tour of this community went very well, and I enjoyed it. The community is nice looking, and from what I saw everything looked nice and clean. The staff I was friendly and informative. They answered all my questions. It was a lovely experience, and I was impressed with my tour.

We had a good experience during my loved one stay here at this community. They provided him with great care. He moved here to recover after rehab. He improved very much in just the three weeks he was here. The community is very well maintained. Everybody was very caring and attentive. I would recommend this community for anybody that needs this type of care.

My grandmother has been at Avalon in Keller for 3 months now. My whole family could not be more pleased with the care she is receiving there! Most importantly, she nows calls Avalon her home. [Removed], the director, is top notch. She is an expert at caring for people suffering from Alzheimer's & dementia. Her heart for people is evident In what she does & her humor makes it fun to be there. The facility is very clean & fresh smelling. The staff are attentive and friendly. I've eaten there twice & the food is excellent! We checked out several places in the Keller & Southlake area before choosing Avalon. We are happy with our decision & I highly recommended Avalon in Keller.

We chose Avalon Memory Care in Keller mainly because it is a smaller facility, and the staff to resident ratio is the best I've seen at any facility anywhere. When I first met with the director, Irene, I was very impressed with her experience and care for the residents. When we explained the needs of our family member, she immediately told us what her plan of care would be to help him. Our family member has been at Avalon for over one month and we couldn't be happier. While nothing will change the fact that he is in the end stages of Alzheimer's, right now his appetite has vastly improved, he hasn't had any falls, he doesn't resist being bathed, and he just seems so much more content than I've ever seen him. My advice to any family looking for quality memory care; ask what the staffing ratio is during the day and night. The state of Texas allows one staff per 16 residents and you definitely don't want a place that only meets the minimum because eventually you'll have to hire a sitter to maintain safety of your loved one.

I placed my mother into Avalon Memory Care after she has suffered 2 hip replacements in 3 weeks. My mother STILL doesn't know she broke her hip, that's how she broke it the second time. Avalon personnel are incredibly attentive! They provide my mother 24 hour personal care when needed, and they know EXACTLY how to care for, and interact with, a full dementia patient. My mom is so happy at Avalon, and they are caring for her body and mind. This was EXACTLY what she needed. She is connecting with the caregivers, and they are also very good to us, her family. HIGHLY RECOMMENDED!

I really liked Avalon for its smaller size and the family environment. I liked that they focus on the individual resident for care and activities. I really liked the showers in the rooms.