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The staff seems to genuinely care about my parents. That means a lot. [name removed] was the main reason I chose Morningside. She's one hell of a salesman. Very professional. She had my dad's name in the lobby welcoming him and he wasn't even moved in yet. She really worked with me getting my parents in there... Read more
Discover great retirement options at Morningside in the West End, a Five Star Senior Living community. Our assisted living, memory care, and respite care stays in our tranquil campus creates an ideal setting for your loved one to receive the care they need. And our convenient location in Richmond, Virginia, provides easy access to a variety of shopping and dining options for your loved one to explore.
Find peace of mind knowing your loved one will be in capable hands at their new home. For memory care residents, our secured community and specially trained staff create the optimal care environment where they can find newfound freedom and fulfillment every day.
In our restaurant-style dining room, enjoy chef-inspired culinary experiences prepared with senior health in mind. We’ll also handle the housekeeping and laundry so your loved one can enjoy the stress-free lifestyle that’s part of our community.
Lounge by the fire with a book from our library, tend plants at raised garden beds, or partake in a fun activity. Our medley of social events and classes — from stretching classes to wine tastings — create a lively atmosphere for our residents to enjoy.
We offer multiple floor plan options for studio...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
46 reviewsOut of 10
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A Place for Mom has scored Morningside in the West End with 9.1 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Morningside in the West End has 46 reviews with an average "overall experience" of 4.1 out of 5.
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The staff seems to genuinely care about my parents. That means a lot. [name removed] was the main reason I chose Morningside. She's one hell of a salesman. Very professional. She had my dad's name in the lobby welcoming him and he wasn't even moved in yet. She really worked with me getting my parents in there
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Response from Morningside in the West End
November 15, 2023Thanks for sharing your feedback James. We appreciate your kind words for our team and the care and attention they provide your parents (and all our residents) -- and thanks for the special shout out for our sales team and how they worked with your parents to make sure they felt at home here starting from day one!
We took a tour of Morningside in the West End when searching for a facility for our loved one. This facility was great! Our tour guide was very good. The atmosphere, cleanliness, and friendliness were great. It was just a matter of location and cost for us.
Response from Morningside in the West End
June 16, 2023Thanks for sharing your feedback. We're thrilled to read that you had a great visit and were impressed by everything you saw. Best wishes to your loved one, and please let us know if we can be of further assistance in the future.
Pros: staff seemed engaged with the residents and they were nice. It was more cost effective price wise. Cons: The memory care floor was on the second floor - did not make us feel comfortable if there was an emergency. The memory care floor was also not very clean (floors were dirty and it didn't smell clean and didn't seem well kept). The rooms were my least favorite out of the 3 places - not as open and bright as the other two locations. There bathrooms seemed older and just not as well kept / clean. When we left Morningside, we all knew this was not where my mom would be placed.
Response from Morningside in the West End
June 2, 2023Thank you for taking the time to visit us and share your thoughts. We appreciate your positive comments about our engaged and friendly team as well as the exceptional value we provide. Please know that we prioritize the safety and well-being of our residents, and emergency preparedness is of utmost importance to us. Note that we have brought your comments regarding cleanliness to the attention of the housekeeping team as it is always our goal to exceed resident, family and visitor expectations in that regard and will use your feedback to help achieve that goal. Thank you for considering us, and we wish you and your mother all the best.
I rated the staff a little lower because they're missing a Director in the Memory Care Unit. The Director left and they haven't replaced her yet. I also rated the Activities lower for that reason. Since the director left, mom hasn't mentioned singing or doing crafts as she did when the Director was there. Prior to the Director leaving, I would have rated the Activities at a 5.
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Response from Morningside in the West End
January 24, 2023Thanks for sharing your thoughts. Hopefully by now you've met the new Director of our Bridge to Rediscovery memory care program who started earlier this month. Please be sure to introduce yourself to them if you haven't already.
Not qualified to handle confused patients. Smelled awful, but looked clean. Staff (mostly) friendly. Care not personalized. Meals were acceptable
Response from Morningside in the West End
January 12, 2023Hi, I am the Executive Director and would welcome the chance to speak with you personally as we strive to exceed the expectations of our residents and their families in all that we do. Please call me at the community at your convenience so I can hear the details behind your impressions of Morningside. Thanks in advance for your consideration.
Our mom has been at Morningside since August. She has improved so much during her stay. We are enjoying the experience, staff is knowledgeable, kind and responsive. The care is much better than what we received at a previous community. The memory care and therapy are excellent. Moms walking some!
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Response from Morningside in the West End
November 10, 2022Thank you -- this is so nice to read! We're thrilled to hear how much your mom has improved since she moved to Morningside. We appreciate your kind words for our team, and the special shout out for our therapy and memory care team members.
We had a very good, warm, caring experience. The medical care was super. They did a good job checking in on my loved one. I felt very fortunate having them watch over him at the end. It seemed like he had around-the-clock care that he needed. It was a very clean and very friendly environment. They had a nice courtyard for people to go outside and sit. And the activities director was super. I had absolutely no complaints.
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Response from Morningside in the West End
October 7, 2022Thanks for sharing your thoughts. It was our privilege to care for your loved one and we feel honored to know that our care provided you with such peace of mind. It was wonderful to read that you took full advantage of our beautiful courtyard and appreciate your special shout out for our programs director.
We did not choose Morningside in the West End because it had an older and dated feeling to it. The apartment was smaller and the layout was one that my mom would not have liked. It was more of a big open room and did not feel like an apartment. We were more drawn to the facilities that were up to date. The staff were all very nice but it was not the right fit for us.
Response from Morningside in the West End
September 2, 2022Thanks for taking the time to tour our community. I am the Director of Resident Care, and while I was glad to read that our team impressed you, I was sorry to read you didn't feel the amazing vibe we feel at Morningside. To give you another perspective on life here I would be delighted to connect you with current residents and family members who can tell you about their experiences in our community, and would be delighted to show you some of our 1-bedroom apartments that may be closer to what you were looking for. Please contact me at your convenience if I can be of assistance.
We are completely happy with the cleanliness of the community we have never seen any dirt or messes when we come to visit. The staff members are super friendly never had any issues there. The food that is served out of a can that has extremely high sodium. When we come to visit it is just instant potatoes, fish sticks, mac n cheese, there are no fresh greens, fresh fruits or salads. It is just cafeteria mass produced food, we are not happy. Our loved one is very active for being on the memory care there are no activities and we do not want our loved one to deteriorate anymore. There needs to be more stimulation and exercises especially for what we are paying for monthly. Once the quality of meals improve and there are more activities we will be happy.
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Response from Morningside in the West End
September 2, 2022Thank you for sharing your thoughts on your experiences at Morningside, and we appreciate your compliments regarding our team and the cleanliness of the community. I am the Director of Resident Care and would welcome the chance to meet with you to discuss your concerns about our dining services and programming. We strive to exceed the expectations of our resident's and their families in everything we do, but in particular know how important those two areas are in daily life here at Morningside. Please contact me at the community to set up some time to talk, and hope we are able to connect soon as we want to make sure you and your loved one have a five-star experience.
It Was great and the young lady who helped me on the front end get her in was fabulous
Response from Morningside in the West End
August 1, 2022This is so great to read Paul. We're glad our team was able to make a stressful time easier for your family, and very much appreciate your heartfelt recommendation!
This is a safe and healthy community. It is a lot of money, but all the communities are a lot of money. The staff communication with the family is pretty good. My loved one enjoys the food. There are choices for the resident to choose from, an the community provides three meals a day.
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Response from Morningside in the West End
July 11, 2022Thanks for your feedback L N. It is wonderful to see that your loved one enjoys the choice and quality of meals prepared by our dining services team, and that you are impressed with the communication from our entire team.
Our tour at Morningside in the West end fell flat. The facility was a little bit dingy. And I just did not get any kind of cheerful sense from anything there.
Response from Morningside in the West End
July 11, 2022Thanks for taking the time to tour our community. I am the Executive Director and was sorry to read you didn't feel the amazing vibe we feel at Morningside. To give you another perspective on life here I would be delighted to connect you with current residents and family members who can tell you about their experiences in our community. Please contact me at your convenience if I can be of assistance.
We've had a few minor issues. I do think they need to hire more maintenance help. They have just one person, and requests can take a while to get to. Also, on the weekends there is not as much staff as during the week. But I think places are short-handed everywhere. For the most part, the staff is friendly and cooperative. They try to work with you and work out any issues. The main thing is if they're friendly to your loved one. I think they are for the most part. My loved one complains the food is not hot when it gets to her. When I've eaten with her a couple of times, I think it's been fine. She's been pretty satisfied with the activities. I think it's a good place to take your loved ones overall.
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Response from Morningside in the West End
April 22, 2022Thanks for sharing your feelings. I am the Executive Director and was glad to read your feedback on how friendly, caring, and cooperative our team has been. When you have a few minutes I would welcome the chance to talk with you to make sure your maintenance requests have been taken care of, and to hear more about your loved one's feedback on our meal service. Please contact me at your convenience at the community.
They were very friendly and helpful at this community. This community is a bit older and just felt a little dark and enclosed. It was just not the right feeling that we were looking for.
Response from Morningside in the West End
March 18, 2022M.S, thanks for visiting with us. We're glad to read that you were impressed by the team at Morningside. While our community may be a bit more established, our resident's love to relax in our beautifully appointed outdoor spaces, enjoy a meal in our lovely dining room, or gather socially in our spacious lobby. More importantly we have vibrant, young-at-heart residents and dynamic team members. Please let us know if we can be of further assistance as you explore senior living options.
We had a virtual tour with Morningside. They did a great job of showing us around the layout of the facility and amenities offered. It was just way too pricey for us.
Response from Morningside in the West End
November 8, 2021Thank you for taking the time to explore our community. I am the Executive Director and recommend you come and visit us personally so you can experience first hand the amazing vibe at our community. While here we would welcome the opportunity to speak with you about your concerns about cost as we offer a wide variety of floor plans that accommodate personal preferences and budgets. We are committed to working closely with residents to help them identify the best possible options for their needs. Please contact us at the community at your earliest convenience if we can be of assistance.
It looks clean except for the hallways. I would recommend families come and visit often. They treat the patients good, but the care is not very good. They're short-staffed and don't have enough staff to provide the services they say they do. The staff are nice and friendly, but overworked. It's hard to take care of that many people when you don't have the staff to do it. Sometimes the food is pretty good, but sometimes it's really spicy, which can be hard for my loved one to eat. I feel like we got in at at good rate, but we're not getting the services we paid for. And it's an older building with scarce electrical plug-ins, maybe 10-12 ft apart. They're supposed to turn her in bed every 2 hours, and they don't.
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Response from Morningside in the West End
October 20, 2021Hi Gary. I am the Executive Director and would like to have a discussion with you about your concerns. In particular we can review your loved one's care plan to make sure we are meeting your expectations, and can also discuss our menu options to ensure she is choosing options that appeal to her palette. Please let me know a time that would be convenient for you so we can have a conversation. My goal is for you and your loved one to have a Five Star experience everyday!
Our loved one was only there for about a month, and due to their health they were not really able to participate in the activities and they also weren't the biggest fan of the food. The care services would be a 10 star and we would recommend to others.
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Response from Morningside in the West End
September 30, 2021Thank you for taking the time to share your feedback. We appreciate your recommendation -- and your desire to give us 10 stars for the care our team provided to your loved one!
We came here based on a referral from our friend who is a massage therapist. She had been working on a resident in the community and overheard a staff member talking in such a gentle voice to a resident with dementia. That staff member had no idea our friend was even there, so she was that gentle and kind to the residents even when nobody was looking. Our loved one seems to be very happy here. I like that it's spotless. I couldn't even find dust in the corners, so I was impressed. Outside, the garden area always looks so nice and neat, and the windows look clean. The hallways, the elevator - everything looks so nice. Everybody I've talked to has been very nice and sweet to work with. Even the residents have been nice and helpful. The care has been great so far from what I've seen. The staff will work with our loved one, even when she's cranky and doesn't want to be worked with. I haven't tried the food, but I saw her lunch one day. It was a fried chicken sandwich that looked pretty good, and some sweet potato fries, and she was really happy with that. She says the chef is unbelievable. Sometimes she complains though that there are a few things she can't eat. One strange thing is she swears up and down they never gave her keys to her room. So she's been reluctant to leave her room without being able to lock it up. But she does have dementia, so it's possible she might have forgotten. I just need to ask the staff about it. I know she's been excited to get her hair done with the beautician who's there on-site one day a week. She hasn't really participated in the activities yet, but there's a nice garden area where I've seen a group of ladies talking and enjoying themselves. They have art classes and I'm sure plenty of other things.
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Response from Morningside in the West End
July 7, 2021Thank you for such a lovely review Cheri. We are glad to hear that the kindness of our team members made an impression first on your friend -- and continue to make an impression on you as you see them in action working with your loved one. Our housekeeping and maintenance teams will certainly enjoy reading your feedback on how beautiful they keep the community looking, and our dining team will equally love your feedback on the food. It is great to read that your loved one is looking forward to her trip to our salon, and we hope she jumps into some of the many programs we offer. We're honored you chose Morningside in the West End!
I shopped around a lot before choosing this community. This is convenient to be able to see my loved one. My initial contact was pleasant. Morningside is clean and well kept. The communication has been good with the nurses, and they tried to find answers and get back to me about any questions or concerns I have about my loved one.
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Response from Morningside in the West End
March 16, 2021Mark, thanks for your feedback -- and your 5-star rating. We're honored that after looking at many other communities in the area you chose Morningside for your mother. It is heartening to know that your initial impression was excellent, and that has carried through to all your interactions. We were especially glad to know you've found the communication with the nursing team to be great, as we know how important that is.
We chose Morningside in the West End because after interviewing 5 or 6, the staff here were ready to get the ball rolling. We did a virtual tour and they seemed more organized than the others as well. This facility is only 2 floors, so we felt it was a better fit for our loved one and not as big. The location also worked well for our family. The room sizes here are adequate for our loved ones needs. They have been pretty good with communication with us since not being able to go inside the facility. They have been very accommodating and have put us in touch with different military organizations to help subsidize the payments and wave some incoming fees. I would recommend them to others looking.
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Response from Morningside in the West End
March 11, 2021Thanks for your review Eric. We're glad to read that we were able to quickly show you the community and get you in touch with some veterans organizations. It is good to see that the apartments are perfect for your loved one, and the location is perfect for your family. It was also good to see that the communication was excellent as we know that's important, particularly when you are doing things remotely. Thanks for the recommendation and we're thrilled to welcome your loved one to our family.
See what the neighborhood has to offer and what’s nearby:
Morningside in the West End offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Morningside in the West End 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 270-3990 to reach a resident at Morningside in the West End.
To reach a resident at Morningside in the West End call: (804) 270-3990
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.