Morningside House of St Charles

Situation: 71 year old mom had a stroke resulting in need for PT and help getting in/out of bed. This facility is 100% private care which means all out of pocket. Whats good: 1. Lowest room rent cost of the 5 places I looked @ $3500/month 2. Staff attitude is above average 3. Food is above average 4. Facility activities above average 5. Location has many services nearby Whats bad: 1. low transparency on in-house Dr and RX bill is facility provided 2. Rates just hiked 8%-10% for year 2023. 3. Vax authorization form lacks non-mRNA vax option. 4. No internet/phone competition - only Comcast 5. Room cost. 10x10foot room w/ shared bathroom is $3500/month

We have been very happy with Morningside House. Mom was very hesitant to go in there originally, but she has gotten very comfortable very quickly. She feels a part of things and has made a lot of friends. The staff are friendly. And people seem to really care about her. It has been a very good experience.

Morningside has changed management recently. Because of that, they are now back to rebuilding their staffing and the care that's offered to the residents. I believe once new management is up and running, I would be able to rate them 5's all the way across the board. When I have concerns, they are apologetic and assure me that they will implement action to make improvements.

The care and administration is where it falls apart. The doctor at the community has absolutely no bedside manners. There is no transparency at all, they would benefit sharing with the families who is in charge or who and in charge of what. When our loved one was at the hospital they did not think to stop the auto-refill of their prescriptions so after they had passed we now have to track down with the pills went and deal with the insurance and it has been a nightmare. They could of temporarily suspended the medication refill while our loved one was away at the hospital. It just seems like there is some deception going on there. The food was terrible and very disappointing - it was weird basic cheap quality that was average at best.

We were under a lot of pressure to quickly find a place for our loved one and the staff were very efficient and gave us all the information we needed. They were super friendly and he received excellent care during his stay.

a good place to send your parents

They have very friendly staff at this community and they are very accommodating.

Morningside House was significantly cheaper among the options that we looked into. They gave me confidence that they would be able to take care of her. The administrative staff are very responsive if we have any questions or concerns. I am impressed with the care, but less so with them keeping me in the loop on medical side of things. Overall I would recommend to others looking.

The community is pretty good. Overall it has been a good experience. The community has been responsive to my questions and concerns over my loved one. Some of the activities are jenga, cards, ring toss and more for the residents to choose from.

For the price, it's a safe clean community. The communication from the staff is good for covid but not nearly for family updates. I would recommend this community to others

Great place and excellent assistance from [name removed] in locating possible financial help. My first choice for my sister.

Morningside House is an excellent assistant living community. The Sales and Marketing Director shared a wonderful experience of how the residents go about their daily lifestyle at the community. There is no need to tour any other facilities. I'm convince this is the new home for my mom...[name removed]

The cozy atmosphere as you walk in. The residence rooms I viewed were spacious and up to date. [Name removed] was fantastic she took the time to understand what interests my dad haves. A question I was ask was “ what will I gain out of having my dad here “ and my answer was A peace of mind I wouldn’t have to worry anymore.

This place was very smelly,it did look fairly clean, but had a bad odor. The people in this place are more disabled and need extreme care. It was nice that they let you paint the room and make it your own. I would not choose this place for my Mama.

My father is a resident at Morningside House of St. Charles, in Waldorf, MD, we are very pleased with the care that my father has been receiving. The staff is caring, friendly and professional. My father is treated with respect, and with understanding of his needs. My father's room is clean, his clothes are washed regularly, and well organized in his closet and dresser. My father enjoys his meals, and snacks. His medications are provided in a timely manner, and the nurses are friendly and kind. The staff is very kind to him and very friendly. Recently a Spanish speaking lady joined the staff; this has been helpful to my Dad, since he likes to speak in his language. Overall we are happy with the way my father is being treated and with the services being offered.

Placed Mom here for 5 months in 2017. There were no activities for the memory care floor. Mom became very sedentary and arthritis got worse. Mom was doing worse when I removed her from the facility than when I placed here there. Very little response from management when suggestions were offered. It was very a frustrating experience for me. Happier since I removed my mom from this facility.

I recommend this location to other families that are looking into their options. Their staff team is real good and if anything happens they call you right away. They’re very accommodating and communicative. The place is clean, kept up, and I believe they are going to do a slight renovation sometime early next year. They are going to update their furniture and their phone system. Their food is good as well, no complaints at all. About maybe once or twice a week someone comes in to play music. It is a good entertainment for the residents there. The staff likes to encourage social interaction. After meals they don’t like to send them straight off into their rooms, but bring them to the little living room area and have them talk amongst each other. Overall I am very pleased and my loved on is getting very good care.

much older facility;1 year new ownership;making changes to procedures;a bit cramped space;Is a Memory Care type facility

much older facility;1 year new ownership;making changes to procedures;a bit cramped space;

We toured this community. We did not like that seemed like an older environment and we wanting something that was more active. The community needs to make some small changes in remodeling. The menu seems to be good and a nice variety. They do not offer the activities that my mom is looking for. We would suggest that other families tour this community for the care of a loved one.