Madison at Ocoee

Our tour at Madison at Ocoee was good. My impression of the facility was good. I have nothing negative to say about them at all.

This was the first place that we toured and it was a shocker because we had never been inside a facility before. The woman showing us around was very nice but it definitely had more of a nursing home feel to it, the residents seemed like they needed a lot of care. It is a smaller community and the men to women ratio was lower.

The staff members would be a 10 plus, and the care services are excellent. I have been able to eat some meals there and the food is very good. The activities are awesome, and the staff members are so interactive with the residents. The first thing that stood out to us was how well they treated our loved one.

The value is pretty reasonable to the other communities in the surrounding area. The director of the community is pretty wonderful, and he does his very best to check on the residents and reach out to their families giving updates on how they are doing. He is very personable.

We have found the employees to be there for us and our Mother. They have great compassion and good humor with any day to day activities and issues. We are informed of any extra dealings (IE doctor seeing an issue) that happens. We have been very happy with the daily care of our Mother.

My dad loves the community residents and the staff. We had issues at our previous residence and were hesitant in taking him to another community. He is in great spirits and has made a lot of friends. Wonderful people throughout!

I originally sent me mom here due to location, price and that it was aesthetically pleasing inside the rooms and how well the common areas were kept. We have family that live in Orlando and Winter Garden so the location was perfect. I was really impressed with the staff, not only were they doing their job, they genuinely seem to care about the residents here. Making it a fun environment. Also, my mom has been here for a little over a month and has made quite a few friends. The residents were very welcoming to her as she is a shy person. She really enjoys being here.

My mother has recently made the move into this community and I have no complaints about how things have been going for her. The staff are friendly and I am comfortable with the care they have been providing her. She makes it down to at least one meal a day in the dinning room and the staff make sure to bring her meals up to her room on the times she does not come down. The overall staff team is wonderful and have really put a lot of effort making sure she is comfortable in her new living environment.

Everyone here is lovely. From the sales staff, to the dining room, the charge nurse, the activities director, to every single nursing attendant. Just really delightful people. It's a beautiful facility that's always clean and welcoming. The main challenge is that they are understaffed / have high patient to attendant ratio. If you have a low maintenance parent who most likely won't need too much assistance this might be a good fit. While they are wonderful people and deal with our mom's quirks beautifully, there is frequently too long a wait when she needs someone; 45 minutes to an hour sometimes, even when we are there and have asked someone face to face to help us. We're considering re-housing mom to a place with a lower ratio.

My mother moved here and she is the oldest resident at 105 years old! She went to a New York Mets game last week and they honored her in front of the fans. Everyone came up to her and was hugging her and patting her on the head.She was able to experience this because Brookdale made it happen! They are great! She's getting quality care and the staff is very attentive. When she moved in they also had a promotion and took half of the move in deposit off. We are very pleased so far!

When I toured the Brookdale Ocoee, I thought it was a very good place. It was clean and everyone was very friendly. The tour guide was prepared to take me on the tour when I got there, but I found a place that fits my mother's needs better.

This is a very nice looking community, everything was well -kept and clean. My tour went very well. Everybody was friendly and nice. The staff was nice and courteous. It was good experience. It is a very nice place with kind, but it wasn't the community for my father.

My mother seems to be doing fine. The staff seem to be there for her and seem like happy people. She enjoys the activities available, she has played bingo. The food is good to my mom. The community is very clean and I would recommend them to others.

The tour was given by one of the maintenance people and he was very knowledgeable about the community. The rooms were not the same as the community we choose as you had to pay extra for a room with an outdoor patio.

Our loved one has adapted well. Staff is great. Management seems in a state of flux.

Our experience with Brookdale Ocoee has been a very good one, so far. I really like what I've seen of the place! The facility is clean and well kept, and the staff do a great job taking care of the residents. They really seem to genuinely care about the people that they look after, and they're very accommodating!

We used Brookdale Ocoee for a brief respite stay for a loved one. Overall I'd say our experience was a positive one. The staff is friendly and professional, and they did a great job helping us through the process, as we'd never worked with a senior facility before. The place is clean and well kept, and they did a good job looking out for our loved one. I will say I would have appreciated a little more follow-up and feedback regarding the stay. Just a little more detail on how she was doing when I would check in, and maybe a short synopsis of how things went at the end would have been nice.

What they do well is their food is excellent. There are a few things they could improve on. They come into your room without permission to take blood, etc. There is a privacy with them coming into the room unannounced. My Father does not know what is going on. The place is nice, the people are nice and it is clean, but they need to work on the privacy issue.

Everything is just fine at Brookdale Ocoee. I have no complaints. Really this facility is perfect. Overall things are great. I really am pleased with things here. It is a nice facility. It's clean. The staff are very friendly. It's a little pricey but all of these kinds of places are. I give everything five stars.

Cleanliness rating was based on the appearance of the facility at the time of entrance. Two weeks later they began a complete renovation of the facility and I am sure it will be beautiful. We are more than pleased with the service and help we have received from the staff at BROOKDALE in Ocoee.