Lombard Place Assisted Living & Memory Care

My loved one was here for an extremely short time period; however, due to a behavioral issue the community sent my loved one to the hospital. The entire time the community told the family that our loved one would be able to come back to community. The hospital sent my loved one in an ambulance to the community, and then the community refused my loved one to be re-admitted to the community. I found this out once my loved one arrived, and then the Director of Nursing stated that the community couldn't take my loved one due to the meds. I agreed to remove the med from my loved one's regimen, and then they stated my loved one still couldn't come back.

The rooms are very nice. The staff is very accommodating. The person at the front desk is very involved and a very hard worker. The dining room staff are very nice and are dealing with a shortage of staff. Housekeeping is done once a week, laundry services are done once a week, bathing twice a week. My friend is involved in therapy and doing really well since she got there. They provide lots of activities like movies in their theater, coloring, etc. There is a nurse that started at the same time my friend was admitted and she has proven to be a great leader and supports the residents.

In the beginning, it was a little rough. When my loved one first moved in, there was a turnover in management. But everything worked itself out as far as getting her settled in. Right now, they are short-staffed, so there are a couple of issues around dining, which they are working to resolve. They've had good communication with our family, especially through Covid. Their safety protocols have been good. Overall we're very pleased with how they're handling things now.

Very hard to contact someone in Corporate office. They keep all contacts hidden. My mom lived there for 5 years and in the end they would not give her the refund she was due. Administration was always changing and never followed up with problems.

Between Covid affecting the amount of staff available and the turnover of management, limited the communication needed as a new resident. The plan that was promised to help with acclimation never materialized. There are some front line staff that did a great job, when something was needed. We also chose this facility because of the smaller size and the look of the clean and inviting common areas. The only complaint about the building is the thermostat. It is too complex. Many of the menu items were very good and almost over sized for older adults. If the staffing issues were removed, thus would be a good deal.

This is a fantastic place outside of the memory care floor. The memory care area has movies, exercises, treats, and more activities for the residents to participate in. The staff is okay to work with. It has been nice to see the same caregivers to get to know them better.

The meals and dining service sometimes can be a hit or miss but the activities are great. We love the bistro area where families are always encouraged to come and visit and we can play little games. For the holidays they decorated the facility beautifully. There are two care givers specifically [name removed] and [name removed] who are just outstanding, we have really bonded with them. The entertainment ladies are fantastic and so is the physical therapy team. We do have some issues with the billing team but we do believe they are working it out. The entire staff and community is just very warm and inviting.

[Name removed] was awesome, very thorough and helpful

My Dad is in memory care and is receiving exceptional care. The entire Caregiver team is attentive to his needs and is patient with him at all times. The communication between staff and our family is wonderful. We were concerned about the transition for my Dad but everyone has made him feel welcome and encourages him to interact with other residents. Friendly and caring professionals is what makes Lombard Place stand out from other facilities.

My mother has been a resident for about 3 months. I like that they keep the place clean. The accommodations are nice and the staff is responsive to requests. I wish the food was a little healthy. Activity schedule looks robust-not sure if they always occur.

We looked at a lot of different places and dad liked Lombard Place the best. The facility itself is very clean and cheery. They do have an outside area where residents are able to get fresh air in the memory care unit and that really stuck out to us. They staff were always very accommodating and friendly. I would absolutely recommend to others looking.

[name removed] was wonderfully thoughtful and attentive to us and the needs of my father, a prospective resident. She did a great job of explaining all the amenities and even touched on specific attributes of Lombard Place that my father may like based on his interests and hobbies and level of care!

Today we met with [name removed] to take a tour and learn more about Lombard Place.. [name removed] was very informative and thorough. She answered questions, showed us around and showed genuine concern for our loved one. Lombard Place is beautiful but beyond that the staff was wonderful, which is important. There appears to be a real emphasis on the residents and their well-being.

Great Community. Just spoke with Executive Director and she has helped me feel better about this very hard decision. Food is great BTW. Luau was great!

It has been a pleasure getting to know the new director. The building is bright and clean. The activities have been exciting and we appreciate the new direction. Will be telling my other friends about this place.