Hilliard Assisted Living & Memory Care

What a wonderful staff and clean facility. Very pleased!

After looking at many retirement communities in the Columbus area, my daughter, Abby, found Hilliard Assistant Living for me last Fall. I was diagnosed with some health problems last year and decided that it was time for me to move closer to my daughter and her family. I moved the day after Christmas 2020, just 3 1/2 miles from my family! Since then, I have been kept busy by the staff in the Activities department, enjoying the many exercise classes as well as bus trips to grocery stores and lunches out. Kim Martin, Food and Beverage Director, asked several of us to help with the Daily Specials each week. I've always enjoyed cooking and planning meals, so this has been fun for me. I am also an avid reader and helped to organize the Library soon after moving in. I do not need assistance right now, but know I will as I grow older. Now, I am enjoying getting to know the excellent and caring staff as well as the other Residents. I highly recommend Hilliard Assisted Living.

The nursing staff has been very good with communicating to our family, they reach our very frequently regarding any updates with our loved one which is very appreciated. They also have been very accommodating to our loved ones dietary needs.

It's early on, but everything I've seen so far I've been pleased with. My loved one's apartment is a very nice size, and very comparable to what she had before in independent living. which made it a smooth transition for her with her minor memory issues. She was able to bring all of her own furniture, so it feels like home to her. I like that part of it. It's a beautiful complex and seems to be clean and very well maintained. My loved one tells me the food is very good. They have a lot of activities and things going on. The concept here is to keep the residents active and help them get out of their rooms, and she does so much I can't get ahold of her sometimes. I have minor questions at times, but they've been very good at responding. It's a nice organization, and I like the people I'm dealing with. Based on my research, it seems we're getting a fair deal. So far I've been very happy, and I think my loved one is too, which is most important to us. It's nice knowing that she receives any care she needs and is eating well with three meals a day.

The were in the running as one of our top choices. The Director continues to reach out and check in about us. It is a really nice place. The pricing is fair. They have a theater room, fitness room, and a beauty salon. It is a really nice place. The community looked like more of a hotel and was bigger than we wanted.

I would tell others that I have photos of my mom's dirty neck, so she was not bathed or cleaned. One of the receptionists was very condescending almost to a point of being rude whenever you would call. Their Covid protocols were a joke. My mom's medications were mixed up when she was here. It was an awful experience. We were here less than 30 days when we knew we needed to get her out, and they never refunded our deposit. Once we told them we were leaving, they gave her all this extra stuff and tried to make things right, so we knew it was all a show. I would not recommend to others looking.

Some of the staff members were great and some were not. The care givers were great, however the management was not attentive to our needs. Normally we believe the activities were good, they did try their best under the circumstance. Their medical director and head of nursing was somewhat disrespectful and not attentive at all to our questions and concerns. The facility is great if you are more independent.

There is a very high confidence level with the staff. I know when I was not there they kept her engaged and she was well cared for. A lot of different floor planes. The food was good and they had lots of menu options the staff was good at letting the resident independently choose their meal but stay with in their dietary needs. They went above and beyond to care for the residents while helping them remain as independent as possible.

I had a very good feeling touring this facility. Especially, that they had a lock-in so that residents cannot just walk out. Everything was very clean and no funny smells. Residents are engaged in various activities during the day including exercise.

My mother has been living at Hilliard Assisted Living & Memory Care for the past three years. She first lived in assisted living and then moved to memory care. The facility is lovely on both sides, very up to date and clean. However, I am most impressed by the care my mom received. The staff is very caring from the office staff to the nursing and the caregivers. It is not an easy time for the Seniors...but the staff at Hilliard Assisted Living and Memory Care made the experience as stress free and pleasant as possible!

My mother is in Memory Care. The staff is very friendly and helpful. I generally feel confident that Mom is receiving quality care. We've had a few occasions of medical issues where communication between the doctor's office and the nursing staff could have been better but if you have someone following up on things everyone is very willing to help. I would like to see a little more attention to cleanliness regarding Mom's bathroom issues but I know she is not co-operative and the staff is trying to manage the situation. Overall I am pleased with our placement choice.

Dad chose Hilliard Assisted Living. It was a very close decision between this and the [name removed]. Both were excellent places to live, with great activities and amenities, fantastic food, and happy and friendly residents and staff. Dad chose Hilliard due to: Closer proximity to his children; continuum of services (assisted, transitional memory, closed memory); and because the facility and surrounding area felt most like home to him. It is less than a mile from the housing development where he lived for 50-plus years and raised his family.

My mother has recently made the move into this community and so far I have no complaints of how things are going for her. She is really enjoying her time there so far and making friends with the other residents. The staff are friendly and I am comfortable with the care she has been provided. She has had no issues with the meals and is starting to get involved in some of the activities they have to offer. Overall it is has been a great fit and I would recommend it to anyone.

Hilliard Assisted Living & Memory Care was one of our top choices of communities. They gave a very nice presentation of the care they would provide for our loved one. The community was beautiful and well-kept. It was very clean and well-maintained. It was bright and upbeat and had a good feel to it. We ended up choosing another facility that was close to our family members and had transportation to outside activities our loved one belonged to.

The staff at Hilliard Assisted Living is so wonderful. Both of my parents live there in an apartment. Recently my dad was having stroke-like symptoms in the dining area, and the waitress, nurse and receptionist sprang into action and called 911. He was whisked away to the hospital in a matter of 5 minutes. The next day I came in to thank and hug everyone for their help, and they all cried with me. They truly do care about the residents, and I'm so grateful that A Place for Mom recommended HAL to me. They are enjoying their time there.

[Removed] provided a thorough tour. Lovely facility with nice amenities. This site is one of our top which we have visited.

Everything is going pretty good at Hilliard. The staff are friendly and helpful. The food is good and they offer plenty of daily activities. The community is brand new and nicely decorated. This community was recommended to us by a family member. The community is in a great location for us and I would recommend it.

I can't say enough good things about this community! My mom was one of the first residents in the memory care unit in July 2016. She had previously lived in two memory care communities, but neither compared to this one. Sadly, my mom passed away in September 2016. Even though she had only lived there for about 3 months, we had strong connections with all members of the staff. I miss going there to visit and try to stop in to see my mom's special caregivers when I can. They certainly cared for my mom as part of their family and I will ALWAYS remember the time she spent there. Thank you for making my mom's last moments in life comfortable and fulfilling!!

I can not even begin to say enough good things about this community, they have went above and beyond to make sure my loved one was comfortable and right at home. The staff care has been extraordinary they are always attentive to her needs , always smiling, and very kind. The food is always tasty with lots of healthy choices and very well proportioned. This company takes a lot of pride in what they do and have provided fabulous services to my mother.

My mother is doing very well here at this community, she is doing better than we expected. This is a lovely community, everything is very well maintained and clean. I've had a very positive experience with the staff. They are very helpful and kind. They have many activities offered. They do serve well balanced meals for the residents.I know she is safe and being cared for well here. I'am satisfied with all they have done for us, and I would recommend this community.