Harmony at Spring Hill

Everything is going well so far with care services. They keep me up to date with what's going on with mom. Mom is in memory care and needs more attention. Sometimes she is unsupervised, so they could use more staff. The staff is really good. The director has been really helpful. Mom really can participate in activities, but they do have bingo. Other places were much more expensive, and this one was all-inclusive. Overall good place but sometimes things get lost or disappear.

We really like how Harmony at Spring Hill is not to small and not to large it really is just that right fit for our loved one. We did have one challenge when we first were moving our loved one in. The paperwork and communication was a little back and forth which caused some confusion so a better onboarding process could make things easier. However we did speak to the director about this and all is well. It seems like our loved one really enjoys the meals and dining service and based on our experience so far we would recommend this community to other families.

The sales representative was extremely helpful. The facility is modern and bright, and it has a lot to offer any person who is considering moving there. The staff all seemed helpful, friendly, and considerate. The food was tasty, keeping in mind that I don't have 70-80 year-old taste buds. It was a really good experience overall.

Our family had an in person tour and they have all levels of need with assisted living but our loved one was looking for more of an independent living environment.

Okay community, too far for family to visit.

Everyone there is very nice and so far it has been a good experience. Our loved ones biggest complaint would have to be about the meals and their portion sizes, they are just a little to small for him. However, the activities are back open for those who wish to participate. The value for cost is pretty steep, but for the market it is probably fair.

I would not recommend this community to anyone. You can't oversee what's going on readily. Not that you should have to. I was on top of knowing all the details of our loved one's care, and we still had a bad experience. There was overall gross mismanagement of prescription medications. Our loved one was given insulin many we provided that were never administered to him at all. We believe our loved one was given someone else's prescribed medicine which landed our loved in the hospital, and they would take no responsibility for it. They were very friendly until this mismanagement, and then they wouldn't say a thing to me afterward. They also put me on undisclosed conference calls when I called afterward. They're not awful people, just very poorly trained. They never once acknowledged what they did and said they were sorry. Initially we were impressed with the value. These were amazing rooms with a nice sized living space and bathroom. The community was allowing visitors in, and not all places are right now. I feel like they robbed me of the great experience we were expecting there. Everything would have been 4-5 star ratings before the medication mismanagement. There was no way we could bring our loved one back here, as he was not safe here. Do not bring your loved one to Harmony.

The staff is great. They are very helpful and have fixed any issues very quickly. They get to know the residents and families and make an effort to make the residence feel comfortable. They have lots of activities and my loved one really likes that. We would like to see more activities in the evening. I would highly recommend this community