Arbor Terrace Prince William Commons

It was not a good experience. It took an hour to get the food, and it was okay. They had a few activities. They are understaffed.. My loved one never received their medication, which was expected since we paid for medication management.

I was at this facility recently and thought it was amazing! It is very modern with a wide variety of care services for the residents. There is a bistro, a few restaurants, and a formal dining experience available. with great food to choose from. If you are looking for a great place to live for your loved one, Harbor Chase is the place!

HarborChase has been ideal. Its been totally reassuring and given me an amazing peace of mind. I'm an only child and my dad passed away, so I feel like my mom is my responsibility. To getting me in with the sales director, to everything else, it's all been really good. I would absolutely recommend them to other people. When you're at HarborChase, you feel like you're at a Hilton. They use shelving instead of a handrail and they make sure that the small details standout. There's a bistro/restaurant style dining area that's laid out beautifully. There's a formal restaurant inside that has a bar, an open wood fired oven and menus! They do her laundry for her if she doesn't want to do it herself. She has a full stainless steel fridge and the quality and details of her room are nice; like the granite countertops. It's a good sized apartment. We compared it to another community and the other place was twice as expensive, and not nearly as nice. Her apartment just looks fantastic and they allow her to have her cat with her.

I would tell others that it is definitely a top three choice for your family. The appearance doesn't appear to be a nursing home, it appears to be more of apartment living. The staff take care of the residents and it is great.

We chose HarborChase of Prince William Commons because they gave us a deal on the price and they provided my mom transportation to and from her dialysis procedures. My mom is in a private room here. The location of the facility is really easy to get to, very accessible for the area. I would recommend to others and already have.

We chose HarborChase of Price William because the person that I was dealing with was excellent and very helpful. Based on what I know I think the room sizes are on the smaller side. I do think the food could use improvement and I think they need to improve the timeliness of the cleanup in the rooms such as changing sheets and things like that. But overall, I would recommend.

It's hard to comment because I've not been allowed inside yet since we moved in. We've had some bad experiences at other communities, but not here. This is one of the few communities that say they offer a carb conscious diet and actually do. They put it in the care plan and everything. The food looks pretty good, and our loved one always cleans his plate. Each floor has its own dining room, and then there's a signature dining room on the main floor. Everything our loved one needs is right there on his floor. They're still offering a few activities even with Covid, and they're just now starting things back up again. Every Friday afternoon they bring in live music. The rooms are a bit tiny. We can fit a recliner and a bookshelf and that's it. But there's a small balcony off the room. Overall the value is great based on the extra care he's receiving. They provide transport to medical appointments, and then you meet your loved one there. They've had our loved one there on time every time. They even took him up and got him checked in when I was a few minutes late one time. The director has been really great at communication and following through, taking action taken when needed. She gave me her cell phone number and has been so reassuring after the experience we had before. She really fought for providing great care for our loved one. The staff overall is really great so far, and I'm looking forward to meeting them face to face.

All my ratings are based prior to the pandemic. The professional staff was good. The direct support staff wasn't very friendly and didn't seem to care that much. I believe they could be a little more engaging with the residents.

There is sometimes a language barrier between families and staff. The community has a lot of activities going on and available for the residents. They are very good during COVID. At first they were giving us daily updates on COVID and now it is once a week to keep us updated. I wish they had more sidewalks available for residents to walk on for exercise. They do have courtyards outside for the residents to sit outside and enjoy the community.

When we first came to visit Harbor Chase we really liked how friendly the staff and the residents were. The rooms were very nice on the assisted living side. They were very spacious and more than adequate, however on the memory care side they were smaller but still adequate. The food in the main dining room was very good, but on the memory care side it was pretty bad, sometimes it would be cold and bland.

I have never noticed the community not be clean and the staff is continuously cleaning. It feels very comfortable to visit because of this. The staff is usually friendly. The staff seems to go above and beyond with the care when it is needed.

HarborChase is NOT a retirement community. IT IS A FIVE-STAR LUXURY RESORT HOTEL THAT OFFERS ASSISTED LIVING AND MEMORY CARE. OMG! Words can't describe our experience. We stopped in off the street just to look the place over and make an appointment since we were passing by and [name removed] (the Director of Marketing and Sales) approached us and said why bother with an appointment, "let's tour right now if you have the time" (It was already four in the afternoon). My wife and I fell in love with the facility and [name removed] almost immediately, he was very knowledgeable and shared with us that his mother developed dementia in her later years and based on our shared experience, he really put us at ease and was able to share things with us that we didn't know (why doesn't anyone else tell us these things). He described Dementia as a "journey" for those afflicted AND their loved ones as well, and they concentrate a great deal on not only navigating the resident through the journey but navigating the family through the journey as well. They don't just have Memory Care but something they called "Memory Care Light." It's essentially Assisted Living that is geared toward people suffering from the early to moderate stages of Dementia. The resident (as long as they don't present a danger to themselves or is a wander risk) is free to come and go and in every way is treated as if they were in regular Assisted Living but they are given special consideration, activities and treatment to help them specifically deal with the onset of their dementia. One thing you will notice when you start touring communities is that some are a little too aggressive when it comes to steering residents to Memory Care. Obviously, NOT the case here. [Name removed] was also very honest with us and I appreciated it immensely. For instance, he told us that Dad (based on treatment, activities, sensory engagement etc - they even offer Speech therapy (SP) in addition to PT and OT) may initially get better but Dementia eventually takes us all, the condition always worsens and things will happen in the coming years that we did not even anticipate or imagine and that HarborChase will insure that we know what is coming... Again, he said it would be upsetting at times over the years but it's best to know beforehand. I could go on but I'll just add: FRILLS, FRILLS FRILLS... AMENITIES... AMENITIES... AMENITIES... it seems they had everything under the sun imaginable. I was ready to move in myself. It is pricey, 6K to move in and 6.5-8K a month in rent (admittedly, many places in the Metro Washington D.C. area are even pricier) but well worth it and a great deal for everything you get... more than we wanted to spend but are inclined to take the plunge anyway! Wish there was a six-star rating on this board.

Harborchase is a wonderful facility. The entertainment, quality of life, and food are all excellent! All if the staff I have met seem to be very compassionate and caring. 10/10 would recommend.

In the year that this place has been opened - there exist lack of consistent communication (Fire drills), food presentation is unappealing and often untasty- not farm to table concept as marketed, much of the nursing staff members are hard to understand the turn over rate is appalling high, activities were scheduled outdoor and in 90+ degree and no cared to cancel event - so resident went out and waited. outdoor groups come in to hold singing events - in the lobby area, where the reception desk is and one can't hear others (doesn't HC have other rooms for such events), Director is more focused on looks/appearance that does not care of residents well being or being truthful to them