HarborChase of Dr. Phillips, an ECC licensed Community

They had all the highest Care Certifications and at the time, it seemed like the right place. It was horrible. Management cares more about their pockets than the residents. They fired everyone who was caring and kept the worst staff and employees. Prepare yourself to be ignored by nursing and staff. The smell of pee in the memory care unit is unbearable. We complained so many times and nobody did anything about it. There is under staffing and because of it, very little oversight. The only good thing is the food. They have a good dining system, plenty of options, and it's tasty. I do not recommend it. They have a lot of work that needs to be done in order to be a proper home for your loved ones.

My ratings reflect that if you are fully independent, this is a great place. But if you are having an underlying and progressive issue, there was a tendency to look the other way. Communication from staff, never a word from them about issues that my loved one's friends there saw and mentioned to me.

HarborChase of Dr. Phillips is amazing - I cannot say enough good things about it. I am so grateful my sister is there. It has been an amazing place for her. The activities people especially have really made a difference in her life, because she loves art and music. They take care of her. They're always there to take her places and encourage her. The staff is extremely friendly and caring. The nurses are amazing. Other places that are just as expensive don't give you near what you get here.

They're understaffed. My biggest issue is that they don't get back to me. For the past three months, I've been trying to get a medication changed for my loved one. Even all the way up to the Vice President, they have not gotten back to me. They act like if you put a person in a memory care unit, you're not going to take them out, and then they take advantage of that. The nurse is rude and completely ignores my requests. She has ghosted me multiple times. They change staff consistently which makes it hard for the residents to receive consistent care. They have carpet in the main areas, and it smells like pee because people pee on it all the time. They clean it constantly, but the pee smell never leaves. I've talked to them about it, and they refuse to put in different flooring or replace the carpet. The cleaning of my loved one's room is inconsistent. I feel like they don't try hard enough to get him to shower or do activities . The only time either of those things happen is when I'm there and my husband helps me do it. The one good thing is the food. They serve a consistent three meals a day. Perhaps they could add in some snacks, because my loved one gets hungry outside of those meals. Things go missing, which I understand occurs in most homes. But when his glasses were lost, which is important, they didn't seem to care. I feel like they sell you this great place, but after you sign the contact and pay the money, they don't give a crap. During the time we've been there, they've also changed leadership. It has been an unfortunate experience. My loved one has improved with the routine of being there, but they could do a lot better. And my concerns and feedback have gone unaddressed. Imagine speaking to everyone in a company and having them ghost you. That speaks for itself. Communication is not their forte. With activities, I understand that it's hard to get memory care residents to participate, but they shouldn't just give up. If what they're doing isn't working, they should keep trying to find things the residents are able to do and excited to participate in.

we're really pleased with HarborChase. my husband seems to be adjusting well and likes the community. they offer a lot of amenities, I would recommend to friends and family. a good environment that doesn't smell like a stereotypical nursing home, very clean as well.

They're attentive, and there are lots of staff members available. They have different sections of people doing different functions - for instance, medical people , caretakers, activities people. And they all do an excellent job. They call to give me updates. I've eaten there many times, and the food is really good. I think it's a little pricey but still a good value.

The value for cost may be good, but in terms of care there needs to be major improvement. We pulled our loved one out within just a couple weeks of moving there because it was so bad.

Our loved one was only there for a shot time, but during that time the community was really well kept. The meals looked very tasty, and they had a good amount of activities for the residents to participate in. At times they did seem understaffed, but we know that was due to the pandemic so we do not fault them for that. Our loved one really did thrive there and did well there.

What really worked out for our family is even during the pandemic, the community did not have to many restrictions so we were still able to visit our loved one. We would recommend this community to others.

I would say to check the community out. Everyone was very helpful during move-in. They even have a moving in coordinator. They made sure my loved one called me after getting settled. The staff is very good to work with over the phone. The staff is responsive to questions over my oved one

It is a very nice community, but expensive. The food is fine. The staff are good to work with. There is woods around the community.

We had a great experience at Harbor Chase of Dr. Phillips. It was a beautiful facility, the food was amazing, and the atmosphere was great. Everyone was very helpful, caring, and nice. I would absolutely recommend. It was as good of an experience for us as it was for him.

This community a very nice place, very clean, the staff is very friendly, their communications are great, and they are very supportive. After my loved one passed someone from the staff came to the funeral and sent flowers to offer their condolence. on mothers day they had a mothers day parade so we could safely see our loved one. I would highly recommend this community

This community is expensive, but it is good. The room is perfect. I had to provide my own furniture. The food is fine.

Beautiful facility, every amenity you could need, excellent location. If you can afford it this is the place to go!