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Best of 2024 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 1-2% of senior care providers nationwide based on reviews from residents and families.

Brookdale Conway

5501 East Michigan Street, Orlando, FL 32822
9.3
Review Score
47 reviews

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Brookdale Conway community exterior
10 Photos
10 Photos available
2 Floor plans
2 Floor plans available
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street view of Brookdale Conway
EG - Family/friend
5.0
Review for Brookdale Conway

I would recommend when comparing to others yes. Overall good but they are slow to reduce the cost of extra service once mom didn't need it and like everyone else they are having a hard time filling certain positions. Overall very happy. Majority of staff are very dedicated.... Read more

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About the facility Brookdale Conway

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses.

Here, residents receive the services they need, when they need them most. To avoid surprise costs, trusted team members work with you to determine your specific needs. If you’re seeking assisted living services, such as assistance with mobility, medication management, bathing, or other personal tasks, you can find support here each and every day.

The residents at Brookdale Conway can also enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays.

Those in search of memory care can also look forward to a vibrant and supportive lifestyle. Through the signature...

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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Conway is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Conway

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Brookdale Conway

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Compare

Brookdale Conway5501 East Michigan Street, Orlando, FL 32822
Brookdale Dr. Phillips (MC)8015 Pin Oak Drive, Orlando, FL 32819
Brookdale Dr. Phillips8001 Pin Oak Drive, Orlando, FL 32819
Excellence Senior Living2250 S. Semoran Blvd., Orlando, FL 32822
9.3
Review Score
47 reviews
9.5
Review Score
15 reviews
8.9
Review Score
37 reviews
8.7
Review Score
34 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care

Amenities at Brookdale Conway

Community Details at Brookdale Conway

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


More on this community


Reviews
for Brookdale Conway

Write a Review
9.3
Review Score
47 reviews

Review Score

47 reviews
9.3

Out of 10


5 star

43%

4 star

30%

3 star

18%

2 star

11%

1 star

0%

A Place for Mom has scored Brookdale Conway with 9.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Conway has 47 reviews with an average "overall experience" of 3.9 out of 5.

How we score communities
Cleanliness

4.1

Friendliness

4.3

Meals & Dining

4.2

Care Services

3.9

Activities

4.1

Staff

4.5

Value for Cost

3.6

Overall Experience
20
14
8
5
0
Date Submitted
4
5
14
Reviewer
1
31
14
1
Care Received
14
33
1-20 of 47 reviews
Sort by

5.0
EG - Family/Friend
Assisted Living
December 26, 2023
Verified Review
Review for Brookdale Conway

I would recommend when comparing to others yes. Overall good but they are slow to reduce the cost of extra service once mom didn't need it and like everyone else they are having a hard time filling certain positions. Overall very happy. Majority of staff are very dedicated.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4


5.0
Anonymous - Family/Friend
Assisted Living
November 27, 2023
Verified Review
Recommended

My loved one is currently a resident at Brookdale Conway. The staff is great. They are very friendly and responsive to an evolving situation. The cleanliness, care services and food are very good. The value for cost is okay. Overall, I would recommend Brookdale Conway to others.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

3


4.0
Elliott - Family/Friend
Assisted Living
November 1, 2023
Verified Review
Recommended

My loved one is currently a resident at Brookdale Conway and everything has been very good for her at this facility so far. The staff and friendliness are great. The cleanliness, care services, meals and activities are good. I would suggest better communication on contract signing and when payment starts. That communication was not clear for us. Overall, I would recommend Brookdale Conway to others.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

4


4.0
Jack - Toured community
Memory Care
September 29, 2023
Verified Review
Tour of Brookdale

We took a tour of Brookdale Conway during our search for a Memory Care facility for our loved one. This facility was good! The cleanliness and friendliness were great. The atmosphere also seemed great. Our tour guide was very informative.


5.0
Anonymous - Toured community
Memory Care
August 1, 2023
Verified Review
Tour experience

Overall we had a good tour experience with Brookdale Conway. The reasons we did not choose this facility for our loved one was because 1.) they had 2 exterior doors that were broke. Also, we found that the floors and such were dirty.


5.0
Robert - Family/Friend
Memory Care
February 3, 2023
Verified Review
Brookdale Conway Review

The staff members are friendly and so far it has been good.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

4

Staff

5

Value for Cost

No data collected


3.0
Anonymous - Toured community
Assisted Living
January 20, 2023
Verified Review
Review for Brookdale Conway

It was an older place. The room that we saw was terrible. The director was fine, and they were friendly. They need to remodel.

Response from Brookdale Conway

January 23, 2023

Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.


5.0
Teresa H - Family/Friend
Assisted Living
January 13, 2023

Very fun! Needed more Christmas music

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Charles C - Family/Friend
Assisted Living
January 13, 2023
Wonderful

Everything was wonderful job well done

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Clara Nell E - Family/Friend
Assisted Living
January 12, 2023

Every day I visit my former neighbor. I am amazed at the loving care she is receiving. She has been here 1 year. The staff is very friendly to me and includes me in with the activities.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected


3.0
anonymous - Family/Friend
Assisted Living
November 3, 2022
Verified Review
Pretty good place. Didn't meet our requirements.

The place seemed fine to me in my dealings with everybody there. Everything was under control. But it didn't quite fit my loved one's needs as expected - she required extra care that cost us quite a bit extra. They only had four aides on staff at night, and there are a lot of people living there in various physical conditions. I spoke with some of the other residents, and they seemed to be doing okay there. It just didn't quite fit our needs.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

2

Value for Cost

2


4.0
Anonymous - Resident/client
Assisted Living
August 2, 2022
Verified Review

They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.


4.0
H E - Family/Friend
Assisted Living
August 1, 2022
Verified Review
The Community Was a Lot of Help and Support

I would recommend the community. The staff are great and they care about the residents. My loved one was here for a short amount of time before passing.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected


4.5
Anonymous - Family/Friend
Assisted Living
July 8, 2022
Verified Review
Peace of Mind

I would recommend the community to others for their loved ones. I also recommend you continue to show up and visit your loved one to make sure things are being done as they should be. The staff communication is good with the family. There are three meals a day served and the resident's do have choices to choose from.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4.5

Activities

No data collected

Staff

5

Value for Cost

4.5


4.0
anonymous - Family/Friend
Memory Care
January 12, 2022
Verified Review
Nice place. Watch the price.

Be wary of price increases. Really the only issue I have is they always seem to want to bump up the price. You come in at once price, and about every other month, they have a reason why it has to go up. Otherwise the staff and the care that they're providing has been good.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

4

Staff

4

Value for Cost

3


4.0
anonymous - Family/Friend
Memory Care
October 12, 2021
Verified Review
This is the way it is

We chose Brookdale mainly due to the convenient location to us so I could get there quickly if need be. I think they need to check on the residents more often. The personnel in the halls are very loud and that is not respectful to the residents. We have some communication issues with the administrative staff as well and getting things passed on. In the shared rooms, the residents are allowed to have pets, but I think if residents have pets they should have their own private rooms. I do think that they need a camera installed that way when residents wander and things get stolen, they would be able to figure out who it was and what happened. On the weekends, they have limited medical techs on the floors and only 1 nurse, they have 20 residents. I would still recommend them, I just think some changes need to be made.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

3

Value for Cost

3


3.0
anonymous - Toured community
Memory Care
September 28, 2021
Verified Review
Our Tour Experience

Brookdale Conway's reputation preceded them. I had not heard good things about them and felt the same as what I had heard after touring there.

Response from Brookdale Conway

October 1, 2021

We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team for review.


5.0
anonymous - Toured community
Assisted Living
September 16, 2021
Verified Review
Tour of Brookdale

Brookdale is a nice place and all of the staff were friendly and helpful during our tour. It was a little older of a place compared to others that we looked at.


3.5
anonymous - Family/Friend
Memory Care
July 1, 2021
Verified Review
My review of Brookdale Conway (Brookdale)

Our loved one really likes it there, and she does call it her home, but we are having a few issues with the staff. We aren't sure if they are understaffed, but they have not been putting our loved ones brace on at all, or the ointment that is needed for her leg. We are also have trouble with them sending our loved one prescription to a different place then what was request.


5.0
J W F - Family/Friend
Assisted Living
June 2, 2021
Verified Review
Caring Place, Very Clean, Very Friendly

Brookdale Conway is a great place and you should check into it. The staff cares about the residents and this stands out to me. The food is enjoyed by our loved one. The pricing can be confusing and billing seems off. We received a bill that was higher and we are still waiting on an explanation.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4


Viewing 1-20 out of 47 reviews

Neighborhood around Brookdale Conway

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Conway

Brookdale Conway offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Conway 9.3 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (407) 277-7225 to reach a resident at Brookdale Conway.

To reach a resident at Brookdale Conway call: (407) 277-7225



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.