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Brookdale Conway

5501 East Michigan Street, Orlando, FL 32822

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Brookdale Conway community exterior
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street view of Brookdale Conway
Anonymous - Resident/client
4.0

They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.... Read more

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About the facility Brookdale Conway

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses.

Here, residents receive the services they need, when they need them most. To avoid surprise costs, trusted team members work with you to determine your specific needs. If you’re seeking assisted living services, such as assistance with mobility, medication management, bathing, or other personal tasks, you can find support here each and every day.

Those in search of memory care can also look forward to a vibrant and supportive lifestyle. Through the signature Clare Bridge program, residents receive gentle guidance and can participate in rewarding activities each day. Regardless of your unique care needs, residents and families can breathe a sigh of relief knowing that staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Additional on-site security features include a 24-hour security system, monitored entrances and exits, and keypad entries. While staff assists with transportation, meal preparation, home maintenance, and housekeeping,...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Conway is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Conway

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Conway

Community Details at Brookdale Conway

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews

for Brookdale Conway
3.8(37 reviews)
Write a Review

Cleanliness

4.0

Friendliness

4.1

Meals & Dining

3.8

Care Services

3.7

Activities

4.0

Staff

4.0

Value for Cost

3.5

Overall Experience
13
12
7
5
0
Date Submitted
4
5
12
Reviewer
1
24
11
1
Care Received
7
0
1-20 of 37 reviews
Sort by

3.0
anonymous - Loved one of resident/client
Assisted Living
November 3, 2022
Verified Review
Pretty good place. Didn't meet our requirements.

The place seemed fine to me in my dealings with everybody there. Everything was under control. But it didn't quite fit my loved one's needs as expected - she required extra care that cost us quite a bit extra. They only had four aides on staff at night, and there are a lot of people living there in various physical conditions. I spoke with some of the other residents, and they seemed to be doing okay there. It just didn't quite fit our needs.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

2

Value for Cost

2


4.0
Anonymous - Resident/client
Assisted Living
August 2, 2022
Verified Review

They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.


4.0
H E - Loved one of resident/client
Assisted Living
August 1, 2022
Verified Review
The Community Was a Lot of Help and Support

I would recommend the community. The staff are great and they care about the residents. My loved one was here for a short amount of time before passing.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected


4.5
Anonymous - Loved one of resident/client
Assisted Living
July 8, 2022
Verified Review
Peace of Mind

I would recommend the community to others for their loved ones. I also recommend you continue to show up and visit your loved one to make sure things are being done as they should be. The staff communication is good with the family. There are three meals a day served and the resident's do have choices to choose from.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4.5

Activities

No data collected

Staff

5

Value for Cost

4.5


4.0
anonymous - Loved one of resident/client
Memory Care
January 12, 2022
Verified Review
Nice place. Watch the price.

Be wary of price increases. Really the only issue I have is they always seem to want to bump up the price. You come in at once price, and about every other month, they have a reason why it has to go up. Otherwise the staff and the care that they're providing has been good.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

4

Staff

4

Value for Cost

3


4.0
anonymous - Loved one of resident/client
Memory Care
October 12, 2021
Verified Review
This is the way it is

We chose Brookdale mainly due to the convenient location to us so I could get there quickly if need be. I think they need to check on the residents more often. The personnel in the halls are very loud and that is not respectful to the residents. We have some communication issues with the administrative staff as well and getting things passed on. In the shared rooms, the residents are allowed to have pets, but I think if residents have pets they should have their own private rooms. I do think that they need a camera installed that way when residents wander and things get stolen, they would be able to figure out who it was and what happened. On the weekends, they have limited medical techs on the floors and only 1 nurse, they have 20 residents. I would still recommend them, I just think some changes need to be made.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

3

Value for Cost

3


3.0
anonymous - Toured community
Memory Care
September 28, 2021
Verified Review
Our Tour Experience

Brookdale Conway's reputation preceded them. I had not heard good things about them and felt the same as what I had heard after touring there.

Response from Brookdale Conway

October 1, 2021

We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team for review.


5.0
anonymous - Toured community
Assisted Living
September 16, 2021
Verified Review
Tour of Brookdale

Brookdale is a nice place and all of the staff were friendly and helpful during our tour. It was a little older of a place compared to others that we looked at.


3.5
anonymous - Loved one of resident/client
Memory Care
July 1, 2021
Verified Review
My review of Brookdale Conway (Brookdale)

Our loved one really likes it there, and she does call it her home, but we are having a few issues with the staff. We aren't sure if they are understaffed, but they have not been putting our loved ones brace on at all, or the ointment that is needed for her leg. We are also have trouble with them sending our loved one prescription to a different place then what was request.


5.0
J W F - Loved one of resident/client
Assisted Living
June 2, 2021
Verified Review
Caring Place, Very Clean, Very Friendly

Brookdale Conway is a great place and you should check into it. The staff cares about the residents and this stands out to me. The food is enjoyed by our loved one. The pricing can be confusing and billing seems off. We received a bill that was higher and we are still waiting on an explanation.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Assisted Living
March 12, 2021
Verified Review
Our experience with Brookdale so far

We chose Brookdale Conway because the proximity from where we live, the al acart nature of some of the daily living add ons so it was not a one size fits all facility. The room sizes here are decent for what she needs. The only negative feedback would be the communication, with covid issues they have been proactive as far as communication to family. The only issue we have had is the lack of walking people through getting fully integrated into the community, we could not figure out who to contact for certain things. I would recommend them to others who are looking.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

3.5

Activities

No data collected

Staff

No data collected

Value for Cost

4


5.0
Ruth Hilbert - Loved one of resident/client
Memory Care
December 16, 2020
Verified Review
Awesome!

They have quite a bit of activities for the residents, like exercise classes, sing a longs, and arts and crafts which our loved one enjoys. Overall we are pleased with them, and he is pleased with his room. We would recommend this community to others.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.0
Dede - Loved one of resident/client
Memory Care
October 22, 2020
research your facilitys

For the amount of money you pay they do not have the quality of care or activities that should be provided look around there are better places around the same price....

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
anonymous - Loved one of resident/client
Memory Care
August 26, 2020
Verified Review
Brookdale memory care experience

The nursing administrator was not friendly at all, but the rest of the staff was. They did bake cookies, and they have an outdoor garden area where they get to go outside everyday. My dad is in memory care so it is harder to do activities. If you are a resident living in the front part of the facility the food was great. But if you lived on the memory care side there wasn't much of a variety. The rooms they had were spacious, but dated.

Cleanliness

4

Friendliness

3

Care Services

4

Activities

4

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Memory Care
January 8, 2018
Verified Review
Everyone Is Treated With Dignity

Brookdale Conway has been wonderful. The community is clean, and the staff is always polite, and attentive. They take time to get to know who everyone is, and I'm certainly very impressed by the way they treat all the residents there. Everyone is treated with dignity, which is excellent. The administrative staff have also been great. They are so helpful and easy to work with. I love that the community is in such a convenient location. It is about a mile away from me, so it is so easy to visit often. I would absolutely recommend Brookdale Conway to other families.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
December 22, 2017

The sales person was new and could not provided very much information. I have followed up with an e-mail of questions. This place does not require the person to assist in transferring, so that was a big plus. The pricing is a la cart, which I'm not too happy about. It was clean with wide hallways and nice sized rooms. It reminded me more of a rehab center which is not a bad thing. The ratio of caregivers to patients is 1/4 which is really excellent.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
anonymous - Toured community
Memory Care
December 19, 2017

Director of sales was not available, we toured the Facility with [Removed] who is in charge of the kitchen and meal preparation. Had additional questions that he could not answer. [Removed] was very friendly and did a good job showing us around.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


5.0
anonymous - Toured community
Memory Care
November 8, 2017

I met with John the adviser and got some information on prices and services. I didn't take a tour. I have some more to think about.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
September 25, 2017
Verified Review
Good care for a friend

The care at this is very good. We like knowing that she is happy and does the variety of meals. The staff is caring and attentive to her needs. The community is clean and maintained. We like knowing that she is in a good environment with good care. We would recommend this community to other families

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.5
anonymous - Toured community
Memory Care
September 15, 2017
Verified Review
Tour well done

This is a very nice assisted living community and the staff did a very good job during my tour here, they showed me all around and answered my question. I just felt that it was not the right fit for myself but worth a tour to see for yourself.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


Viewing 1-20 out of 37 reviews

Neighborhood around Brookdale Conway

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Conway

Brookdale Conway offers Studio, 1 Bedroom and Semi-Private. Learn more.

Brookdale Conway has received an average review rating of 3.8 based on 37 reviews. See all reviews.

Call (407) 277-7225 to reach a resident at Brookdale Conway.

To reach a resident at Brookdale Conway call: (407) 277-7225



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.