Grand Villa of Delray West

There is much room for improvement with the meals and dining service, the servers can be rude. The apartments are nice but the kitchen appliances need updating.

Very friendly staff. Attentive

Each time I travel here from Los Angeles to visit with my Sister, the Staff is very helpful and take the time to speak with me. Clean and professional.

Feels like home is what it truly means. Love this place

All staff is amazing and super personable and helpful. The facility is very clean and beautiful. They always have activities for the residents and take great care of everyone here.

Staff is amazing and extremely helpful

The care and attention my father is getting is a big relief for my family from the Director to the aides everyone is great

This is loving caring community

The facility is great, always a welcoming environment. They take great care of the residents.

Clean, always upgrading, nice employees

The memory unit is amazing, they are absolutely wonderful. The workers there are such kind, generous and hard working employees we would absolutely recommend this community to others

My mom is at Grand Villa West Delray and no matter what is going on at the reception desk, [name removed] is always there with a welcoming warm hello. She’s very helpful and knowledgeable and an asset to GVW!

This community is better than other communities we looked at. The entrance staff was very caring and helpful. The front desk staff are very helpful as well. The staff who respond to the call buttons can be rude to my loved one and not responding in a timely manner either. We took this to administration to work on and it took several weeks to get this resolved for my loved one.

I had an amazing experience. The representative [name removed] goes above and beyond the meaning of exceptional customer service. She is works with grace, empathy, professionalism, and a true understanding people's needs. She is an amazing asset to the company.

The staff is amazing. They are so loving. I feel my mom is always safe. She loves it there. So do I. In my opinion, the executive director is crucial in making an assisted living facility work. [Name removed] is an amazing executive director. She is always present, always pleasant & always professional. [Name removed] is the head nurse and she is the best. Always on top of things making sure mom gets quality medical care. Plus she keeps the families informed. We are lucky to have mom at grand Villa.

The big problem is the café. My mother seems to complain about that consistently. And I find the feedback I get from her is that the kitchen staff isn't as friendly as they could be to elderly people. She wishes they were kinder. But the general staff have been very friendly with me. They respond quickly to my questions and make sure things get done. They try very hard with the activities. But the real black hole is the café. My mother is very unhappy with the food.

Grand Villa West (GVW) is a wonderful place. About 5 years ago dad’s dementia was too difficult to handle. alone Luckily we choose GVW’s Memory Care. Dad passed 3 years ago, but we still have fond memories of his stay. Dad participated in almost every activity & liked singing the best. One of dad’s caregivers was [name removed]. She is a delight and still tells me how much she loved dad. I still can vision her hugging and kissing dad (pre-covid) on many occasions. Mom moved to the assisted living side of GVW when she had a hip injury. Mom is an introvert and was a recent widower. The staff at GVW encouraged mom to meet people and soon mom had card games, lunch buddies & friends to gossip with. My in laws moved to the independent section of GVW. & took advantage of the many social activities offered. Even though my father in law passed, my mother in law appreciates all of the loving support she received from every staff member to ease her transition. GVW has been such an amazing place.

I just moved in at the very beginning of the pandemic which was very hard. I appreciate how fast we were able to get the vaccines and it was a very organized process. In a time where things are unsure it gives you good peace of mind.

Just moved my father in law in and it was a Effortless experience both releasing girls and everyone else that we met were absolutely the best very kind and knowledgeable

Coming in, they welcoming they gave was pretty good. I would say that the bathrooms are too small, which is a problem for someone with a wheelchair or walker. I feel the dining room staff needs to be trained better. But I think you can make a good life here. My husband and I have acclimated to it. They've been very accommodating to us and to me personally, and we are each in different care levels. They also have a pool, which I use, and that's been very good for me. You have to strike a balance I imagine at every place you might go. But our apartment is very nice, a 2-bedroom 2-bath. It's in a very convenient location, and we're happy in it except for the bathrooms.