Brookdale River Road

I would rate a 5. Did not participate in activities as she was nearing the end of her life. A Place for Mom, Brookdale, and Serenity Hospice all get my highest rating and recommendation. Moving mom to Salem allowed me to spend more time with her at the end instead of her being two hours away in Roseburg. Thank you all so very much.

My family and I are so happy with my care here at Brookdale River Road. We wouldn't even consider any other place.

Everyone at Brookdale River Road, including residents, is friendly. The employees are great and are very helpful and will bend over backwards to help. They have actually called to help and we were able to come up with a solution.

The everyday staff were excellent and very compassionate. The management staff I did have some issues with in the beginning. We had issues with the kitchen every day. My mom could only eat certain meals and they would bring her whatever was leftover in the kitchen and something totally different than what was ordered. Our family stayed with her 24 hours a day to make sure she was getting the care and medications that she needed. It was very frustrating. They have tons of activities provided, I wish she would have been able to partake. I think it would be a great place if you are able to take part in all that they have to offer. Just make sure to advocate for your loved ones.

They are nice and caring about the residents. I would recommend that others check Brookdale River Road out.

Our family had an in person tour and right away we were just not impressed with the tour experience or community and immediately ruled it out for our loved one

I have a loved one at River Road. This community stands out from the other communities I have seen over the years. Excellent care, fun and engaging activities, and the staff truly care about the residents. I am thoroughly impressed by Brookdale River Road and would recommend them to everyone.

Staff are caring and do their best to help when needed. RA's are helpful front desk is great, always willing to help when needed. {name removed} is wonderful she's very patient and goes above and beyond.

Likes having programs, games to do together. Like the entertainment person.

Likes the community and residents. Loves the activities and {name removed} is fantastic. Great place to live.

Our activity leader is exceptional, has kept us entertained and busy through the pandemic. She's amazing so caring treats everyone with love and respect. Has the patience and understanding {name removed} I chose here and love the area.

Likes the other other residents have made good friends. Lobe doing activities and going anywhere on the bus. [name removed]has done a great job is a good driver.

Loves living here. People treat me great and everyone is so nice. I have a beautiful room, it's perfect for me.

Before living here I would come to the BBQ'S and events. I would volunteer and loved it. So I moved in, have a place to garden which brings joy to my life.

Very nice and helpful people, especially [name removed].

We just moved in my grandmother and she is really difficult. [Name removed] and her staff have been incredible. The lady that cleaned up after her did it with a smile and the maintenance man was amazing and got her all hooked up. She is all tucked in and very happy! Thank you!!

Very nice and helpful people, especially [name removed].

We had a virtual tour at Brookdale River Road. The rooms were so small and tiny. They had huge hallways though, and an elevator. And the people who led the tour were friendly.

We were able to go on a little tour before COVID, but once we moved out loved one in we were not able to go back and visit. The staff members we saw seemed to be friendly. Our loved one fell once and had to be taken to the hospital, and it was hard for us to get a hold of management to get an update. We would call and they would not get back to us at times.

My parents are ones who don't like to ask for help, but if they push the button someone will come and help them. They are in the assisted living part of this community. They have a little studio apartment it stays nice and clean. And housekeeping does a good job at keeping the whole place clean. They will go down to the central dining they like the food OK. But doesn't like how long it takes to get the food and it's not always hot. The caregivers seem good. I would recommend this place.