Emerald Oaks Retirement Resort Community

Pricing at Emerald Oaks Retirement Resort Community

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40 Reviews

• (22)

  A Place For Mom

• (18)

  SeniorAdvisor.com

In the midst of a global pandemic, the facility will not have residents wear a mask when in common spaces, despite advice from the CDC and direction from the Governor. The straw man argument that the "entire facility" is their home is jeopardizing the lives of hundreds of people in a high-risk population. Humanity aside, it endangers the profits and reputation of the facility and the company that owns it. They don't seem to care about either. Requiring masks when in the public spaces is the most caring, compassionate, and sensible thing a place could do. They are neglecting to do the bare minimum and it's shameful.

My parents moved to Emerald Oaks just a little over a week ago. I cannot possibly say enough in this review to give credit to this amazing place. When the word “resort” is used, it is not an exaggeration. Emerald Oaks is beautiful and perfectly maintained. The staff is extraordinary. [Name removed] was so welcoming and helpful, [names removed] are obviously a great choice for resident managers. Everything was done to ensure that my parents were making a good decision. I have not encountered a single staff member who has been less than helpful. As I have opportunity to meet the residents, they are obviously happy to be there. That speaks highly of this wonderful place. The meals are exceptional and there are many activities. There is even an actual movie theater!!! My parents are very happy to have found Emerald Oaks, and that is the best endorsement of all. [Name removed]

Emerald Oaks Retirement Community (Senior Living) used misleading marketing techniques to promote 24/7 onsite doctor/ nurse medical team services. In fact their website states: "...We always have a doctor on call to handle adjustments in medication, continued consultation, and urgent medical needs when they arise." Emerald Oaks promoted these services as essential for them and the medical team to process the application for Long-term Health Care on our behalf. When in fact, Emerald Oaks is "NOT" a licensed Long-Term Care Facility. First alert... When I had a little trouble getting out of the car and asked for some help the front desk concierge told us to "Call EMS (911)!" When asked; "can you get someone from the medical team? The response was; "the medical team does not work on the weekend." Not long thereafter, I was subjected to the lack of medical assistance again, for a COPD breathing treatment and they called 911! An ambulance paramedic gave a breathing treatment - returning breathing to normal - but took me to Baptist Hospital where I was admitted without any records as a 'new patient' with 'new doctors.' Beware, this can happen to the best of us. I am a retired Professor and Physician, MD, DRPH, MPH. When it comes to trust in health care providers, reliability and proficiency are vital. As you will see elderly health care comes at a high price. Published Elderly Patient Medical Studies have resulted in new standard protocols to avoid unnecessary expose of elderly patients to hospitalization, repeated assessments, or changes to medications, needless testing procedures and exposure to hospital contagions. A team of 'Unfamiliar New Cardiologist' gave their 'New Patient (Me) a 'Beta Blocker', whose heart rate went down to 30 and stopped! After reviving me two cardiologist informed their new patient of repeated heart-stopping caused by the Beta Blocker and recommended surgery to insert a "pacemaker!" While heart-stopping episodes continued on a daily basis, Tramadol, an opioid which contains codeine and morphine; resulted in a near medically induced comatose state, the inability to speak, to concentrate, confusion, unusual weakness, plus loss of control of bodily functions. Codeine and morphine are listed as drug allergies on patients' medical records for nearly 30 years. In summary, 1. Patient remained in speech therapy for about 6 weeks, even after hospital discharge. 2. Patient's right arm and hand became dysfunctional, inflamed, burgundy in color, edematous with severe pain due to prolonged IV insertion. The damage appears permanent and disabling. 3. Patient's bed sores were painful and perplexing throughout hospital stay. 4. Patient developed pneumonia the last week of extended 30 day hospital exposure. Emerald Oaks and the medical team failed to provide 24/7 service as originally promoted and promised. As for 3 meals per day... I missed them too. Additionally Emerald Oaks kept our deposit. Emerald Oaks management and the Regional Director of the Medical Team readily admitted to the use of 911 Public EMS as essential for their risk mitigation strategy to avoid liability. Further stating it is a common practice throughout the industry. Emerald Oaks Staff uses the Medical Team to promote Emerald Oaks Long-term Health Care Services; when it is in fact "NOT a licensed Long-Term Facility, providing 24/ 7 Doctor and Registered Nursing Services?" At the very least, it also appears to be an exploitation of San Antonio's public Emergency Medical Services (EMS) by corporate health care providers and its improper abuse of taxpayer's public funds to avoid responsibility.