Dimensions Living Prospect Heights

It really provided my sister full service, all aspects from medical, spiritual, social, psychiatric which provided for the person as a whole. Nothing was missing. If she could afford it she would have stayed permanently. Unfortunately her money was stolen 2 times within 1 week upon move in. I myself counted her wallet she had $140 1st theft was $100. Sad.

We picked this community because, It was a combination of the price, persoanlity of the staff and the room. A Place for Mom was a lifesaver. Sales manager was amazing/responsive; accessible. Staff is compassionate; open communication. Opportunity: at times communication breakdown between departments; ongoing follow up is important to manage needs of loved one. However, Executive Director followed up, listened to my concerns.

My mother is here and she likes it very much. The care is good nurses are nice food is decent but the lovely [name removed] who was the administrator or executive director has left and been replaced by this woman named [name removed]. I am told she is only temporary but what I and my mother have seen we do not like. This woman is very dismissive to staff and residents not to mention family members. I tried to speak to her on several occasions but she was in a hurry and could not be bothered. She is not like the other management staff we have been accustomed to..I thought it was because she was not feeling well because she was expecting a child..but then I was informed that she is not with child, that is her figure. I do not know what they were thinking when they hired her and put her in [name removed] place but she is not like the other staff…she does not return calls, she does not make eye contact, she never has time for concerned family members and she is rude. Please bring back [name removed]!

We chose Dimensions Living because I had talked to the marketing director previously when I was looking for some place for my dad and I really liked her. I liked that the facility is all on one floor and it is not too big so the care is more individualized. The whole staff has been great, they are always friendly and helpful. I would recommend them to others looking.

We chose Dimensions Living because of the cost as well as it was the closest to his home, so he was familiar with the area it was in. The staff members have been very good with communication, they give us weekly updates and are very quick with responding to emails and phone calls. I would highly recommend to others looking.

Covid really made getting to experience this community really difficult, but the value was very cost effective. They were lower than all the other surrounding places we had looked at.

Mom couldn't have picked a better place for her long term care. The staff is very friendly and are taking great care of Mom. The staff is very cautious with viruses. Not only with COVID, but 2 years ago the residents had to be quarantined for a stomach virus. Mom has never gotten sick.

My mother moved into Brookdale Prospect Heights in the Fall of 2015. It was a very difficult transition for her to go from living independently to group living. The director and the staff of Brookdale worked tirelessly and diligently to help her through the adjustment. I would say it took her a full 2 years to finally acclimate to the new environment (she was 94 years old when she arrived). Once the adjustment was made she joined a few activities and a new woman emerged, smiling and content with her new surroundings. Now with the pandemic going on, I was once again concerned, but I can see the staff are doing everything in their power to keep all the residents and staff healthy and safe. I highly recommend Brookdale Prospect Heights for your loved one!

Kind, compassionate, and competent memory care for my 95-year old mom. The staff is responsive to both my mom’s needs and the family’s. They have even set up FaceTime and window visits for us during this pandemic time. Moving my mom was one of the hardest decisions, but after seeing how well she is cared for I know we made the right decision!

Looks great, asked for more details. Longer distance away. Like that its smaller.

I was very impressed with the facility and staff. I arrived a bit early for the tour time but was pleasantly welcomed, invited to wait a few minutes. In the meantime, the staff had sweet interactions with the residents. I was given all pertinent info, toured the facility and found it to be clean, offering great amenities and residents were smiling and engaged.

They were very kind, thoughtful, hospitable, and caring to us. I really like that they have a smaller community of residents and all the units are on one floor. Everything is so clean and up to date. I feel confident they will take good care of my mom.

Residents weren’t changed on a daily basis, many weren’t treated well, or thrown in bed when cnas wouldn’t want to help. I was Very disappointed.

There are some good caregivers and some were better than others. They engage him to join the daily activities. Housekeeping kept everything clean. The food wasn't very good and had no variety and the portion of the food was microscopic. There were 5 choices daily and 3 were always the same. The therapy was really good.

The community is good we are happy with the level of care my parents are getting so far. Mom is not happy with being placed there but it is better for her. The offer activities suited for the memory care unit such as exercises. The food seems ok I have not eaten there as of yet but I plan too. The staff is very friendly and helpful. The community is clean and well kept. I would recommend the community.

It's been an adjustment but mom is doing well. She is starting to participate in activities and meeting new people. The staff is friendly and kind and makes us feel welcome when we are there. The food appears to be the good mom hasn't complained about it. The owners seem to take care of the inside and out when ever I am there the place smells good and is always clean.

We toured this community for my mom's care. The staff was able to answer the questions that we had. The community was clean and was pleased with the variety of meals and the activities that were offered. We would recommend that other families tour this community for the care of a family member

On my tour I got feedback and the pricing was too much for me and I had to consider the far distance from me. It looked like a clean community and they staff were providing care that was needed for the people.