Colonial Oaks Senior Living at Tulsa

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34 Reviews

• (16)

  A Place For Mom

• (18)

  SeniorAdvisor.com

My mother was here for just over 3 years. The first 18 months was mostly good. The staff was consistent and when you had an issue it would be addressed. But the last 18 months the turn over among ALL the staff was constant. There have been 3 directors, 4 nurses, 3-4 activity directors and all the CNA's have changed and often. They went months without a nurse at all. The latest director has been the worst director so far. We attempted to get help from corporate many times to no avail. The care was so bad we decided to put in the 30 notice and move mom to a different facility. Prior to the 30 days being up, she had a bed sore so bad we took her to the hospital where she stayed 3 days. She was in such bad shape, we did not feel we could take her back to Autumn Leaves. She passed away 7 days later. Per the contract, since she passed, we should be reimbursed for 2 days of care. But they refuse to reimburse us now. After 39 months they want to refuse 2 days.

This place is terrible. We hoped this place would be wonderful for our mom, but we were horrified with the care. We moved her out after barely two weeks because her safety was at risk. The staff was caught in multiple lies about bruises and falls that occurred. The food was not edible. Staff did not care whether residents ate their food (no butter knives are provided, so residents can’t cut their food.) We witnessed residents inappropriately groping other residents. The layout is a maze and residents get confused. We saw many residents fall and we had to inform staff even though they are supposed to be watching cameras. We were guaranteed a refund due to the horrendous care & it’s been impossible to actually receive it. We continue to get the runaround. Do not put a loved one here! There are much better communities in Tulsa for a better cost.

Mother was well cared for while she was at Autumn Leaves of Tulsa. She was treated with respect and dignity by everyone there. She shared a room but each lady had their own space so she did not feel like she had to give up her privacy. She was encouraged to participate in the many activities that were provided each week. The facility was always clean and never smelled like some facilities do. My brother lives in Tulsa so he and his family visited often. I live out of state and I called usually daily to speak to her. When Mother passed away the staff members were considerate and supportive of us.