Clearwater at South Bay

It's a very homey place. Give them some time for the staff to get to know your loved one. It takes some time to get into the groove of things. Overall it has been a good experience. They are understaffed. My loved one has a fantastic bedroom.

Our loved one has only been there for a couple months now and is still adjusting, but so far we have been pleased with the facility. The staff members are nice and usually they are quick to respond, but there are always room for improvements.

Very expensive, everything is an add-on. However, it's pretty perfect for what we need.

It's very expensive, and we've already had a rate increase since we moved in. So that's something to keep in mind, to expect 2-3% increases every year. And then when you try to call billing, they don't get back to you (and online billing is atrocious). But honestly, that's my only issue - billing and cost. It is expensive, but I think that's just senior care. It's all a bit overpriced. That being said, the staff is phenomenal. They have been absolutely top class. I've had to travel a lot between states to come visit, and they help make arrangements for my visits, and they'll drop things off for my loved one. I absolutely love them. The activities director has been phenomenal as well, letting me know what 's going on, sending me pictures. She's been an absolute goddess. Maneuvering around in Covid like she has to make sure the residents are still being stimulated has been very much appreciated.

They were poorly run operation. My loved one fell several times here even with staff not witnessing them. This was a short stay. We couldn't get out of here fast enough.

This is a lovely facility and perfect for anyone struggling with memory issues. The staff was kind and knowledgable. It wasn't the right fir for us, but still terrific.

Large, clean facility. Good for residents who are mobile.

I would like to schedule another tour for the month of August. We have visited before, but my mother doesn't remember much about it. She does remember that she liked it. August 30th at 11am-We had another tour. [Removed] likes it though she stated she prefers to stay where she is, Harbor Terrace. I think Welbrook is great, due to the layered memory care approach., the facility, the reputation, the location. I would still consider Welbrook at the top of my list when [Removed] can no longer stay at Harbor Terrace. [Removed] and I had lunch at Welbrook today. She likes Welbrook, She would rather stay at Harbor Terrace now. When the time is right, and I am not sure when that will be, she will move to Welbrook after Harbor Terrace

I would definitely recommend this community if they could afford it tends to be on the expensive side. However, the price is well worth it for my mom though I have seen her improve by at least 50 percent since she moved her. Mom had wanted a private room which is hard to come by and they had availability of a private room which was wonderful since it was a must have on our wish list. She is making friends that are of the same culture as her she is being more social. She is happy and enjoying the food. The staff is wonderful very friendly and helpful. Outside and inside are clean and well kept.

Everything is going just fine! The facility is clean and we really like the staff. The meals are also great for my loved one, and there are plenty of activities to choose from We have no complaints so far!

I liked this bright community for care. Very clean and nice. This location was to far for me to get to my mom. The staff was nice. They had a nice menu. It felt like a resort that was large. They had nice activites available. The staff were nice and caring. It found it to be smaller but very nice. My mom would of like this community and we would recommend others to come for a tour for care and a good value.

My wife and I have recently placed her mother in Welbrook's Memory Care building. This is our first experience placing a loved one in any such facility. Needless to say, first the search and then the admission process has been both time consuming and emotional. Mom has only been resident at Welbrook for one week, but already we're convinced we selected the right home for her. From our first tour of the facility through the entire assessment process, Welbrook personnel took care to answer all our questions and guide us through the admission. These past few weeks, looking in on Mom, we're already so impressed with the level of care and attention paid by the building's staff. Every resident's situation is different of course, and the staff has paid particular attention to Mom's individual needs. We're off to a great start at Welbrook!

The staff was very professional and helpful. It's relatively new and it shows. It's not cheap but it seems to be priced competitively. Mom has decided to have in-home care.

I had a good tour of this community. Everything went well, and this is a nice community. From what I saw everything appeared to be well maintained. The staff I met was friendly and nice. They answered my questions and were informative as well. It was good experience, and they treated us well.

My loved one absolutely loves the food she thinks it is outstanding. The staff is also very loving and makes sure my mothers needs are being satisfied. The quality of the building is beautiful, everything runs smoothly like clockwork. I would defiantly recommend this place.

this place is great clean, great staff, good food, my grandmother is very happy there. they are taking great care of her and she is making lots of friends. she is also a lot closer so we can visit her more.

The staff was very patient and welcoming with my father . The staff take care to keep clients engaged and active as much as possible. Welbrook has a full activities schedule including walks and a variety of games. On weekends Welbrook brings in singers and musicians to perform for the clients. On Sunday afternoons there is also a sightseeing drive in one of the facility's vans. The food is good and there is always plenty of it. The facility is brand new and has been kept very clean . The staff do a deep cleaning of rooms once a week. Overall we are happy with the care my father is receiving, and he appears to be enjoying Welbrook more as he gets accustomed to it.

Understaffed, to the point of negligent, and overpriced