Clayton Oaks Living

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Clayton Oaks Living is a very good facility, and the care services are great. From what we have seen the meals and dining services look good we have not seen otherwise. We also think the value for cost is fair.

They have been good, but it's hard to judge fairly because of the pandemic. The staff was very helpful in handling all of the pre-paperwork and getting my loved one moved in. This was during the pandemic, so they had to do more than normal. I think they have had a decent amount of activities with the pandemic going on. They're having some inside activities, like bingo, arts and crafts, there's an exercise class, and movie night in their theater. But they've not been going anywhere, which was a big reason we decided on senior living. Although just today they made a trip to Target. And I think they just started Happy Hours back up for the residents. I believe that family members used to be invited to those once a month, pre-pandemic. So things are starting to get better. The staff have been very polite, and super friendly. They all appear to like their jobs.

While COVID was not present, she had a good experience here, but once that hit it all went downhill. My mom got COVID while she was here, they assured me that she did not get it inside the facility, but she had not been out even for doctors visits, so she had to have gotten it there. After mom went to the hospital the second time, we were getting ready to take her to rehab and I discovered she had no glasses, no hearing aids, or her dentures. So they sent her to the hospital without that stuff and they said they didn't know where they were. Overall, we did not have the best experience at Clayton Oaks.

My loved one started off in the assisted living, and then moved to memory care after about 5 years. All the ratings are combined for both the assisted and memory care unit. If your loved one is going in under assisted living, and able to function for themselves. You won't have an issue with a community. The community states they have memory care assistance, and it is for the basic memory care for assistance. If your loved one needs assistance on daily living activities, I won't rate this community very high. They are not setup to offer more memory care assistance. You can bring in your own staff, but the cost is there as well.

Don't be fooled by the nice look of this place or the salesperson trying to get you to sign up. You will regret putting your loved one here, and it will be heartbreaking. We thought this would be a safe place for our mother, it is not! They are short staffed and there is high turnover, so residents in Assisted Living have to wait a very long time for a caregiver to come help. The call system is useless and rarely works properly. There are constant medication errors at Clayton Oaks. They allow unqualified people to distribute medicine, because they have very few trained staff. In Memory Care, residents are either parked in front of a TV for hours, or left alone in bed with soiled clothes and missing meals because it's easier for the caregivers to just leave them there. The staff has no empathy for them. Many of the residents have fallen and broken bones. Family members install cameras in the rooms, and have watched helplessly as their parent was treated with neglect. Clayton Oaks had a major COVID outbreak and at least nine residents tested positive, and many staff members. I would not recommend this place to anyone. Your parent will quickly experience major decline if you admit them here. I hope my review can save at least one person.

Nice facility. Too close to the freeway for us. Didn't see that many residents when we visited. Rooms can be changed according to your needs which is a plus.

had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

I had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

Our dad lived there over a year. We thought it was the best place at the time, and being a new facility it was clean & nice, but that changed. Memory Care can’t get the urine smell out of the carpet. After a few months the really good caregivers started leaving. Understaffed, too many unqualified caregivers being lazy or on their cell phones, caregivers stealing from residents, caregivers leaving residents unattended in the bathroom, inattentive to residents’ needs, an unsafe atmosphere on their memory care side. Dad got too many UTI’s from poor incontinent care.....and the list goes on. Do not put your loved ones there.

Absolutely no educated personnel or knowledge how to interact with Memory Care, dementia and Altzheimers patients! No respect or dignity extended to our elderly parents! It was heartbreaking. Constant medication errors, with dangerous potential outcomes. Please beware.