Clarendale at Bellevue Place

There are some very good things about Clarendale. The location is great, it is walking distance to everything you might need. The administrative staff are top notch and go out of their way to please you. The facilities are beautiful, clean, and well kept. They have tons of variety on apartment size and layouts. They do have quite a bit of activities provided, but they are in between activities directors right now. They have transportation on demand as well which is a big plus. They do have storage you can rent as well as covered parking. I do think they could use some improvement on food and the food service. They could focus on the quality and variety of the meals as well as how they administer the meals. I think they need some more accommodating kitchen staff. We are extremely pleased with our decision and their responsiveness, I just think they need to work on the food and food service.

We have already told people about the community. It is a great one! The staff all stand out to me. My loved one enjoys the food. There are sometimes long wait times in the dining room for the residents to get the food. My husband was impressed with the quality and quantity of food provided when he ate with our loved one.

I was extremely disappointed with them. On the front end, they were extremely friendly. But when medical issues popped up, they became very unfriendly very quickly. My mother was in the hospital, and on a holiday weekend the director, through somebody else, informed me that my mother could not come back to the community unless she had 24/7 care while in the facility. We ended up doing hospice, and on top of the additional care that hospice was providing, Clarendale still required us to hire 24/7 care during that time. I was very disappointed in how they handled the situation. When my mother passed, they never even sent condolences.

We toured Clarendale and it is a beautiful facility. It is brand new and so clean, it has a modern feel to it. It was a hard choice, but the location was just a little far for us.

This is a newer community and so far we are very impressed with how they are treating our loved one. They are taking great care of her, and they tell us all the time how happy she is. She first moved in to assisted living and has now moved to memory care and is doing much better. Whenever she gets nervous or scared, the director of the place will bring her into the office just to sit and talk and help relax her. Sometimes she sits up at the front desk, they do a great job keeping her occupied. She loves the dancing activities, and she has just made a complete turn around from her previous community.

I would tell others that they seem to really be checking everybody who is coming and going with the covid issues and I think they are doing very well with the protocols. It is a nice place and I would recommend as long as you can afford it.

The activities are good but they are limited right now due to covid, and we have nothing bad to say about the community.

Clarendale has many attributes including the staff, building, and location. The surrounding community of Bellevue offers convenience to store, restaurants, a grocery, and a pharmacy. During the multiple visits, the building was bright and clean due to the friendly and caring housekeeping staff. The nursing staff on the assisted living unit was kind, caring, and thorough. From my initial contact, I found the Director of Sales & Marketing to be personal, caring, and knowledgeable. Her strengths included her communication and follow-through.

Lovely, everything one could wish for

Our Family is so appreciative and thankful for the Clarendale Family! During this difficult time with Covid we know we have made the best decision for our Mother! [name removed] has gone out of her way in guiding us through this journey. We not only trust her but know she is committed to the senior population at Clarendale. [names removed], the nurse were so helpful and kind. The Lady at the front desk was so warm and kind too. After an extremely emotional day moving our Mother to assisted living at Clarendale we feel we have added quality to her life. Thank you!!! I just read not to use names so I give you permission to edit my note! Also I can not rate everything since our Mother has not yet been at Clarendale for 24 hours.

[Name removed] is the most caring staffer. We were impressed in every way; however, I believe my parents would be overwhelmed and out of their comfort zone.