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Brookdale Willowbrook Place

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7450 Willow Chase Boulevard, Houston, TX 77070

7.8
Review score
46 reviews
Add review
7.8
Review score
46 reviews
5 star
43%
4 star
26%
3 star
20%
2 star
4%
1 star
7%
See all reviews
4.3
Review score
703 reviews
43 facilities
For more information about senior living options:
(866) 374-4058
Brookdale Willowbrook Place
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Brookdale Willowbrook Place
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GH
-
Family/friend
5.0
Review for Brookdale Willowbrook Place
It was a very good experience so far. We are still adjusting to the whole situation but I feel it will get easier over time. The neighborhood is very nice so easy to shop or eat while we visit. I would recommend this community to others.

About the facility
Brookdale Willowbrook Place

Find an array of personalized services and homelike amenities to help you age in place gracefully, at Brookdale Willowbrook Place. Located in the gorgeous city of Houston, Texas, you will have access here to multiple levels of care, including skilled nursing, memory care, and assisted living services. As a continuing care retirement community (CCRC), Brookdale’s trained team members can assist with all of your short- or long-term health care needs. Whether you’re looking for assistance with rehabilitation after a surgery; or help bathing, dressing, or managing medications; you can choose the exact services you need. Families and residents can also find comfort knowing that compassionate team members are available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour emergency alert system is also in place, to offer added security. Your safety and well-being are top priorities here.

Brookdale’s team works hard, providing residents with homemade meals, as well as assistance with home maintenance, housekeeping, lawn care, transportation, and so much more. With the help of staff’s hospitable efforts, you can look forward to more free time. Residents can connect with the concierge service and receive assistance with personal requests, or book a beauty...

Read more

Senior living options offered

Assisted Living

Memory Care

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Amenities
at Brookdale Willowbrook Place

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Diabetic Care
  • Medication Management
  • Non-Ambulatory Care
  • High Acuity Care

Meals & Dining

  • Guest Meals
  • Meals Provided
  • Special Dining Programs
  • No Sugar
  • Low / No Sodium
  • Restaurant Style Dining

Room Amenities

  • Ground Floor Units
  • Kitchenette
  • Air Conditioned
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet
  • Handicap Accessible

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Library
  • Indoor Common Areas
  • Computer or Media Center
  • Outdoor Common Areas
  • TV Lounge
  • Central Fireplace
  • Outside Patio
  • Beauty Salon
  • Meeting Room
  • Private Bath

Recreational areas

  • Fitness Center
  • Game Room
  • Piano or Organ
  • Billiards Lounge

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Karaoke
  • Art Classes
  • Yoga / Chair Yoga
  • Trivia Games
  • Reminiscence Programs
  • Community Service Programs
  • Intergenerational Programs
  • Live Well Programs
  • Gardening Club
  • Devotional Activities On-Site
  • Educational Speakers / Life Long Learning
  • Live Musical Performances
  • Other Religious Services
  • Pet-focused Programs
  • Protestant Services
  • Activities Off-site
  • Birthday Parties
  • Devotional Activities Offsite
  • Sensory-based Programs
  • Happy Hour
  • Catholic Services
  • Day Trips and Outings
  • BBQs or Picnics
  • Wine Tasting
  • Forever Fit
  • Brain fitness / Dakim
  • Activities On-site
  • Cooking Classes
  • Holiday Parties

Compare

Brookdale Willowbrook Place
Brookdale Willowbrook Place

7450 Willow Chase Boulevard, Houston, TX 77070

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7.8
Review score
46 reviews
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Review score
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4 star
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3 star
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2 star
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9.8
Review score
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9.8
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93 reviews
5 star
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4 star
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9.7
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5 star
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4 star
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3 star
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9.7
Review score
97 reviews
9.7
Review score
97 reviews
5 star
81%
4 star
12%
3 star
3%
2 star
0%
1 star
4%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Brookdale Willowbrook Place

7.8Review score46 reviews
7.8
Review score
46 reviews
5 star
43%
4 star
26%
3 star
20%
2 star
4%
1 star
7%
Ensign Group, Inc
4.3
Review score703 reviews43 communities
Write a review
A Place for Mom has scored Brookdale Willowbrook Place with 7.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Willowbrook Place has 46 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.8
Meals & Dining
4.5
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored Brookdale Willowbrook Place with 7.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Willowbrook Place has 46 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Ensign Group, Inc
4.3
Review score703 reviews43 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 46 reviews
GH - Family/friend
Assisted Living
April 5, 2023
5.0
Verified Review
Review for Brookdale Willowbrook Place
It was a very good experience so far. We are still adjusting to the whole situation but I feel it will get easier over time. The neighborhood is very nice so easy to shop or eat while we visit. I would recommend this community to others.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
February 3, 2023
3.0
Verified Review
The day to day staff team and care givers who worked hand in hand with our loved one were fantastic as well as the kitchen staff. However when it came to the management staff it was the complete opposite. Once we were moved in we felt all alone, we felt their customer service was bad and needs to be improved - things were not answered in a timely manner. The facility itself is in need of repair as well.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
3
Response from Brookdale Willowbrook Place
February 10, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
D R - Family/friend
Assisted Living
August 1, 2022
5.0
Verified Review
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
May 23, 2022
5.0
Verified Review
Community Tour
The tour at Brookdale Willowbrook Place was great. They were very nice, and it seemed like a great place because you didn't have to move if your care needs increased later on. But the rooms were a little bit more expensive and also very small. And my family member wasn’t interested in giving up some of her furniture/belongings at that time.
George - Family/friend
Assisted Living
March 4, 2022
5.0
Verified Review
Would Recommend
I would recommend it. I would recommend my Mom to stay. They have been doing a great job with my family member. It would a good place for your loved one to reside.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Duane R - Family/friend
Assisted Living
February 1, 2022
5.0
Verified Review
My review of Brookdale Willowbrook good place
The quality of care at the community is okay. It is difficult to speak with the person that is responsible for my loved ones care. My loved one does not participate in the activities. This community is clean and nice for the residents.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Value for Cost
5
anonymous - Toured community
Assisted Living
July 9, 2021
5.0
We really like this facility and would have chosen it if we hadn't found one comparable and closer to our home. The staff was very nice and [name removed] was awesome. Would not hesitate to go there if it were closer.
Cleanliness
5
Friendliness
5
Care Services
5
Activities
5
Value for Cost
5
Kathie H - Family/friend
Assisted Living
March 18, 2021
5.0
Excellent Facility
Our experience with Brookdale at Willowbrook has been extremely positive. We have a loved one in both skilled nursing and assisted living. Both have been pleased with their healthcare, happy with the food, and impressed with the efficient, friendly staff. Check it out!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Memory Care
March 2, 2021
3.0
Verified Review
my review of brookdale
I felt like the skilled nursing had some supervisors that help keep everything on track. When she moved to the other area in the community the communication stopped and it was very tough to get ahold of people. I felt her wounds progressed too far before they would take care of them.
Care Services
3
Friendliness
3
Value for Cost
3
Lori - Family/friend
Memory Care
March 21, 2020
0.5
Do not consider this facility.
Do not consider this facility if you care about your loved one. My mother was at this facility. They neglected and failed her. She fell twice. They did not report this fall to myself, hospice, or management. Nor was an incident report filed, which is their policy. When I went to visit her, I noticed she was in pain and distress. When I looked over her body, I noticed a contusion to her leg. I went to ask a caregiver if she knew what happened, that is when she proceeded to tell she found my mother on the floor in her room screaming. She simply put her back in bed and told no one. I requested mobile xrays to be done and that is when we found the fractured hip. My mother lay there for 17 HOURS with no help, pain medication, or medical treatment of any kind. I had to place her on crisis care and I lost her 5 days later. I reported this to the Department of State Health Services and the complaint was substantiated and the facility was cited. This exact thing happened to another resident just prior to this happening to my mother. This was not an isolated incident. Check the Department of Health and Human Services and D.A.D.S website for citations they have received. Please consider a different facility for your loved one.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Toured community
Memory Care
May 24, 2019
5.0
My Mother and I met with [name removed] last night to tour the facility and gather information. I will have to say that I've been in some denial about my Moms need to more from an Independent Senior Community to Assisted Care but after listening to [name removed] and my Mother talk about the assistance she would receive, I no longer have a doubt that it is time. I appreciate how down to earth [name removed] was to talk to. It emotional to say the least, for me to walk through all of this with my Mom and [name removed] made us feel like family. I am looking forward to hearing from her with more information that I can share with my Brother. I hope Brookdale knows what a treasure they have in [name removed]. Since my Mom is living across the street at a community that was owned bu Brookdale when my Mom moved there it just feels like the right way to go.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
November 14, 2018
0.5
Would not recommend. I'm very disappointed because when we first went there everyone was very friendly and communicative. As the days went on, it was like pulling teeth to find anything out. And then there were almost too many people because I could ask one person a question and they said I would have to talk to another - and another - and another and I would never get a straight answer. My mom was supposed to be recovering there from a surgery and we were planning on moving her to the Assisted Living facility there but as the days went by, mom kept getting worse. I noticed that she wasn't eating but apparently that's not something they write in there notes or pass onto family members. Ended up having to have mom go to emergency room and within 30 minutes (from blood work, urinalysis and x-ray which Brookdale said they had performed two days earlier - although I have yet to get those results which I asked for 3 months ago) the hospital found all kinds of things wrong with her. The communication at Brookdale stinks. I feel sorry for anyone who doesn't have a family member or advocate going there everyday. With all that being said, most of the nurses were very nice and would fill me in (when asked) of mom's status from their shift. It just seemed shift to shift and upper management did not relay information.
Cleanliness
3.5
Friendliness
3
Value for Cost
2
Care Services
2
Activities
4
Family member - Family/friend
Memory Care
May 26, 2018
2.0
Look elsewhere
My MIL was at this facility since December 2013 and recently past away after having a stroke at the facility March, 2018. The entire time she was there the phone system was/is a joke. The person answering the phone doesn't know who the staff members are and what extension to transfer you to. The mid-level and executive staff do not return phone calls and/or e-mails. After having a meeting with the new staff members, as turn over occurs regularly, we were assured we would get responses. Nope. The caregivers do their best to help with the residents. The BIGGEST issue by far was the constant problem of medication. My MIL paid for medication management and it was mishandled time after time. We would perform audits and medicine would be "misplaced." Medication would be changed by my MIL's doctor and the facility would order the old medication. They would order medication months before it was due to be re-ordered. The frustration was so overwhelming we constantly debated moving her elsewhere. We did not because it would be more difficult for her to adjust since she had Alzheimer's. All in all, I will never place another family member in a Brookdale facility.
Cleanliness
3
Friendliness
3.5
Value for Cost
3
Care Services
0.5
Activities
4
Benita - Family/friend
Memory Care
August 5, 2017
5.0
A great place
Everyone at Brookdale has Been very professional, helpful, and respectful. I am very happy to have them taking care of my family member. I know i can trust them to take care of her as if it was there family. I totally would recommend Brookdale to anyone that needs help with the health and welfare of their loved one.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
July 17, 2017
3.0
Verified Review
The Meals Are Good
My husband is doing well since moving into the community and he really enjoys the meals they make for the residents. From my visits, I have not seen any activities.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
May 9, 2017
0.5
Verified Review
Think twice ... please!
My mom was diagnosed with late onset Alzheimer's in 2016, We moved my mother here in August 2016. From the start we were mislead. My mom was at a rehab facility when we found this place, and since I knew someone who had stayed at a different location I thought this would be a good place. We had to move quickly, unfortunately or I would have kept looking. We paid for a room from the start as we were instructed, but then when they came to get her from the rehab, they told us she would have to go to their extended care facility before she could go to her room. They kept her in there for way too long and it was not until I starte questioning things did they finally move her to her room - see my dad had to pay for the room even though she was not in there; they just did not charge him for the care. They made us provide supplies (diapers, wipes, toilet paper, furniture, etc.), charged us for every little thing and did nothing but up my mother's medications to keep her sedated. This same sedation led to many falls that led to hospital visits (one time surgery) and she could not even keep her eyes open! They also keep raising the price every chance they got. So, after we endured an accident ridden stay here that led to a broken hip, a fractured pelvis, and a cut in her arm that required stiches, we moved out. The new place took her off all the meds they had added here and she could keep her eyes open and actually have a conversation with us again. This was a blessing as soon after we moved out my mom's symptoms accelerated and after 2 months she did not recognize us, her children, and then passed a little over a month later. Cherish the time you have especially if your loved one has Alzheimer's because you do not know if they will know who you are the next time you visit. And, choose a small privately owned facility if you can.
Cleanliness
0.5
Friendliness
4.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Toured community
Memory Care
March 1, 2017
4.5
Verified Review
We loved it!
We were heart set on the Brookdale Willowbrook Place when we toured, but it did not have enough privacy in the shared rooms. Other than that, I liked the way it was set up, it had a homey feel to it. The location was great for us as well.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Memory Care
December 20, 2016
3.0
Verified Review
My husband and myself
My husband and I live in this very nice community. The staff is outstanding and friendly. The menu could use a little improvement. They do offer us activities each day. This community is clean and well taken care of. We like the care here and would recommend others to know if the good value for loved ones.
Cleanliness
5
Friendliness
5
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
December 12, 2016
4.0
Verified Review
Grandmother's Care
I am happy to know that my grandmother is in great care here. We like the staff and how caring and friendly they have been to our needs. She is happy with the variety of meals. She is offered activities. The community is very clean. I do recommend the excellent care here for other families for a good value and excellent care.
Cleanliness
5
Friendliness
4.5
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
November 3, 2016
3.0
Verified Review
I know that my friend likes this community a lot, but I have my reserves about them. I was not impressed with them at all. They are not coordinated very well and they tell you that they are going to do something and they don't. They also have not been keeping me informed about what is going on.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Viewing 1-20 out of 46 reviews

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Frequently Asked Questions
about Brookdale Willowbrook Place

Brookdale Willowbrook Place offers Studio. Learn more.

A Place for Mom has scored Brookdale Willowbrook Place 7.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (281) 949-1600 to reach a resident at Brookdale Willowbrook Place.

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Studio, 1bd, Semi-Private
Proveer at Northgate Memory Care is a community that serves seniors living with Alzheimer's or dementia and their families in the Houston area. We honor the lives of our residents by meeting their needs and offering a fulfilling lifestyle with the hope that we also become an informative resource...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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