Brookdale Willowbrook Place

It was a very good experience so far. We are still adjusting to the whole situation but I feel it will get easier over time. The neighborhood is very nice so easy to shop or eat while we visit. I would recommend this community to others.

The day to day staff team and care givers who worked hand in hand with our loved one were fantastic as well as the kitchen staff. However when it came to the management staff it was the complete opposite. Once we were moved in we felt all alone, we felt their customer service was bad and needs to be improved - things were not answered in a timely manner. The facility itself is in need of repair as well.

I would recommend it. I would recommend my Mom to stay. They have been doing a great job with my family member. It would a good place for your loved one to reside.

The quality of care at the community is okay. It is difficult to speak with the person that is responsible for my loved ones care. My loved one does not participate in the activities. This community is clean and nice for the residents.

We really like this facility and would have chosen it if we hadn't found one comparable and closer to our home. The staff was very nice and [name removed] was awesome. Would not hesitate to go there if it were closer.

Our experience with Brookdale at Willowbrook has been extremely positive. We have a loved one in both skilled nursing and assisted living. Both have been pleased with their healthcare, happy with the food, and impressed with the efficient, friendly staff. Check it out!

I felt like the skilled nursing had some supervisors that help keep everything on track. When she moved to the other area in the community the communication stopped and it was very tough to get ahold of people. I felt her wounds progressed too far before they would take care of them.

Do not consider this facility if you care about your loved one. My mother was at this facility. They neglected and failed her. She fell twice. They did not report this fall to myself, hospice, or management. Nor was an incident report filed, which is their policy. When I went to visit her, I noticed she was in pain and distress. When I looked over her body, I noticed a contusion to her leg. I went to ask a caregiver if she knew what happened, that is when she proceeded to tell she found my mother on the floor in her room screaming. She simply put her back in bed and told no one. I requested mobile xrays to be done and that is when we found the fractured hip. My mother lay there for 17 HOURS with no help, pain medication, or medical treatment of any kind. I had to place her on crisis care and I lost her 5 days later. I reported this to the Department of State Health Services and the complaint was substantiated and the facility was cited. This exact thing happened to another resident just prior to this happening to my mother. This was not an isolated incident. Check the Department of Health and Human Services and D.A.D.S website for citations they have received. Please consider a different facility for your loved one.

My Mother and I met with [name removed] last night to tour the facility and gather information. I will have to say that I've been in some denial about my Moms need to more from an Independent Senior Community to Assisted Care but after listening to [name removed] and my Mother talk about the assistance she would receive, I no longer have a doubt that it is time. I appreciate how down to earth [name removed] was to talk to. It emotional to say the least, for me to walk through all of this with my Mom and [name removed] made us feel like family. I am looking forward to hearing from her with more information that I can share with my Brother. I hope Brookdale knows what a treasure they have in [name removed]. Since my Mom is living across the street at a community that was owned bu Brookdale when my Mom moved there it just feels like the right way to go.

Would not recommend. I'm very disappointed because when we first went there everyone was very friendly and communicative. As the days went on, it was like pulling teeth to find anything out. And then there were almost too many people because I could ask one person a question and they said I would have to talk to another - and another - and another and I would never get a straight answer. My mom was supposed to be recovering there from a surgery and we were planning on moving her to the Assisted Living facility there but as the days went by, mom kept getting worse. I noticed that she wasn't eating but apparently that's not something they write in there notes or pass onto family members. Ended up having to have mom go to emergency room and within 30 minutes (from blood work, urinalysis and x-ray which Brookdale said they had performed two days earlier - although I have yet to get those results which I asked for 3 months ago) the hospital found all kinds of things wrong with her. The communication at Brookdale stinks. I feel sorry for anyone who doesn't have a family member or advocate going there everyday. With all that being said, most of the nurses were very nice and would fill me in (when asked) of mom's status from their shift. It just seemed shift to shift and upper management did not relay information.

My MIL was at this facility since December 2013 and recently past away after having a stroke at the facility March, 2018. The entire time she was there the phone system was/is a joke. The person answering the phone doesn't know who the staff members are and what extension to transfer you to. The mid-level and executive staff do not return phone calls and/or e-mails. After having a meeting with the new staff members, as turn over occurs regularly, we were assured we would get responses. Nope. The caregivers do their best to help with the residents. The BIGGEST issue by far was the constant problem of medication. My MIL paid for medication management and it was mishandled time after time. We would perform audits and medicine would be "misplaced." Medication would be changed by my MIL's doctor and the facility would order the old medication. They would order medication months before it was due to be re-ordered. The frustration was so overwhelming we constantly debated moving her elsewhere. We did not because it would be more difficult for her to adjust since she had Alzheimer's. All in all, I will never place another family member in a Brookdale facility.

Everyone at Brookdale has Been very professional, helpful, and respectful. I am very happy to have them taking care of my family member. I know i can trust them to take care of her as if it was there family. I totally would recommend Brookdale to anyone that needs help with the health and welfare of their loved one.

My husband is doing well since moving into the community and he really enjoys the meals they make for the residents. From my visits, I have not seen any activities.

My mom was diagnosed with late onset Alzheimer's in 2016, We moved my mother here in August 2016. From the start we were mislead. My mom was at a rehab facility when we found this place, and since I knew someone who had stayed at a different location I thought this would be a good place. We had to move quickly, unfortunately or I would have kept looking. We paid for a room from the start as we were instructed, but then when they came to get her from the rehab, they told us she would have to go to their extended care facility before she could go to her room. They kept her in there for way too long and it was not until I starte questioning things did they finally move her to her room - see my dad had to pay for the room even though she was not in there; they just did not charge him for the care. They made us provide supplies (diapers, wipes, toilet paper, furniture, etc.), charged us for every little thing and did nothing but up my mother's medications to keep her sedated. This same sedation led to many falls that led to hospital visits (one time surgery) and she could not even keep her eyes open! They also keep raising the price every chance they got. So, after we endured an accident ridden stay here that led to a broken hip, a fractured pelvis, and a cut in her arm that required stiches, we moved out. The new place took her off all the meds they had added here and she could keep her eyes open and actually have a conversation with us again. This was a blessing as soon after we moved out my mom's symptoms accelerated and after 2 months she did not recognize us, her children, and then passed a little over a month later. Cherish the time you have especially if your loved one has Alzheimer's because you do not know if they will know who you are the next time you visit. And, choose a small privately owned facility if you can.

We were heart set on the Brookdale Willowbrook Place when we toured, but it did not have enough privacy in the shared rooms. Other than that, I liked the way it was set up, it had a homey feel to it. The location was great for us as well.

My husband and I live in this very nice community. The staff is outstanding and friendly. The menu could use a little improvement. They do offer us activities each day. This community is clean and well taken care of. We like the care here and would recommend others to know if the good value for loved ones.

I am happy to know that my grandmother is in great care here. We like the staff and how caring and friendly they have been to our needs. She is happy with the variety of meals. She is offered activities. The community is very clean. I do recommend the excellent care here for other families for a good value and excellent care.

I know that my friend likes this community a lot, but I have my reserves about them. I was not impressed with them at all. They are not coordinated very well and they tell you that they are going to do something and they don't. They also have not been keeping me informed about what is going on.