Brookdale Virginia Beach

They are always clean when I visit my loved one. The staff are great, welcoming, and have been caring towards my loved one and family. My loved one seems to really enjoy the food served during meal times. There are activities available for the residents to participate in if they choose to. This has been a great value for our family.

Any small issues, that I had they resolved quickly. My loved one does not complain about the food- the menus look good. I picked this place because of the cost, avalibilty, they had openings, and it's a smaller community. They have lots of trees, and the vibes of the facility is good. It's a nice neighborhood, and the location is great. I would recommend. The rooms are big, and very spacious, which is nice. They are very accomodating, and the communication is good.

I think if a resident is " docile" / compliant then it's a good fit. However, my husband has Lewy Body dementia and I think several staff did not know how to handle him -- it was like pouring gasoline onto a fire. Other staff were very good to him and knew what tone to take and what actions to take or Not. So, despite the mantra of " all staff are trained", the reality is that some staff didn't demonstrate this. I felt like my loved one got labeled and Brookdale let him down. It was not a good fit for him. So, we left after [time frame removed]. He has been in a private home setting since and this is a much better fit for him.

I would elsewhere for a place for your loved one. The cleanliness of my loved one's room has never been kept up and there is a smell to it. I have seen some activities for the residents. There have been personal belongings that have gone missing or stolen from my loved one. There has been one thing after another during our experience at Brookdale. During the tour and it was much better, and since moving my loved one into the community it has gone downhill from what I saw that first day. The Executive Director was changed after the first two days my loved one was in the building.

We are moving my loved one due to him falling a few times. They did not have enough people to care for my loved one so this community did not work for us. The staff and some of the nurses were okay and tried to be helpful but we just knew this was not the place for our loved one. We feel like they are understaffed and should have more people, they need help.

I recommend being a little more upfront than I was regarding what they can physically do for your loved one. For instance, I asked for help for my loved one because he was not walking properly. I asked if they could help him walk, and they said "No, we don't do that here." So If you have the money, I feel like it's worth it to pay more for a facility that has enough staff to better accommodate health needs. I wish I knew that he would not be taken care of on a 1:1 basis as much as I expected, and perhaps I didn't know the right questions to ask before choosing a facility. He has fallen several times, and I think if he had more supervision the situation would have been much better. I like the staff - the nurse, assistant nurse, and the ones who assist my loved one. They're very courteous, and they do a good job of handling him when he gets confused while they're helping him and struggles, thinking they're trying to hurt him. I just wish they were better staffed in the evening. That's when I really worry about him falling.

The only problem we've had is from day one, we had our loved one's payments set up to be automatically withdrawn form her bank. The month passed, and we were waiting and waiting. Still no withdrawal from her bank account. We called Brookdale, and they said it was all taken care of. It ended up taking two months to get it resolved. And in the meantime we got a nastygram about the overdue account. But that should be all resolved at this point. And accounting /bookkeeping is the only problem we've had. Everything else has been just fine. They seem very involved with their residents. The manager there does a really nice job. And the facility is nicely kept. I haven't seen anything I've been concerned about.

I would highly recommend this community after they made the management change. The communication between the staff and the family is good and they keep us well informed. The staff is very friendly and compasionate also.

They have had a recent change in management and the overall facility has improved drastically from what it was a few months ago. The staff are much more attentive and the new executive director is great, it has made a huge difference. Overall, I would recommend this community other families who are looking.

I've only done a virtual tour because of covid but have done it twice. I like what I've seen so far. The building looks charming & clean & the staff on video seem caring but I would definitely have to visit this place physically before I chose this for my mother. [name removed], the sales manager has been wonderful to work with & generous with her time & very patient with me & my brother's questions.

I would tell my friends that the community is fantastic. The nurses are wonderful, caring, the attention they give the residents is outstanding. You couldn't get better attention from your own family. The food was less than average according to family members of my loved one. The management at the time of move in for my loved one was horrible. The new manager is fantastic, she is training a new director. The manager currently there is a regional manager. The overall parent company itself stinks, lacks in communication, availability, and incorrect billing. All the bills I received had to be debated.

I would tell friends not to put your mother there. My mother was in the community and was sent to a hospital. Brookdale sent her to another hospital and told me the wrong hospital than they sent her. After finding the correct hospital I found out from the nurse at the hospital that my mother wasn't changed and was raw from this. This made me decide to remove my mother from this community. Her medicines were messed up as well.

This community was so clean and the staff was amazing, it was a little expensive but it we paid for what we got. The care services were wonderful, our loved one was taken care of very well especially during COVID. The activities they had were painting class, all kinds of arts and crafts, they had exercise classes, and entertainment groups come in and do sing a longs as well bingo. One thing that really stood out to us was the fact that all the staff members seemed to really care about every resident, they were very kind to everyone. They had big rooms, the entire community was a big circle shape which made it very easy for residents to go out and walk around.

The marketing team was very informative, helpful & caring. Though there was an uncomfortable issue upon arrival the care team seems to show personal interest & endearing attention.

I've only done a virtual tour because of covid but have done it twice. I like what I've seen so far. The building looks charming & staff on video seem caring but I would definitely have to visit this place physically before I chose this for my mother. [Name removed], the sales manager has been wonderful to work & generous with her time & very patient with me & my brother's questions.

excellent,clean,comfortable facility; very friendly,diverse staff, very accommodating. definitely top on our list.

visited. lots of room to walk around. Courtyard. Other residents that dad could talk with. Saw Dr. [name removed].

When I signed the papers, I was told that they needed to paint before she moved in. We move the furniture In the night before she was getting discharged from the hospital. That's when i saw that they didn't paint, and could do nothing about it. So my mother who has deminta and alzheimer has not had an easy life, she had to go back in the hospital the shortly after moving in. Then after she was back, she fell and had to go to the ER. They called to tell me they called for an ambulance and the name of the hospital. I get to hospital and they have no record of her being there, so after several calls, Brookdale said they would have to call the dispatch and find what hospital she went to. After 90mins we located her. Which in her state should always have a spokes person with her, then when I found her the ER NURSE told me that she was not being changed often and was not cleaned good. She had dried matter still on her very red bottom. And was very sore to the touch. She ended up in the hospital and I found a different facility.