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Brookdale Richland

1629 George Washington Way, Richland, WA 99352

7.9
Review score
38 reviews
Add review
7.9
Review score
38 reviews
5 star
21%
4 star
34%
3 star
32%
2 star
5%
1 star
8%
See all reviews
8.7
Review score
26462 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Brookdale Richland
Brookdale Richland
99 Photos available
77 Floor plans available
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Jack B
-
Resident/client
4.0
Good experience so far. Staff is easy to work with. I feel safe against falls. Feeling safe is a major benefit. Food is above average.

About the facility
Brookdale Richland

Redefine your independence when you live at Brookdale Richland. When it comes to personal assistance, residents here can choose how much care or help they need.

Brookdale’s friendly team works to provide residents with purpose and a sense of belonging, while prioritizing their health and safety. Communication is emphasized throughout the community, and whether you require assistance with medication management, bathing, dressing, grooming, or other personal tasks, your unique needs will be met.

Rest assured, trained team members are available 24 hours a day, seven days a week to be alerted to any emergencies, and an emergency alert system is also in place throughout the community. In addition to state-of-the-art security, residents' chores are erased from their daily to-do lists. Say goodbye to housekeeping, home maintenance, laundry, and meal preparation. Some additional perks include a concierge service, postal services, and transportation assistance. A bank, a therapy pool, a chapel, and a beauty/barber shop are offered, to be used as needed. Residents here also enjoy access to a fitness center, a movie theater, a community rental space, and a guest suite, perfect for visiting loved ones. With a list of vibrant amenities within reach, your days may soon begin to feel effortless.

Community Services...

Read more

Senior living options offered

Assisted Living

Independent Living

Pricing
for Brookdale Richland

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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at Brookdale Richland

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Brookdale Richland
Brookdale Richland

1629 George Washington Way, Richland, WA 99352

Callaway Gardens Alzheimer's Special Care Center
Callaway Gardens Alzheimer's Special Care Center

5505 W Skagit Ct, Kennewick, WA 99336

Ciel Senior Living of Tri-Cities aerial view of community
Ciel Senior Living of Tri-Cities

7255 W Grandridge Blvd, Kennewick, WA 99336

Hawthorne Court
Hawthorne Court

524 N Ely St, Kennewick, WA 99336

7.9
Review score
38 reviews
7.9
Review score
38 reviews
5 star
21%
4 star
34%
3 star
32%
2 star
5%
1 star
8%
9.6
Review score
19 reviews
9.6
Review score
19 reviews
5 star
84%
4 star
11%
3 star
0%
2 star
0%
1 star
5%
9.3
Review score
44 reviews
9.3
Review score
44 reviews
5 star
75%
4 star
20%
3 star
0%
2 star
0%
1 star
5%
9.3
Review score
43 reviews
9.3
Review score
43 reviews
5 star
65%
4 star
26%
3 star
7%
2 star
2%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Reviews

for Brookdale Richland

7.9Review score38 reviews
7.9
Review score
38 reviews
5 star
21%
4 star
34%
3 star
32%
2 star
5%
1 star
8%
Brookdale
8.7
Review score26462 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Richland with 7.9 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, Brookdale Richland has 38 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.6
Friendliness
4.2
Care Services
3.5
Staff
3.8
Meals & Dining
3.3
Activities
3.6
Value for Cost
3.4
A Place for Mom has scored Brookdale Richland with 7.9 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, Brookdale Richland has 38 reviews with an average "overall experience" of 3.5 out of 5.
Parent company
Brookdale
8.7
Review score26462 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 38 reviews
Bonnie C - Family/friend
Assisted Living
March 5, 2024
3.0
Verified Review
Review for Brookdale Richland
The reason we picked this facility is because the apartment was bigger and had way more storage space (cabinets & closets) than any other facility we looked at for the price. And most importantly they allowed pets! Also the staff IS VERY pleasant and friendly.
Cleanliness
3
Friendliness
5
Care Services
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Richland
March 6, 2024
Thank you for taking the time to provide us with your feedback.
Shauna - Family/friend
Assisted Living
February 8, 2024
1.0
The Nightmare continues
As the child of parents residing in the Assisted Living Facility, I am deeply traumatized and concerned about recent events. In the past month alone, they've dealt with a case of scabies and now bed bugs, which is unacceptable for any living environment. Additionally, encountering floating fecal matter in the community washing machines is appalling and unsanitary. The quality of food has been subpar, resembling slop rather than nourishing meals. Furthermore, the overall cleanliness of the facility has been severely lacking. These issues raise serious doubts about the standard of care and hygiene provided. Immediate action and improvement are imperative for the well-being and safety of all residents.
Cleanliness
1
Friendliness
2
Care Services
1
Staff
3
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Richland
February 14, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Donna R - Resident/client
Assisted Living
January 3, 2024
5.0
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Maggie B - Resident/client
Assisted Living
January 3, 2024
4.0
A Good Life At Brookdale
Residents and staff become part of a "family" who celebrate when we celebrate and mourn when we mourn.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Resident/client
Assisted Living
January 3, 2024
3.0
As a resident, I am pleased with the activities that are available and the opportunities to socialize with people. I am uncomfortable with the available of certified med staff.
Cleanliness
3
Friendliness
5
Care Services
2
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
2
Response from Brookdale Richland
January 4, 2024
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Family/friend
Assisted Living
January 3, 2024
4.0
The residents and staff are very friendly and welcoming.
Cleanliness
3
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Anonymous - Resident/client
Assisted Living
January 3, 2024
4.5
Enjoy the atmosphere
Everybody was willing to help me adjust to my new home. The staff are all very friendly!
Cleanliness
3.5
Friendliness
4.5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jack B - Resident/client
Assisted Living
January 3, 2024
4.0
Good experience so far. Staff is easy to work with. I feel safe against falls. Feeling safe is a major benefit. Food is above average.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
November 21, 2023
4.0
Verified Review
Review for Brookdale Richland
I liked the way the staff interacted with the residents. Also that if she goes on Medicaid she can stay in her same apartment. Also, it doesn't smell like a bottle of disinfect. I would tell friends that it is a place that they should check out and make their own decisions.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Shauna Lynn Joseph - Family/friend
Assisted Living
October 23, 2023
2.0
Nightmare in Care: A Shocking Inside Look at the Failings of Brookdale-Richland (George Washington Way) Assisted Living
As a concerned child of a resident, my profound disappointment cannot be overstated. Our experiences have been nothing short of a nightmare, plagued by medication errors, a consistent stream of administrative and service shortcomings. The billing process took an excruciating seven months to resolve, while the broken laundry facilities deprived residents of essential services for three months. Maintenance requests languished for weeks, and the pervasive odor of urine in the hallways epitomized the facility's apparent neglect. The food quality left little room for quality. Appalling amenities, including broken handicap buttons, unreliable elevators, leaky faucets, malfunctioning washer/dryers, remain unaddressed. Communication with the administrative staff is a challenging ordeal, exacerbated by the absence of after-hours call services, leaving residents feeling abandoned. Reporting conerns only prompted lip service no change. .
Cleanliness
1
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
2
Activities
3
Value for Cost
2
Response from Brookdale Richland
October 26, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Toured community
Independent Living
May 22, 2023
2.0
Verified Review
tour review
Our family had an in person tour with Brookdale Richland and it was just not going to be the right place for our loved one, it just felt more sterile and we did not see any residents anywhere
Response from Brookdale Richland
May 24, 2023
We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.
Bonnie C - Family/friend
Assisted Living
April 11, 2023
3.0
Verified Review
Good Value, Very Friendly Staff
This facility is obviously older and was undergoing massive restoration after a water main leak so things like activities, care services, and perhaps even cleanliness are hard to rate at this time. Brookdale is a huge conglomerate which makes some rules and policies more about their profits than the client which is very evident in their administrative paperwork. However, the local staff are very willing to accommodate the clients' need and wishes to the best of their abilities. I am pleased with the facility. The apartments had the best floor plans and square footage for the price as well as had the best storage space of anything we looked at. The only awareness that needs to be said is they want to charge you for things that may not be needed or are inappropriate. I had to stay on top of watching the bill for dates they started charging things and what they were charging. The staff was very nice and accommodating but if I wasn't paying attention....... Staff are wonderful, friendly, very willing to make accommodations.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Richland
April 11, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Michael - Toured community
Assisted Living
January 30, 2023
3.0
Verified Review
tour review
Our family had an in person tour and while the staff members were very friendly and the tour guide was great - the rooms were not clean at all and the community was not very clean. Just from looking at the exterior building it was falling apart and needed more maintenance.
Response from Brookdale Richland
January 30, 2023
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Anonymous - Family/friend
Assisted Living
December 19, 2022
3.0
Verified Review
I would suggest a more prompt response to the call button.
Cleanliness
4
Friendliness
5
Care Services
2
Staff
2
Meals & Dining
3
Value for Cost
3
Response from Brookdale Richland
December 20, 2022
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Bob H - Toured community
Assisted Living
November 8, 2022
4.0
Verified Review
I toured this community and we really liked it. The tour guide was very helpful. It's very clean and staff was friendly. This was our second choice and seems like a good place.
Anonymous - Family/friend
Assisted Living
October 26, 2022
1.0
Verified Review
Very unhappy and disappointed. I would not recommend to anyone they have changed completely office staff twice in 3 months will not return phone calls or show up for meetings. They still owe my friend [amount removed] refund. My friend also fell twice in 2 weeks. She called for help and each time it was a 30 to 45 minute wait
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
B.C. - Toured community
Independent Living
October 6, 2022
4.0
Verified Review
Tour of Brookdale
We toured Brookdale Richland and it was very nice. They waked us through everything; we saw the eating and living areas. They explained all the in's and out's of living there, as well as the different activities they had going on. My mom preferred to stay home with in home care.
anonymous - Toured community
Assisted Living
June 29, 2022
3.0
Verified Review
Tour experience
I was not impressed with Brookdale Richland. When you walk in it just looks and feels like a nursing home - it also smelled like urine. It is definitely a place for people who need a lot of care and not for more active seniors.
Response from Brookdale Richland
June 30, 2022
We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.
Anonymous - Family/friend
Assisted Living
June 8, 2022
5.0
Verified Review
The Service is Excellent, And My Family Feels Comfortable Here
I would recommend the community to others for their loved ones. The community made it super easy and were very helpful during the process of getting my loved ones into the community. Emily was a great help during the process as well. The food is good and well balanced. My loved ones have said the food could have more seasoning, and we realize this is a personal preference. It would be helpful if the staff could supervise the residents that need more care, to allow my other family member to be able to live more independent than caring for the other family member in the community.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Value for Cost
3
anonymous - Toured community
Independent Living
April 13, 2022
5.0
Verified Review
Tour experience
We had a really good tour experience with Brookdale Richland and this would have been my first choice if it were up to me. The apartment sizes here were smaller but they seemed to have a lot of amenities provided. The staff were very nice and accommodating with my schedule. It came down to the price and the fact that the facility had multiple stories and we wanted something all on one level.
Viewing 1-20 out of 38 reviews

Amenities
at Brookdale Richland

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • High Acuity Care
  • Diabetic Care
  • Memory Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • International Cuisine
  • Gluten-free
  • Guest Meals
  • Meals Provided
  • Vegetarian
  • Pureed Meals
  • Anytime Dining
  • Professional Chef
  • Kosher
  • Low / No Sodium
  • No Sugar
  • Organic
  • Room Service
  • Vegan
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Garden View
  • Wheelchair Accessible Showers
  • Bath Tubs
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Full kitchen
  • Ground Floor Units
  • Private patio, deck, or balcony

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Transportation at Cost
  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Barber Shop
  • Beauty Salon
  • Outdoor Common Areas
  • Outside Patio
  • Central Fireplace
  • Private Bath
  • Library
  • Computer or Media Center
  • Indoor Common Areas
  • TV Lounge
  • Meeting Room

Recreational areas

  • Fitness Center
  • Movie or Theater Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Game Room
  • Piano or Organ

Services

  • Grocery Shopping and Errands
  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • Spanish
  • Russian
  • English

Activities

  • Protestant Services
  • Pet-focused Programs
  • Stretching Classes
  • Men's Club
  • Brain fitness / Dakim
  • Live Musical Performances
  • Christian Services
  • Holiday Parties
  • Wii Bowling
  • Forever Fit
  • Birthday Parties
  • Trivia Games
  • Art Classes
  • Activities On-site
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Buddhist Services
  • Wine Tasting
  • Day Trips and Outings
  • Happy Hour
  • Live Well Programs
  • BBQs or Picnics
  • Visiting Chaplain or Priest
  • Adventist Services
  • Mormon/LDS Services
  • Activities Off-site
  • Quilting or Sewing Club
  • Devotional Activities Offsite
  • Catholic Services
  • Bible Study Group
  • Cards / Pinochle Club
  • Gardening Club
  • Live Dance or Theater Performances
  • Community Service Organizations
  • Other Religious Services

Neighborhoods
around Brookdale Richland

See what the neighborhood has to offer and what’s nearby:
Brookdale Richland in google map

Frequently Asked Questions
about Brookdale Richland

Brookdale Richland offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Richland 7.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (509) 946-4600 to reach a resident at Brookdale Richland.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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