Parkview Estates

Reviews

My Father had to go into Parkview Estates in March. He was just coming out of a Rehab center and we brought him to Parkview for a respite stay. We were able to get a good look at how Parkview operates. On the positive side, the senior staff are very nice and friendly before and when you arrive. The facilities look nice and the rooms are reasonably well-maintained. The food was very good during my dad's stay and they had physical therapy on site. The floor staff that help the residents are generally competent and caring. On the negative side, the level of cooperation of the senior staff went down considerably after our check cleared their books. You have to watch medications closely because they hire Pharmacy techs to help with the medications that are not well trained. The Pharmacy techs are inconsistent. Before you move in the Community Relations Director and Nursing Supervisor will tell you that Parkview is in the "Sweet Spot" between the two local hospitals so if there's an event where the resident needs to go to the Hospital we can have them brought to either Trios or Kadlec. This was untrue. All the rooms have emergency pull cords in the event the resident needs help. Before you move in the Community Relations Director and Nursing Supervisor will tell you that Parkview responds to the residents within about 5 minutes. The real average respond time was about 15 to 20 minutes. They fake their response time numbers. The staff go down an entire hall, go into the rooms were the residents are needing assistance, turn off the call light then tell the resident that they will be right back because they have another person that really needs help. My Father told them at one point that he just needed help getting to the toilet. The staff told him to poop in his pants if he had to and they would clean it up when they could get back to him. My Father’s stay ended when he had a choking incident. He pulled the emergency cord to get assistance. It took over 30 minutes before someone got to his room. By that time my Father wasn't breathing and had to be resuscitated. He ended up going to the Hospital and died about 10 days later. He did recover enough to talk to us about what happened at Parkview. He said don't blame the floor staff it's not their fault. It's the management and nursing supervisor. He said if he did get better, he did not want to go to Parkview because of the poor management and care. I feel horrible that I brought my Father to Parkview. Please take this review to heart before you bring someone to this facility.

The apartment kitchen takes up too much space. Has full appliances which mom does not need. They don't do med support to the level mom needs. They don't have the level of comfort I am seeking. Apartment is small, bathroom not well appointed and the room smelled. The menu selection looked meager. Will not go back for full tour.

Note that the most complimentary reviews are from 2015 and earlier. My mom lives here and informed us the place changed hands around the first of the year (2016). Her neighbor who employed home help was evicted - so much for "assisted" living. My mom's apartment has a washing machine that was wired backwards, so the hot dial gives cold water and vice versa. Calls about this to maintenance go unheeded. Housekeeping staff seem, in her opinion, less motivated than when the place was managed by the previous owner. The food has gone steadily downhill. It's now one choice of meat at dinner with one vegetable where before there were multiple options for main protein and side dishes. The other night they served Polish sausage and sauerkraut, period, great for those who like it, a complete fail for those who don't, or worse, those who have a condition that won't allow them to eat such fare. If you have ulcers, diabetes, or any condition requiring a specific diet you're now out of luck. Mom's been shopping for groceries and doing her own cooking but she's still has to pay for food she can no longer bear to eat. Corn dogs and similar fast food are now what passes for lunch. Despite this downgrading of the food there's been no lowering of cost to live here. My mom isn't the only resident looking around for another place to live and we can't wait to help her make the move.

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