Brookdale Meadow Springs

The director was very accommodating and very kind to our family

We chose this facility because it was recommended to us, the location to me is great, and the grounds are very pretty. The staff is very friendly and I do enjoy talking to them. no issues with the administrative staff [name removed] is always great with getting back to me promptly. My mom does have a cat so they are a pet friendly place. Her birthday was this week and they threw her a little party which I think was great, they even had a 2 man band that came in. There are a few things I feel that need to be addressed such as her medications so we are trying to get things figured out there. Overall it has been good and I would recommend to others looking depending on the level of care your loved one needs.

My father in law fell several times while he was here and none of the staff members would come to help him. I would only put someone here who is very high functioning and more independent, they are just too understaffed to deal with anyone who needs a lot of care. Overnight they only have 1 staff members for 90 residents. They did try to correct things but overall it was not a good experience.

I would recommend the community to others. The staff was very friendly. The administrative team was great at communicating with the family, and upbeat. All of our experiences were during the pandemic. The food could be improved.

Before the pandemic everything was perfect and our loved one was having a good time. Now they have all new employees and they make promises that they cannot follow through with. Over Christmas we dropped things off for our loved one like a Christmas Tree, we asked if they could send us pictures of him so we knew he received our gifts. After three weeks of calling we only got one pictures. Also the nursing staff has been made aware that anytime something happens to our loved one regarding their health, they are to call us first. However, last week we got a call from the doctors office saying the nursing staff called and made an appointment for our loved one. When we call the community and spoke to the head nurse she had no idea what we were talk about.

Brookdale seemed to work out the best for our needs at the time that we were looking. It was good at the beginning, but we have not been super pleased just with everything that is going on now, I am not sure the value is there for the amount of money that we are paying.

I really liked this one. People were very friendly and was very clean. Employees seemed to know their residents by name and they had options

It took me about one month to get used to how they ran things. I was misinformed about a lot of things prior to going there to live. The kitchen needed a lot of change. They printed out menu's but then when you would go to eat, they changed the menu. When it came to meat they served, it was usually very tough to eat and people with dentures had a very difficult time eating. Their fruit plate consisted of canned fruit like peaches or pears. I needed a shower daily, which I was told would be no problem. But I soon found out, I would only get 2 showers a week. Laundry was picked up once a week and when it was returned, it was not a surprise to get some of it returned with stains from a colored towel that had bled onto other clothes; or have socks that were lost. Amd the most important thing was that many times while I was there when I would call for help I had to wait 1/2 hour or more. I was told someone would be there within 15 minutes. Very seldom did that happen.

By far, the most informative visit so far, I was so impressed with [name removed]! She spent a lot of time with me and was willing to help and provide information above and beyond anything I’ve experienced so far! Her willingness to share financial guidance, other possibilities. I’m looking forward to meeting with her again.

This place is so perfect for my Mom!! All the staff treat my Mom so awesome! They’re caring, kind, personable, always there for her. She’s super happy there. She says everyone treats her like family. Everyone loves her there and she loves everyone! It seems that the other residents living there feel the same way about where they’re living and with the staff. My Mom has made a lot of lifelong friends not only with the other residents but with the staff as well. You walk in to the place, it smells and feels inviting! It’s warm, friendly, homey atmosphere is not a facade. It’s genuine! My Mom gets the care she needs but the independence she still craves! I’m so grateful that we found Brookdale Meadow Springs for my Mom! I huge thank you to [Name removed] and [Name removed]. These two ladies are incredible and I can’t thank them enough for what they’ve done and what they’re doing in taking care of my Mom.

staff was informative, friendly and a clean great invironment

Very happy with the tour, good size studio, airy and clean

Will use Meadow Springs again for my mother's respite care. Friendly, and excellent care givers. She enjoyed her stay and met some new friends.

My Mom lives here currently and I feel like she’s getting real good treatment. The staff is very friendly and, if I have any questions, seems to be able to answer any questions. Everyone knows her by name and addresses her as such. There are plenty of activities available and the facility will take the residents out on excursions that they call “Joy Rides”. They also bring in entertainment in the dining room about once a week. The food is very good and there are usually 2 choices for each meal. The facility seems to be kept very clean and housekeeping is scheduled to clean her room once a week. From what I’ve seen, everything looks and smells fairly new. I would recommend them.

Comment: It’s nice to have my Mom in a place where she’s safe. However, the facility is very short staffed and certain things that are supposed to happen routinely (showers/laundry/eye drops) aren’t being done unless Mom reminds them. The pendent they gave her to press for help didn’t work well for the first 3 weeks. The communication between the management and the staff could be improved. I think the building is beginning to show its age as things often break down. Mom is getting regular food, though, and the staff are friendly, so those are both good. The management also seems to be trying to make sure our concerns are resolved in a timely manner. She loves being on a schedule and likes the individual people that come by to work with her. Overall, it’s been a good place. There are just a lot of tiny issues that we’re working through.

We ultimately chose this community because it was close to me like walking distance. And then there was [Removed] she was really great, she went to go visit him when he was in rehab she worked with us really well. People are very nice the housekeeping could be better. The dining room is very nice but very full. They say family can eat there but there is no where to set. Dad really likes his room. The staff is helpful and caring. The medical staff is taking good care of dad. They will try to engage him to join the daily activities. They have a bench out front and a bird bath and a garden in the back. I would recommend this community.

Mom is in the best place she could be I am so pleased with the care she is getting here. There is so much support to help her gain her strength back between the physical therapist and the occupational therapist. A staff member comes and helps her down to the dining room with her walker. The staff is amazing they are so friendly and attentive I really appreciate how they provide quality care to the residents. Mom is eating healthy now and enjoying the food which is helping her. The location of the property is only 4 miles from where I live so I love having her so close by.

We were looking for an independent community for my parents and when we toured with them we had a good tour experience but they were not giving us the best feeling about the atmosphere.

They seem to have enough staff to handle residents. I've tried the food and it is very good. They could improve the experience by having a faster response time. They also haven't figured the billing information.

My mother was at Brookdale Meadow Springs for a respite stay and we were not too happy. From my understanding, they were going through changes in personnel. It seemed like the left hand did not know what the right hand was doing. They should have something in place so when that happens, they have notes or instructions to avoid disturbance from the residents. Also, they did not dispense medications that I gave them, nor did they give my mother a key to her room like they said they would. I am torn because we had a good experience, but at the same time, some things did not go well at all.