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VERIFIED PARTNER

Brookdale Highlands

4250 Lakeland Highlands Road, Lakeland, FL 33813

8.9
Review score
40 reviews
Add review
8.9
Review score
40 reviews
5 star
62%
4 star
25%
3 star
5%
2 star
0%
1 star
8%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Highlands
Brookdale Highlands
99 Photos available
55 Floor plans available
Brookdale Highlands in google map
street view of Brookdale Highlands

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Anonymous
-
Family/friend
4.0
Review for Brookdale Highlands
Lovely welcome. Helpful. Clean environment. When calling a tech for tv problems, he came right away and fixed. Food. Very poor. I had to watch my sister-in-law try a bite of food that was made for her. It was too stiff and two dents, and she started screaming and crying because she was sca

About the facility
Brookdale Highlands

Look forward to new social opportunities and comfortable amenities, here at Brookdale Highlands. Residents can find assurance knowing their personal care needs will be met each day by trained and caring staff members. Choose from a variety of assisted living services, such as help with bathing, dressing, and managing medications, as well as memory care. Brookdale’s dementia-trained team members learn about residents’ histories, routines, and preferences in order to provide tailored and personalized service. Additionally, staff members are available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to promote residents’ safety on-site.

One of the best perks at Brookdale Highlands is the peace of mind that comes from the HealthPlus program — an exclusive program designed to deliver a higher level of care without a higher cost. Here, residents benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN). Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided, as well as support for chronic conditions like diabetes, high blood pressure, and congestive heart failure.

With one-on-one care, transportation assistance, housekeeping services, and homemade meals served...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Highlands

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Compare

Brookdale Highlands
Brookdale Highlands

4250 Lakeland Highlands Road, Lakeland, FL 33813

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8.9
Review score
40 reviews
8.9
Review score
40 reviews
5 star
62%
4 star
25%
3 star
5%
2 star
0%
1 star
8%
9.6
Review score
99 reviews
9.6
Review score
99 reviews
5 star
68%
4 star
21%
3 star
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8.7
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35 reviews
8.7
Review score
35 reviews
5 star
47%
4 star
20%
3 star
11%
2 star
11%
1 star
11%
8.5
Review score
30 reviews
8.5
Review score
30 reviews
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Reviews

for Brookdale Highlands

8.9Review score40 reviews
8.9
Review score
40 reviews
5 star
62%
4 star
25%
3 star
5%
2 star
0%
1 star
8%
Brookdale
8.7
Review score26463 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Highlands with 8.9 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Brookdale Highlands has 40 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.5
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.1
A Place for Mom has scored Brookdale Highlands with 8.9 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Brookdale Highlands has 40 reviews with an average "overall experience" of 4.3 out of 5.
Parent company
Brookdale
8.7
Review score26463 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 40 reviews
Thomas - Family/friend
Assisted Living
February 2, 2024
3.0
Verified Review
Review for Brookdale Highlands
The walkthrough presented a much different picture than reality. Felt we got snookered into buying a really bad timeshare.We were not real pleased. Floor coverage was minimal at best. My mother-in-law would sit for hours waiting for her needs to be addressed. Weekend coverage was almost nonexistent. When we would call it would take hours for a callback, if we got one. When we went to retrieve her personal items the room had a bug infestation. They wanted the room emptied out as fast as possible so they could get another victim in place. They were relentless in trying to get their money. Quite an interruption to grieving. All just part of the Brookdale money vacuum.
Cleanliness
2
Care Services
2
Staff
3
Meals & Dining
3
Value for Cost
3
Response from Brookdale Highlands
February 13, 2024
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
Anonymous - Family/friend
Assisted Living
November 17, 2023
4.0
Verified Review
Review for Brookdale Highlands
Lovely welcome. Helpful. Clean environment. When calling a tech for tv problems, he came right away and fixed. Food. Very poor. I had to watch my sister-in-law try a bite of food that was made for her. It was too stiff and two dents, and she started screaming and crying because she was scared and it stuck, she cannot eat it. It's stuck to the roofer her mouth and she does not have a tongue to help her with that, she was hysterical. No help for a few minutes. Eventually, the food was taken away and never brought back with any alternative. Luckily, she had something in the refrigerator that she could eat as she was really really hungry. Apparently after I left, they brought the same thing back to her for dinner. This is unacceptable. Please look at her orders. Please puree her food. If it can mold into a form, it's too dense and too hard. You must get this right. The aid left with the food said she should be back to, and talked to the kitchen. We never heard another word she never came back. Unacceptable
Cleanliness
5
Friendliness
5
Care Services
1
Staff
3
Anonymous - Family/friend
Assisted Living
September 28, 2023
4.0
Verified Review
Review for Brookdale Highlands
I like it here but you do have to watch out a little. I would recommend to others. We picked this community because we talked to the people that lived there and they liked it.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
Denise H - Family/friend
Assisted Living
June 29, 2023
5.0
Home away from home
Mom has been at Brookdale for 4 years now and it has been a wonderful experience for all of us. The staff has been great even through covid & management changes. Questions are answered promptly & issues resolved in a reasonable amount of time. The activities director stayed in contact with me during hurricane Irma last summer as I was concerned about mom but she faired better than we did! Overall Brookdale is home away from home for mom.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Toured community
Memory Care
June 27, 2023
5.0
Verified Review
Tour experience
We toured with Brookdale Highlands and it was excellent. They do not take Medicaid at this time, which was why we could not go there. It was my first choice if it was affordable. They had well trained, caring staff.
Sherry T - Industry reviewer
Assisted Living
June 14, 2023
5.0
Brookdale Highlands and [name removed] are Absolutely Amazing!
We were in a situation where we were in immediate need for my Mother and Father in law to move into an assisted living community. She had fallen 4 times in three weeks and we just couldn't allow her to keep living in her home. It was a Sunday and we just dropped in at Brookdale Highlands without an appointment. It was on [name removed] day off, but she graciously guided us through the tour of the community from her cell phone! We are so grateful. We were able to secure a lovely apartment for my Mother and Father in law in record time! From Sunday to Thursday it was done!!! So Thankful! I would definitely recommend the community to anyone seeking a lovely place to live out your Golden years! And I highly recommend working with [name removed]! So professional, kind and caring at the same time! 5 Stars!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
May 16, 2023
5.0
Verified Review
Happy with experience
I would give each category except activities a 5. Activities I'm going to say 4 only because my mom really doesn't participate in anything. That is mostly her, but I do wish they would push her more to get involved. The staff has been really helpful to me and welcoming. The main reasons we chose this facility initially was because it was clean, the staff were all really friendly and the location is very convenient to my house.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Sylina - Toured community
Memory Care
March 20, 2023
5.0
Verified Review
My Tour Experience at Brookdale Highlands
I liked Brookdale Highlands, but it was further away from family, along with another community. It was also more expensive than we wanted to spend.
Anonymous - Family/friend
Assisted Living
February 17, 2023
5.0
Verified Review
Great Locoal Option for Assisted Living
We picked this community becasue, they have had a lot more pull cords for the residents. They were helpful to get my loved one in quickly, which was appreciated. The staff could improve on communication with the family members. The food is good as to be expected. Overall. I would recommend to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Value for Cost
5
anonymous - Family/friend
Assisted Living
February 13, 2023
1.0
Verified Review
Brookdale Highlands review
The aids were absolutely fantastic and treated our loved one like a queen. However, the sales person was good and really sucked us in - he did not make us aware of certain charges that would be imposed and when we received our first bill it was not what we were told and when we asked for a breakdown or an explanation at all.
Friendliness
5
Care Services
5
Staff
5
Response from Brookdale Highlands
February 16, 2023
We appreciate you taking the time to share your feedback and are sorry to hear we did not meet your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
CM - Family/friend
Assisted Living
October 20, 2022
5.0
Verified Review
Brookdale Highlands Just Like Home
They are very efficient here. The nursing staff is very caring, and have been prepared even during the hurricane. They have taken great care of my loved one. The staff communication is very good with the family when we have questions or concerns about our loved one. There are three meals a day served to the residents, and there is a menu for the residents to order off of.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
September 22, 2022
5.0
Verified Review
Tour experience
Our tour experience with Brookdale Highlands was WONDERFUL. All of the staff that we spoke with and the people who took us on the tour could not have been nicer. I think my dad would have done well here, we just felt that another facility we toured was the better fit for his care needs at that time.
anonymous - Toured community
Memory Care
September 20, 2022
5.0
Verified Review
Tour experience
We toured with Brookdale Highlands and it is an absolutely fabulous place - if you can afford it. It is so beautiful and all of the people we interacted with could not have been any friendlier. The reason we did not go with this facility was because of the price and the fact that they do not accept Medicaid.
Anonymous - Family/friend
Assisted Living
July 25, 2022
4.0
Verified Review
My Review
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
2
Activities
3.5
Value for Cost
4
Anonymous - Toured community
Assisted Living
April 29, 2022
4.0
Verified Review
My Tour Experience at Brookdale Highlands
Nice community. It was too far from family and friends.
R B - Family/friend
Memory Care
April 13, 2022
5.0
Verified Review
I would highly recommend
I would say that this is a nice community and they take good care of my loved one. I would recommend this community for you or your loved one. The staff are great and some of them are exceptionally good and some of them are not so friendly. The tour was great and they gave me all the information I needed for this community.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
K C - Family/friend
Assisted Living
January 21, 2022
5.0
Verified Review
The Best Place for Mom to Be
Brookdale Highlands is an excellent place. The location is convenient to family, and this was a bonus for us. Out of all the communities I looked at this was the brightest, with the largest refrigerator in the biggest rooms possible. I was impressed.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
December 14, 2021
4.0
Verified Review
Honest opinion about Brookdale Highlands
I think it's good overall. There's room for improvement, but most of the staff are friendly and nice. Its's an older place, but they keep it clean and keep it up pretty good. But I think they have some hidden agendas where they don't share everything. For instance, they have yearly price increases, and I think they should have shared that upfront.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
anonymous - Toured community
Memory Care
November 24, 2021
5.0
Verified Review
Tour of Brookdale
We had a wonderful tour with Brookdale. It was clean and the staff were great. It was a little too expensive for what we were looking for.
Becky - Family/friend
Assisted Living
November 1, 2021
4.0
Verified Review
Would Recommend
Living at Brookdale Highlands has improved my mother's mobility and outlook. She gets up and gets dressed and goes to eat, whereas she wasn't doing those things at home. The staff are very friendly, and they take very good care of my mother. There are two girls that come in the morning and make her bed, bring her breakfast, give her showers. They're just very sweet to her, and she likes them a lot. One area I would like to see improve is the food.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
4
Viewing 1-20 out of 40 reviews

Amenities
at Brookdale Highlands

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Guest Meals
  • Meals Provided
  • Vegetarian
  • Professional Chef
  • No Sugar
  • Low / No Sodium
  • Room Service
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Bar or Pub
  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Indoor Atrium
  • Barber Shop
  • Beauty Salon
  • Outdoor Common Areas
  • Library
  • Computer or Media Center
  • Indoor Common Areas
  • TV Lounge
  • Meeting Room

Recreational areas

  • Fitness Center
  • Movie or Theater Room
  • Arts and Crafts Center
  • Game Room
  • Piano or Organ
  • Billiards Lounge

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Stretching Classes
  • Pet-focused Programs
  • Tai Chi
  • Live Musical Performances
  • Brain fitness / Dakim
  • Yoga / Chair Yoga
  • Holiday Parties
  • Wii Bowling
  • Reminiscence Programs
  • Art Classes
  • Forever Fit
  • Birthday Parties
  • Trivia Games
  • Activities On-site
  • Cooking Classes
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Wine Tasting
  • Devotional Activities On-Site
  • Sensory-based Programs
  • BBQs or Picnics
  • Live Well Programs
  • Happy Hour
  • Day Trips and Outings
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Dances
  • Devotional Activities Offsite
  • Catholic Services
  • Karaoke
  • Gardening Club
  • Live Dance or Theater Performances
  • Other Religious Services
  • Intergenerational Programs

Neighborhoods
around Brookdale Highlands

See what the neighborhood has to offer and what’s nearby:
Brookdale Highlands in google map

Frequently Asked Questions
about Brookdale Highlands

Brookdale Highlands offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Highlands 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (863) 701-7820 to reach a resident at Brookdale Highlands.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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