Brookdale Centre of New England

We toured Brookdale and it was very nice and the people were friendly. It was comfortable and clean but we decided to go with another facility.

Covid has made some things difficult. For instance, if you drop something off, you can't bring it in. And then it has to sit in the front foyer for a day, which I don't think is necessarily secure. There were a lot of extras we ended up having to pay for that we weren't aware of, like medical supplies and snacks. From what I know now, that's pretty standard. I just wish I would have know up front. The staff have been in touch with my brother and I regularly, although some communication could be a little better. They sent a Mother's Day email the other day, and it would have been nice to have more than three days advance notice that they were going to allow family in to the rooms to visit. But again, I know everything changes so quickly with Covid. I've had nothing but good interactions with the staff. When we contact them with questions or concerns, they've been great. My loved one likes the drink cart. I'm not sure how often they bring it by, but she seems happy every time she tells me about it. The only thing I worry about with my loved one is that she puts on a good show, even when she's not doing well mentally, and I'm not entirely sure they see through that. This has been a tough transition for her. This is what has been difficult with Covid and not being able to go inside to visit. There are things we see that they don't because we know her well. But I'm sure that would be the case anywhere.

Everything was good. for us It was what we had hoped for. Overall our loved one enjoyed the food. The food could be late or cold due to the food being delivered due to the pandemic.

I would recommend the community if you have the money. The stand out is the staff who seem to really care. The communication is great and they are always calling with updates on my loved one. My loved one has more food than he knows what to do with. He is able to pick what he wants and send the rest back.

The staff members at this community are amazing, as well as the care service that they provide. Our loved one is the worlds pickiest person and she even says the food is amazing. The activities they offer are fabulous, and we really enjoy our nice the staff are and her apartment is very nice.

51 Min drive for Mom. Max cost $7,595 Monthly. 44 Residents. Square floor plan. Courtyard access inside Memory ward Post covid can take him out for extended visits. MOVE-OUT LINES: Aggression, 1-1 Physical feeding (but can hire agency) and if he needs 2 people to move him.

I would highly recommend Barrington of West Chester to others for their loved ones. They are professional, competent and caring towards the residents. We feel safe that my loved ones are here.

We chose this facility at the time because when we went in here they were very friendly and it seemed like it would be a good fit. The room sizes here are pretty good, he started out in a double and then moved to a private. The only reason we left was because they do not have overnight nurses and he needed that care. They were all very good to him and I would recommend to others.

I feel this community is understaffed currently. I would recommend the community to others. The head nurses were always very nice to our family and loved one. The room was nice. There was a full bathroom, and kitchenette included.

Due to COVID we were not been able to interact with our loved ones. When we did see our loved ones sometimes our fathers clothes would be filthy, and our mother looked like she needed to be bathed. We do think the activities were good, and it appeared very nice and was beautiful place. One other thing that was difficult was the communication, we would leave messages and they would sometimes never call back.

Prior to COVID it was a great place. I would recommend this community to anyone. The assisted living since COVID, it is tough on the residents due to to the lock down. The community is allowing visits in a room for 30 minutes.

Our experience has been good, as a matter of fact, we have told friends that. I've not a problem with them. If my mother-in-law gets back to ambulatory then I would put her back in there. The activities included day trips which I thought was a good thing to get them out of the community. I saw them doing exercises, bingo, music, and crafts. They had everything you can think of. My mother-in-law was in the memory care, so I'm not sure what other activities were offered.

When we first went there to visit, they presented an array of food, as well as presented a large variety of different food options.. But when she moved didn't see any of that. At first the place appeared beauty, but figured out once we moved it that it wasn't. We would call numerous times with multiple concerns, and never received any phone calls back.

Activities they provided before COVID were bingo, exercising, movie nights, wine nights, They would go on trips and sight see, as well as shopping. They would get their nails done, and do arts and crafts. The upstairs had pool tables.. The food was been good for the most part. My mom has a large living room, kitchen area, and walk in closet. The staff was very friendly which stood out to us most.

My mother loves the staff and those that work with her. The food is nowhere what we were expecting. Through the Covid-19 pandemic, they have been sending up menus for the residents to check what they want, however they often get her order wrong or the food they do bring is prepared incorrectly. They also often times do not bring food back up if she turns it down. The staff also does not clean the bathroom thoroughly enough. The price is also outrageous and increased again this year by quite a bit. As far as activities, they mostly just have 15 minutes of bingo and that's it.

The residents and the staff were very friendly. There were a lot of activities offered, and many residents participated, but my mother wasn't a joiner. The community was beautiful, clean, and kept up. The apartments were a great size with beautiful and large bathrooms. The food wasn't great, it was pretty disappointing. We all liked the community but our mother wasn't happy living in an assisted living.

We placed my father here and he is very happy and content. He is in the one bedroom apartment. He loves the meals and the coffee! I get prompt responses when I have to check up on him or have a question. I do feel the staff is somewhat limited (in the middle of the corona virus pandemic) at times. It may have been helpful to receive a list of contacts in the facility to know who to contact for various questions; however, my dad may have received that in-house and due to the fact we cannot visit now I'm not totally in the know. I would also say that the pricing contract was very confusing and not itemized well, there was a hidden personal service rate not well explained during our research. It took several attempts to get the correct figures and there were too many 'hands in the pot' getting it right. Other than that, we are grateful for the kind and caring staff.

We like this place best of all so far.

The place is huge and beautiful. Everyone was very helpful and friendly. The programs they offer seem very interesting. I like the fact that the patients in the secure ward are not isolated. And shared rooms still give the patients privacy.

My tour at the Coventry Brookdale resulted in finally finding THE place for my Mom's memory care placement. The assisted living for memory care wing is darling. The residents faces were cheerful and the atmosphere was welcoming. Shared rooms have separate bedrooms with a shared bathroom, which I found very agreeable. I expect time will show this to be a good, dare I say...great match.