Bridgepointe at Ashgrove Woods

The facility was clean and very impressive at first. The administration was very enthusiastic and appeared caring. We gave notice and moved my family member after just a month. Medical issues were not addressed. Conflicting or evasive responses were often given. Preferences were not honored. Mail was not delivered and was returned unopened after we moved. Clothing disappeared. My family member was dehydrated, withdrawn and afraid. The administration was not visible on site very often and has ignored questions and concerns. When we gave notice the only reply was "when are you leaving?" A call to the corporate office had the same result. You can tell where the lack of concern originates. Really research this company. The very high charges do not reflect the service provided. I would look elsewhere. Not sure why the word "Christian" is part of the corporate identity. After over$10000.00 billed for our one month bad experience, I feel like I would love to warn anyone even thinking of approaching this property.

My loved ones are here at this community and so far it has been a good fit. The staff are doing all that they can for my loved ones. The facility is clean, nice and well maintained. The meals are pretty good and the staff are helping my loved adjust to the meals they serve.

My mother is doing very well here at this community. My family and I am very pleased with her move here . So far everything has worked out well. She in being cared for well, they have a lovely staff here. They are very friendly and upbeat. I know she is safe and in at a good place here. This is a community I would recommend.

My tour of this facility went very well, it was one of my top picks. The community looks great, everything was nice and clean. The staff was very kind and friendly. They offered us a meal and the food was great. It was a very nice experience, I enjoyed my tour.

Lively engaging staff. Facility well lit and laid out with each wing hallway different. This was our first visit and tour.

My loved one is in the memory care unit. The staff in that unit is very caring and attentive to all the residents. They are well taken care of. The facility is very clean and does not have an odor. The food is also good.

They have done very well receiving my loved one and when I moved him in from the other place it was a night and day difference, he is much happier at Bridgepointe. The caregivers pay attention to him and overall it is very good.

We selected this facility based on the caring staff and observing the residents in the memory care unit.