BridgePoint at Los Altos

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We were very impressed with the care they showed our father, and we are very happy with BridgePoint.

The staff are caring. They offer good activities, for instance we especially enjoyed a couple of winter festivals in the parking lot where they encouraged families to meet their loved ones there, while implementing socially distancing, to enjoy some music and adult cocktails. There are open outdoor courtyards that the families can meet in. It's close to shops, hotels, and dining areas. The price is reasonable considering all the activities going on. The staff did have a difficult time keeping up with all the changes and challenges of Covid, but I feel like they did a good job of having community safety in mind but also balancing the need for the residents to have social interaction with other residents and their families. They seemed to be good about using outdoor space so we could still see our loved on during this time. We've heard of complete lockdowns at other facilities, and we chose this one for their flexibility while still maintaining safety protocol. They only had one suspected case of Covid, so they went under quarantine until they could verify. And it ended up not being Covid. So they never did have any confirmed cases, which is fantastic with all the seniors and families coming and going.

Modern, well-maintained facility. Friendly, attentive staff. The lobby bathroom was very clean. Viewed studios and one bedroom apartments. Upgraded kitchenettes. Dining open from 7am-7pm. Food available all day. Selection good; Presentation/taste, okay.

Vibrant community with large bedroom configurations, nice food quality/options, and many activities

This place does not have continuing care, so you can't stay there as your care needs rise.

My sister and I met with [name removed] last Friday to learn more about the care/service offered and toured the grounds and an apartment. I loved the raised gardenting beds and the rabbit hutches they had on the grounds. My only concern is that my folks may find the apartment too small. This is likely to be one of their biggest mindsets needing to be changed. We loved the facility and the caring staff. I received a follow up call on Saturday regarding my visit from [name removed]

My grandma enjoys living at this community. The staff are very caring. She likes the activities and loves the food. They keep the community well taken care of and I would recommend BridgePoint.

We like this community and my mother in law seems to be slowly adjusting to living here. The staff are helpful and friendly. They have a core group that welcomes new residents and helps them feel included. They encourage her to participate in the numerous activities offered. She loves the food. They keep the community very clean even though they are going through some construction. I would recommend this community.

This was a good visit and I got the answers I needed from the tour. The facility is clean. It seems to not be as big and I was hoping for a variety of residents. I also did not like the external view of the community. This was not a fit for my mom.

BridgePoint has a wonderful wellness program for residents, though not it is not for everyone. I recommend BridgePoint for those who don't need memory care and are still cognitively present. My mother in law has complained about having a little trouble getting clean towels. Alma, the director of personal care is a real rocket, she is great. This is a wonderful place for people with more going on, but may become isolating for those who cannot keep up.