Belmont Village San Jose

My aunt stayed here for a couple month respite. The staff was incredibly kind and patient and our aunt has cognitive issues and late stage breast cancer and can be a bit challenging. Most of the staff have been there many many years. They were positive and cheerful and bent over backwards to make her comfortable. From the kitchen and activity staff , the front door staff and the drivers were all wonderful too. The staff in the wellness area was very attentive as well. We ate meals with her a few times and we found the good to be quite good. My only constructive feedback is the downstairs floor plan with the dining room connected so closely to the lobby. It feels awkward and like I was in a fish bowl when dining with my aunt.

We had an excellent experience. We always felt supported and communication was top notch. My loved one enjoys the meal choices. The community has done a nice job accommodating my loved one's dietary restrictions.

Every time we come to visit our loved one all of the staff members have a smile on their face - they are all so friendly, helpful and very nice. Based on the experience we have had so far we would recommend the Belmont Village San Jose to other families.

For the family that comes and visits our loved one, all seem to be very impressed with the community. The staff at this community are much friendlier than the previous community our loved ones were at. They have a lot of activities for the residents to do that our led by a real person as opposed to someone on a TV and we really like that. Based on our experience we would recommend this community to other families.

It's really great and we are happy with it but it is very expensive.

Great care givers and administrative support. Always feel welcome coming into facility and that the people helping my mom really care. The nursing staff has been exemplary, always reaching out to communicate and showing my mom is being well monitored. Dining is a big deal for many elderly people in living facilities. My mom keeps saying this is the best food compared to other places she has been, thanks Chef [name removed]!!!!

It is expensive but very worth the money because we know she is getting good care over here. She is in the memory care unit and they do a great job with her and keep her active. They do not let her stay in her room and the staff are really good. Their communication is fabulous, my mother in law fell the other week in her bathroom and they called us right away and let us know what happened.Their follow up is also right on que. The meals are served restaurant style, you are able to choose from the menu. Before the pandemic, we would go eat with her and you can order as much as you want which I think is better. I would absolutely recommend them

I did a virtual tour with [name removed] on Friday [date removed]. Nice room sizes available. Great facility with many extras. [Name removed] put together a complete tour for me.

Very good for memory care/Alzheimer’s. Small rooms. Broad range of memory care and physical care options. No stove seems like a dealbreaker for mom. Seems like mom is not ready for something like this.

[Name removed] will a resident at Belmont this weekend. Tour went very well, will be an adjustment from her current living situation but she has been participating in the decisions involved in this move. Thanks for your help.

My parents have been at Belmont Village for over 6 years and have received outstanding services and support from the staff and care givers. [Name removed] the Director is an outstanding leader and has run the village in an outstanding way. We could not me happier with the love and care our parents have received.

I'm not entirely sure how I would have learned to cope with the failing health of my family member without the help from the excellent staff of Belmont Village in San Jose. Most especially Director [Name removed] and his calm presence and guidance. He is the best! Always makes time for me and my many questions.

Look elsewhere!! The director [name removed] is extraordinarily unprofessional, emotionally unstable and weak. Unfortunately, the misdirection can be felt throughout the the facility especially for the residents. One of many examples: My 77 year old mother has been there for 6 weeks and the air conditioning has been stuck on the heater mode at 80 degrees the whole time despite repeated maintenance service requests and apparent attempts. We met the lady from the room 4 doors down that has the exact same problem. They are supposed to bathe her but they do not. They don’t get her to brush her teeth although she needs assistance. When I visit, I am so saddened, she has dirty clothes and body. I must make sure she bathes and make sure she brushes her teeth when I visit. It is completely inadequate. They have no trained counselors for emotional support, although my mother desperately needs one to help her through this traumatic transition. Instead there are sweet, however, under trained and underpaid “Pals” that check on them. The director, [name removed] intentionally intimidated and harassed my family while we were visiting my mother by getting directly in the middle of a family matter we were trying to handle privately. He overstepped his professional bounds by forbidding my mother and I to talk privately with the charge nurse. I hope his boss sees this as he should be immediately fired! I wish I could give more than one star because there are very kind staff and the food and location are quite good. However, until the directorship is much, much, much better, the whole facility suffers. The price is quite high and would be worth it if not for the extremely poor management, but I would not send a loved one to this particular location unless you find the management has changed. You will certainly find vacancies here, but there are plenty of other places you can chose from. Be forewarned!