Sunrise of Crystal Lake

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

While our loved one was there, they were very well supported and well taken care of. We were very happy.

If you want your loved one in a family, this is the place. After all of the covid-19 situation, I couldn't imagine my mom in a better place. She is treated like family, and they treat me like family also. Care is just wonderful, especially with her declining memory. There is always help from someone, no matter how small the gesture. Many thanks ??

In [date removed], my parents were separated when my dad went to the hospital. They were apart for 5 month, due to regulations at their former facility. The Sunrise staff was very willing to do evaluations on both of my parents, to see if they could place them in an apartment together. While Covid-19 has kept our family from inside visitations with my parents, the staff at Sunrise in Crystal Lake has been the family that my parents need. They have been as caring and attentive as my family would be, if we were able to care for them. Even with the restrictions of Covid-19, the staff continues to spend as much time and bring comfort and cheer to the long days in isolation. I can't wait for the day the doors are open to families, but I am so grateful to the Sunrise community for giving our family the peace and comfort, knowing that our parents are well cared for.

What stuck out to me about Sunrise of Crystal Lake was the atmosphere when I first walked in, I felt very comfortable and welcomed. The people here were also very friendly and you could tell that they cared. My moms room was a good size for her. Their food was very good whenever we ate here, the quality of the meals were good as well. I will say that they were very accommodating and very responsive our needs. I would absolutely recommend.

Sunrise of Crystal Lake is a wonderful senior care community. My father moved into Sunrise February 2020 from another much larger senior community that wasn't providing the daily care my father required. The management and staff of Sunrise of Crystal Lake is top notch compared with the other facilities I visited. I am very satisfied with my father's daily care and I highly recommend Sunrise of Crystal Lake to any family seeking a professional and truly caring community for their senior family members.

Can't stop talking about the place. Sunrise of Crystal Lake is a great place. My mother is well taken care of and she likes where she is at. She loves the nurses and aides. In this pandemic Sunrise was not fooling around and we can tell they worked very hard to stay on top of any problems that arose. Also they worked hard to AVOID problems which we really appreciated. They followed all the important guidelines and we felt very confident that our mom was being well take care of. And she was. I've made a call to talk to my Mom's nurse and they called back. No problems reaching the nurse or anyone else at the facility.

After visiting several memory care facilities Sunrise of Crystal Lake stood out as totally superior to the competition. The longevity and personality of all employees is amazing. They are caring and just wonderful in their interactions with residents and families. They give you confidence that you loved one is in GREAT hands.

Sunrise staff consistently show respect, patience, humor and compassion in their relationship with my father and all residents. The environment is homey and a community. My father has found renewed meaning in his life and we view Sunrise staff as part of our family. The director goes beyond what I would expect in terms of engagement with residents and working to maintain quality of care.

We chose Sunrise of Crystal Lake after my husband had been at another Sunrise for 2 years. My sisters immediately agreed it was the right place for mom. It is a bright, homey, clean facility. There is always staffed with smiling, helping caregivers. But most importantly, mom is happy there. The staff is always communicating with family. Individual update calls are received monthly. We also receive letters from mom's caregivers that mention their interaction with her.

My mom has been at Sunrise almost a year now. We have never regretted our choice. The Loving care she receives there is beyond what is expected, paticularily through this Covid-19 isolation. When we finally got to do our 'outside visits' my mom looked amazing, and she acted like we hadn't been apart for over 3 months!! This is only accomplished through everyone at Sunrise showing her the love and attention she can get nowhere else.