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On the positive note - the residents do not have to wear masks. They receive very friendly care from the staff and they seem to genuinely care. He has ben able to keep a lot of his independence. They also have a men's club as well which is nice and a lot of activities as well. They do have an app and they comminute to the families on all the activities your loved one will participate in. Sometimes they have photos as well. You can also send messages and cards through the app. They have a personal car service that he is able to pay to take him down and back to whenever he wants to go or they are able to order an Uber for him too. He is in a very big studio and it works out great for him. On the downside from what I understand the transition was a bit tough. They did not do his laundry for a couple of weeks when he first moved in because they did not know they were supposed to be doing it. There have been some communication issues, they do get resolved when brought up but they do have to be addressed. The employees are wonderful but I do think they are mad they have to wear masks every day and it slows them down. There was some inconsistencies on the mask policy as well but those seem to have been dropped. They staff really have been great and they bend over backwards. Overall it is a wonderful place, especially if you are independent. There are just some things they could improve on.... Read more
Distinctive amenities and passion for quality care is what sets Balfour Anne Arbor in Anne Arbor, Michigan, apart from the rest. Settle into your new home knowing you will be well cared for, and that your independence and individuality is respected. Modern interiors with soft lighting set a relaxing mood, while outdoor spaces showcase the beauty of Anne Arbor.
You and your pets are welcome to live a rich, spirited life here at Balfour Anne Arbor.
Balfour offers independent living, assisted living, memory care, skilled nursing, respite care, and a dementia day program. The 24-hour on-site, licenced nursing staff is available to provide safe and compassionate care, through assisting with daily living activities such as bathing, grooming, and dressing. They encourage you to live life to the fullest, and on your own terms, striking a balance between assistance and independence, while making you comfortable that someone will always be nearby.
Take a seat in the private dining room where you can enjoy international cuisine, along with special diet options such as gluten-free, vegan and vegetarian, and low sodium, all prepared by a professional chef. Dine with friends in the cafe and bistro area, or unwind at...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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On the positive note - the residents do not have to wear masks. They receive very friendly care from the staff and they seem to genuinely care. He has ben able to keep a lot of his independence. They also have a men's club as well which is nice and a lot of activities as well. They do have an app and they comminute to the families on all the activities your loved one will participate in. Sometimes they have photos as well. You can also send messages and cards through the app. They have a personal car service that he is able to pay to take him down and back to whenever he wants to go or they are able to order an Uber for him too. He is in a very big studio and it works out great for him. On the downside from what I understand the transition was a bit tough. They did not do his laundry for a couple of weeks when he first moved in because they did not know they were supposed to be doing it. There have been some communication issues, they do get resolved when brought up but they do have to be addressed. The employees are wonderful but I do think they are mad they have to wear masks every day and it slows them down. There was some inconsistencies on the mask policy as well but those seem to have been dropped. They staff really have been great and they bend over backwards. Overall it is a wonderful place, especially if you are independent. There are just some things they could improve on.
I wouldn't put my dog in Balfour. I'm surprised they didn't kill my mother.
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I toured Balfour Ann Arbor and it was a very gorgeous, but fancy place. They had a lot of activities and a lot of fun things going on. I loved the guy there, he had an interest in my dad and what he did for a living. We talked about a lot of different things. Because of how fancy Balfour is, you'd have to be very cognitive and active to enjoy the things they have there - the wine list, the pool, etc.. It's a great community for active seniors, but my mom needs more care than she needs amenities. Most of the things she'd be paying for would be wasted. It wasn't the right fit because my mom was already past the level of care I think they could provide.
We moved my parents in here in the midst of the pandemic. Balfour carefully navigated the twists and turns of all the protocols required. The staff here are absolutely amazing. Chef Adam brought his stunning culinary skills-and the residents there are treated to unparalleled menus. 100% the best place in Ann Arbor.
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They are struggling a little bit with staffing like most other communities we assume, but the staff members we have met have been outstanding. With the staffing issues sometimes communication gets a little lost. The meals are wonderful, we have eaten there a few times and every time we were thoroughly impressed. We only visit every now and then so we aren't sure about all the activities, but they have an online program families can sign up for and follow along with what your loved one is participating in and what their interests are and what they have done for the week.
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Our experience here was so great for rehab and in the assisted living facility, we transitioned to an apartment in independent living after! The building is magnificent and the employees remarkable. There’s always a friendly face to help at the front desk if you have questions, the food is superior to many restaurants in town, and the activities are varied, plentiful, and well attended.
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I have lived here over 18 months. Yes outstanding decor and food. BUT: 1. It has taken over 9 months to repair two safety issues 2. After 18 months pool down for 6 weeks Because heater broke down because of hard water leaving mineral deposits in controls 3. Building not considered secure by Balfour 4. We had to fight and fight just to get a crafts room. This Senior living facility on is on a Small 6 acre lot. 5. Management has taken a strong stance against me and will not answer my questions. They are punishing me. For The questions I ask. 6. In my opinion residents are not Balfour’s customers the investors are the customer 7. The reviews on Balfour’s web site Ann Arbor include 2 employees, 2 outside vendors 5 former employees 8. Employees outstanding but short staffed
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... we are so happy dad is living at Balfour! Balfour Ann Arbor is truly unlike any other senior living community in the Ann Arbor area! From the initial phone call asking for information to my dad comfortably living in assisted living, the staff, residents, and overall experience has been unlike anything myself or my family could have imagined. My dad even called me the other day to tell me he was too busy socializing, doing one on one activities, and swimming, he didn't have the time to talk to me! The nursing staff are amazing and the food, although delivered during COVID, is incredible! We are so happy we moved my dad into Balfour because he is finally living life to the fullest again!!
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I was a independent living resident at Balfour-Ann Arbor for 7 months - the first resident to move in when they opened in November 2019 and the first to leave in June 2020. In my opinion, this is NOT a good place for anyone to live, let let alone any senior! Most of the foregoing is the tip of the iceberg, but in a nutshell, what I have written says plenty to raise a huge “red flag” to potential residents of any Balfour facility, since they are all owned and managed by the Corporation Headquarters in Colorado. Balfour-Ann Arbor has 3 areas of living - Independent, Assisted and Memory Care. I was looking for a facility that had these things, but I wanted them to all be physically separated and that the areas did not co-mingle. I was assured more than once, and by more than one person, that each area had its own dining room and there was no mixing of residents. I told the leasing persons on more than one occasion when I checked on this initially as well as subsequently that I would not move into Balfour if the 3 areas co-mingled. Again, I was always assured that they did not co-mingle and that is one way Balfour was different than other places of this type. In about February, 2020, a situation arose that made me question whether that was indeed the case after I moved in. At that time, I asked the person I talked to on more than one occasion when I was looking into Balfour and she told me the exact opposite. She indicated that the three areas could mix and use any and all parts of the facility and that anyone could eat in any dining room they wanted. I was shocked to say the least. I checked with a couple of others who signed up about the same time I did and they were told the same thing I was. In my opinion, the Ann Arbor facility is totally disorganized and chaotic in almost every respect, except for the kitchen staff. The original staff, as well as many many subsequent employees, have either quit or been fired and almost nothing gets done that you ask for over and over, if at all, and you continue to pay for services you do not receive. Balfour is like an employee revolving door and has never been fully staffed. except maybe on the first few days. And, a large number of employees are incompetent and/or have insufficient on-the-job training and supervision to do their jobs. If they are competent, they have too much work to do because of understaffing and are unable to speak up for fear of losing their jobs and end up quitting at some point. The Associate Executive Director, who took over when the Corporation fired the Executive Director shortly after the facility opened, is overwhelmed with so many jobs to do; thus, he cannot possibly keep up. In addition, medical updates sent to the residents and families on a regular basis by the Corporation were almost always glowing about how well Balfour and the residents were doing keeping the virus out of their facilities. However, in Ann Arbor, in all instances but one, they never really informed residents there about the fact that the facility had never been risk free from anyone getting the virus in the facility. This was because of, among other things, selected resident reprehensible self-serving behaviors that almost continually put all residents and staff there at risk as well as contradictory or misinformation from the Corporation about the length of time someone needed to be in quarantine or whether they should be quarantined at all, The fact the virus has not gotten into the Ann Arbor facility is not because of anything Balfour did. It is quite simply a major miracle it did not. The “Balfour Way,” as they call it by the Corporation, REALLY means to give you as little as possible, despite what their literature and the Corporation says, and for residents to not complain. And, if you do, they threaten you with legal action and termination of your lease, like they did with me. In addition, they charge you a lot of money to live there that basically pays for all the decorating “fluff” and hollow promises of what they will be doing for you. Both of these things are part of the hook to sell you on this facility. The COVID-19 virus was not the problem, it just exposed a myriad of systemic problems with this Corporation that one might not have noticed right away under normal circumstances, but they sure became apparent quickly when you tried to get even the simplest of things done here before and during the virus. This is not to say that local staff are totally unresponsive. They are polite about requests and employees are nice to the residents, but there is largely no resolution to any of your complaints and requests, which has continued since they opened. Since, Balfour-Ann Arbor is only 7 months old, I would highly suggest that you research the other Balfour facilities and access sites online that give accounts of other resident reviews of all the other Balfour properties (in Colorado) and their experiences with this Corporation and things that people were/are not happy with at those facilities BEFORE signing up to live in one of their facilities. I would also read online internet reviews of employee experiences at other Balfour facilities. There are only 2 reviews of the Ann Arbor property from employees - one positive and one negative - and no reviews by any residents (current or former) except mine. But, I personally know at least one other current resident that is leaving Balfour-Ann Arbor soon because of the problems there, and residents continue to complain about things there that never get addressed. For some reason unknown to me, they still don’t realize after six months of complaining that they never will. I lived and learned, and I hope I can save someone else from making the same mistake or at least be fully informed.
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I was a independent living resident at Balfour-Ann Arbor for 7 months - the first resident to move in when they opened in November 2019 and the first to leave in June 2020. In my opinion, this is NOT a good place for anyone to live, let let alone any senior! Most of the foregoing is the tip of the iceberg, but in a nutshell, what I have written says plenty to raise a huge “red flag” to potential residents of any Balfour facility, since they are all owned and managed by the Corporation Headquarters in Colorado. Balfour-Ann Arbor has 3 areas of living - Independent, Assisted and Memory Care. I was looking for a facility that had these things, but I wanted them to all be physically separated and that the areas did not co-mingle. I was assured more than once, and by more than one person, that each had their own dining room and there was no mixing of residents. I told the leasing persons on more than one occasion when I checked a few times about the areas being separated that I would not move into Balfour if the 3 areas co-mingled. Again, I was always assured that they did not co-mingle and that is one way Balfour was different than other places of this type. In about February, 2020, a situation arose that made me question whether that was indeed the case after I moved in. At that time, I asked the person I talked to on more than one occasion when I was looking into Balfour the exact opposite. She indicated that the three areas could mix and use any and all parts of the facility and that anyone could eat in any dining room they wanted. I was shocked to say the least. I checked with a couple of others who signed up about the same time I did and they were told the same thing I was. In my opinion, the Ann Arbor facility is totally disorganized and chaotic in almost every respect, except for the kitchen staff. The original staff, as well as many many subsequent employees, have either quit or been fired and nothing gets done that you ask for over and over, if at all, and you continue to pay for services you do not receive. Balfour is like an employee revolving door and has never been fully staffed. except maybe on day 1. And, a large number of employees are incompetent and/or have insufficient on-the-job training and supervision to do their jobs. If they are competent, they have too much work to do because of understaffing and are unable to speak up for fear of losing their jobs and end up quitting at some point. The Associate Executive Director, who took over when the Corporation fired the Executive Director shortly after the facility opened, is overwhelmed with so many jobs to do; thus, he cannot possibly keep up. In addition, medical updates sent to the residents on a regular basis by the Corporation were almost always glowing about how well Balfour and the residents were doing keeping the virus out of their facilities. However, in Ann Arbor, in all instances but one, they never really informed residents there about the fact that the facility had never been risk free from anyone getting the virus in the facility. This was because of, among other things, selected resident behaviors and contradictory and/or misinformation from the Corporation about the length of time someone needed to be in quarantine, which put everyone at risk continually for months. The “Balfour Way,” as they call it by the Corporation, REALLY means to give you as little as possible, despite what their literature and the Corporation says, and for residents to not complain. And, if you do, they threaten you with legal action and termination of your lease, like they did with me. In addition, they charge you a lot of money to live there that basically pays for all the decorating “fluff” and hollow promises of what they will be doing for you. Both of these things are part of the hook to sell you on this facility. The COVID-19 virus was not the problem, it just exposed a myriad of systemic problems with this Corporation that one might not have noticed right away under normal circumstances, but they sure became apparent quickly when you tried to get even the simplest of things done here before and during the virus. This is not to say that local staff are unresponsive. They are polite about requests and employees are nice to the residents, but there is largely no resolution to any of your complaints and requests. Since, Balfour-Ann Arbor is only 7 months old, I would highly suggest that you research the other Balfour facilities and access sites online that give accounts of other resident reviews of all the other Balfour properties (in Colorado) and their experiences with this Corporation and things that people were/are not happy with at those facilities BEFORE signing up to live in one of their facilities. I would also read online internet reviews of employee experiences at other Balfour facilities. There are only 2 reviews of the Ann Arbor property from employees - one positive and one negative - and no reviews by any residents (current or former) except mine. But, I personally know at least one other person that is leaving Balfour Ann Arbor soon and residents continue to complain about things there that never get addressed. For some unknown reason to me, they still don’t realize after six months of complaining that they never will. I lived and learned, and I hope I can save someone else from making the same mistake or at least be fully informed.
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See what the neighborhood has to offer and what’s nearby:
Balfour Ann Arbor offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
Balfour Ann Arbor has received an average review rating of 3.3 based on 10 reviews. See all reviews.
Call (734) 359-3519 to reach a resident at Balfour Ann Arbor.
To reach a resident at Balfour Ann Arbor call: (734) 359-3519
3.5
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3.0
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.