Avalon Memory Care - Irving

We selected them for the price and the friendliness of the staff.

I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.

We have had some issues but are slowly working them out. The medication schedule is adequate. They do lack sometimes on diaper changes. I think that additional training is possibly needed for transfers of residents.

We've not ben able to see the community in person except a few times due to the pandemic. The times we have been there the building itself is nice. I think they might be a little understaffed. Other family members state that the communication from the staff isn't what they would like it to be. They have been real good to assist our loved one being able to smoke on the patios.

You would not recommend this community to others, my husband lost a lot of weight in a month and a half, I wouldn't leave my dog here. He had bruises all over from a fall twice in 6 weeks.

Everything is going ok for the most part in this facility. I have experienced a few bumps in the road however. What it really comes down to is the amount of staff and the level of skill that is lacking regarding the care required for my love one. I have discussed this issue with the manager and they are aware of this situation. They have about 4 caregivers during the day along with some aids and then 4 care givers at night. They also assign a staff member to each hall. If my love one were to press the button that they provided to get assistance, they promised that they would be there right away, but there would be times that they wouldn’t. They’re not really as available as they claim to be and that is because most of the time that person is taking care of someone else. Most of the time it’s just redirecting people if they can’t remember what room they’re in or someone has to be re positioned. I just think that they need to be more expeditious and to be more fluid. The value is excellent, the people there are really nice, and I am not worried that my loved is going to be left alone or anything. It’s a nice facility, it’s clean, and the staff has been responsive. However, what it really comes down to is that I think that they need more staffing.

This facility has is wonderful from the director down. They keep someone at the door at all times to let people in and out at all time of the night. The director is wonderful and the head nurse has been accommodating. The facility itself is clean and has hardwood floors. My sister’s room is big with her own heating and air conditioning. I would definitely recommend this community to other families.

The care at this community. I like the staff who are always caring to her needs. The community is clean and offers a good environment. They offer activities for the residents. We would recommend this community for the care of a loved one.

I felt the need to remove my loved one after only a few days. The staff recommends that you stay away and don't visit for the person to settle in which was fine I understood that. However, the first time I had visited I was extremely upset that the staff had mentioned due to the aggression my loved one displayed they had to medicate him and other serious issues that had occurred which caused me to remove him from there.

They are accommodating when it comes to my sisters special diet. The staff are responsive and attentive. They are doing some remodeling so there are not a lot of residents. She does get a little more attention. They keep the wing she is in clean. They currently offer physical therapy a few times a week. I did some follow up and spoke to the owner before we chose this community as the presentation during our first visit was not very professional.

A very nice community for anyone needing good care. The staff is excellent and always available. My husband is happy with the meals. they do offer activities to keep active. the community is clean and taken care of. I would recommend this community for good quality care.

So far it is a work in progress for us here at this community. My husband isn't as old as the other seniors, he still very active and independent. The staff is good, I would say the week staff is more attentive than the weekend staff. They are good at being responsive to our concerns. The food was an issue, he was getting enough food. When I brought this concern up they were quick to fix it. I've noticed there are not many activities offered. We had some minor issues, but I would recommend this community.

This is truly an excellent community and everything is working out very well for my friend. She has adjusted very well, better then we expected. She really loves it here. The staff has been very helpful and friendly . The community looks great, everything is nice and clean. The food is okay. she says it could be better. There are nice activities offer for her to choose from. They are caring for her well and I would recommend it.

It was just very expensive. My experience was not typical, my father passed away just a couple days after moving in to Avalon Memory Care. My father seemed to like it there at first, but towards the end he was saying things are not so good.

I think they do a great job overall at Avalon Memory care, our experience with them has been a very good one! The facility itself is clean and well kept, and the staff is friendly and professional. Compared to some of the other communities I've had experience with I really appreciate the interest the staff here takes in the residents, there is a lot of genuine feeling and concern in the care they provide!

Relaxed, friendly atmosphere. No sticking patient out of sight, but allow to see and be seen in common areas. Guests are allowed to visit with family most any time of day. Staff patient, calm and responsive.

All I can say is - AMAZING! I walked in and made my decision before I even sat down to speak with someone. Each and every person that works in this home cares about each one of there residents like they are their own family members. My grandmother was only a resident for less than a week before she went home to heaven, but they made her last days the best they could be! Thank you - especially Michelle and EZ! Thank you and I will love you guys forever......

I never saw the facility but spoke with a few of the owners. We were considering them, but in the end it turned out not to be the best decision for us financially. When speaking with the owner, I got a feel that his primary interest was not that of the care of the residents, but in filling rooms. There was one lady (who was their booking agent) whom we interacted with that honestly needs to get into a different field.

Avalon is 100% improvement over the place we were before. It's night and day. He is bathed and clean and it's so totally different. When he gets a little anxious they know exactly how to work with him. They are just fantastic, there are no odors. I really know that he is being well taken care of. Their staff has been there for so many years, some of the caregivers have been there 9-10 years.