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Avalon Memory Care - Irving

3400 Country Club Road North, Irving, TX 75062

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Avalon Memory Care - Irving outdoor common area
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anonymous - Loved one of resident/client
4.0
Overall experience

We have had some issues but are slowly working them out. The medication schedule is adequate. They do lack sometimes on diaper changes. I think that additional training is possibly needed for transfers of residents.... Read more

Read all reviews

About the facility Avalon Memory Care - Irving

WARM, FRIENDLY, STRESS-FREE ENVIRONMENTS FOR RESIDENTS AND THEIR FAMILIES

AVALON is ideal for a permanent residence. The neighborhoods are lovely, quiet, safe; plus, our staff is awake and on duty around the clock to assist residents with health and personal needs. Wheelchairs and walkers are welcome, and we accept residents who have become incontinent.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Avalon Memory Care - Irving is a community within Avalon Memory Care properties. See all Avalon Memory Care communities.

Pricing for Avalon Memory Care - Irving

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Avalon Memory Care - Irving

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Kosher

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Transportation & parking

Transportation at Cost

Common areas

Outdoor Common Areas
Indoor Common Areas
Meeting Room
Outside Patio

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Activities On-site
Birthday Parties
Holiday Parties

Reviews

for Avalon Memory Care - Irving
3.9(29 reviews)
Write a Review
Cleanliness

3.9

Friendliness

4.1

Meals & Dining

2.8

Care Services

3.9

Activities

3.9

Staff

3.3

Value for Cost

3.9

Overall Experience
13
8
4
2
2
Date Submitted
1
2
5
Reviewer
0
21
7
0
Care Received
3
26
1-20 of 29 reviews
Sort by

5.0
Cynthia - Loved one of resident/client
Assisted Living
September 6, 2022
Verified Review
First Rate Care

We selected them for the price and the friendliness of the staff.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Avalon Memory Care - Irving

September 22, 2022

We are so glad you moved your loved one in with us, thanks for the kind review!


2.0
Star - Loved one of resident/client
Memory Care
May 3, 2022
Do not send a loved one here. If you love them.

I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.

Cleanliness

1

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

1

Staff

3

Value for Cost

2

Response from Avalon Memory Care - Irving

May 26, 2022

Please reach out to us at 214-752-7050 so we are able to get more information from your experience.


4.0
anonymous - Loved one of resident/client
Memory Care
February 3, 2022
Verified Review
Overall experience

We have had some issues but are slowly working them out. The medication schedule is adequate. They do lack sometimes on diaper changes. I think that additional training is possibly needed for transfers of residents.

Cleanliness

4

Friendliness

3.5

Meals & Dining

3.5

Care Services

4

Activities

3.5

Staff

4

Value for Cost

4

Response from Avalon Memory Care - Irving

February 22, 2022

Thank you for your feedback. We appreciate the opportunity to grow and provide the highest quality of care, so we welcome any thoughts to improve! We have passed on your feedback to our team and are glad to see any issues are being worked out.


4.0
anonymous
Assisted Living
January 20, 2022
Verified Review

I liked the memory care unit okay here. This is a nice community and it is well staffed but my loved one felt that it was not the right place.

Response from Avalon Memory Care - Irving

February 22, 2022

Thank you for the kind words of our community. Avalon tries to be the best option, but we realize things do not always work out or have the right fit to be called home. We wish you all the very best to find the right home for your loved one.


3.5
Anonymous - Loved one of resident/client
Memory Care
May 14, 2021
Verified Review
Available When Needed

We've not ben able to see the community in person except a few times due to the pandemic. The times we have been there the building itself is nice. I think they might be a little understaffed. Other family members state that the communication from the staff isn't what they would like it to be. They have been real good to assist our loved one being able to smoke on the patios.

Cleanliness

3.5

Friendliness

4

Meals & Dining

4

Care Services

No data collected

Activities

No data collected

Staff

3.5

Value for Cost

4

Response from Avalon Memory Care - Irving

August 17, 2021

Thank you for bringing the communication issues to our attention and your honest feedback. We truly appreciate it so we are able to provide the highest quality of care to your loved one. Please contact us at 214-752-7050 if you have any other concerns.


0.5
anonymous - Loved one of resident/client
Assisted Living
January 11, 2021
Verified Review
my review oF Avalon

You would not recommend this community to others, my husband lost a lot of weight in a month and a half, I wouldn't leave my dog here. He had bruises all over from a fall twice in 6 weeks.

Cleanliness

0.5

Friendliness

1

Meals & Dining

0.5

Care Services

0.5

Activities

0.5

Staff

1

Value for Cost

0.5

Response from Avalon Memory Care - Irving

May 11, 2022

Thank you for your honest feedback. We hate that this was your experience and we have created new strategies to improve with the help of your review. We hope you are staying safe and doing well.


3.0
anonymous - Loved one of resident/client
Memory Care
December 22, 2017
Verified Review
Excellent value

Everything is going ok for the most part in this facility. I have experienced a few bumps in the road however. What it really comes down to is the amount of staff and the level of skill that is lacking regarding the care required for my love one. I have discussed this issue with the manager and they are aware of this situation. They have about 4 caregivers during the day along with some aids and then 4 care givers at night. They also assign a staff member to each hall. If my love one were to press the button that they provided to get assistance, they promised that they would be there right away, but there would be times that they wouldn’t. They’re not really as available as they claim to be and that is because most of the time that person is taking care of someone else. Most of the time it’s just redirecting people if they can’t remember what room they’re in or someone has to be re positioned. I just think that they need to be more expeditious and to be more fluid. The value is excellent, the people there are really nice, and I am not worried that my loved is going to be left alone or anything. It’s a nice facility, it’s clean, and the staff has been responsive. However, what it really comes down to is that I think that they need more staffing.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3

Response from Avalon Memory Care - Irving

February 16, 2018

Thank you for your review. We respect your thoughts and certainly have and will continue to address any concerns that you and others may have. We have one of the best caregiver to resident ratios at 1:5 during the day and a 1:8 ratio in the evening time. Unfortunately, we are not one on one care. There inevitably will be times where staff are assisting others and cannot make it to a particular resident based upon priority. We do have our Director that has been with us for twenty years as well as an assistant that are on call and come in to assist if the evening time gets more hectic as can occur at times. Mainly, although, most of our residents are sleeping through the night which allows for our staff the ability to take care of our resident's needs. I really do thank you for utilizing this forum so that we can address your concerns. I have spoken with our Director and we have come up with some other ideas to make us more efficient. Feel free to reach out if you have any future concerns.


5.0
anonymous - Toured community
Memory Care
December 12, 2017
Verified Review
Staff is wonderful

This facility has is wonderful from the director down. They keep someone at the door at all times to let people in and out at all time of the night. The director is wonderful and the head nurse has been accommodating. The facility itself is clean and has hardwood floors. My sister’s room is big with her own heating and air conditioning. I would definitely recommend this community to other families.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

February 16, 2018

We have a wonderful crew that includes our Director that you mention that has been with us for over 20 years! We gladly accept your accolades as to our Irving/ Las Colinas location and invite the reader to come out and visit at your convenience to see for yourself! Again, thank you for taking the time to leave this review.


4.5
anonymous - Loved one of resident/client
Memory Care
August 21, 2017
Verified Review

The care at this community. I like the staff who are always caring to her needs. The community is clean and offers a good environment. They offer activities for the residents. We would recommend this community for the care of a loved one.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Avalon Memory Care - Irving

September 7, 2017

Thank you so much for taking the time to leave this review. I love this location and our multi-year staff members that are so caring and compassionate. Our Director there has been with Avalon since 1997! Although we have gotten larger over the years with 31 locations across Texas into Missouri we are still a family company that cares for people. Wish you the best.


0.5
anonymous - Loved one of resident/client
Memory Care
August 18, 2017
Verified Review
Not A Pleasant Experience

I felt the need to remove my loved one after only a few days. The staff recommends that you stay away and don't visit for the person to settle in which was fine I understood that. However, the first time I had visited I was extremely upset that the staff had mentioned due to the aggression my loved one displayed they had to medicate him and other serious issues that had occurred which caused me to remove him from there.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Avalon Memory Care - Irving

September 7, 2017

The toughest time for a family member as well as the resident coming straight from home is that first 72 hours. If given an opportunity to get through this difficult time I know that you would have found peace and that your loved one would have transitioned. I truly wish you and your entire family the very best and I hope that you and your loved one are doing well.


4.0
anonymous - Loved one of resident/client
Memory Care
February 7, 2017
Verified Review
We are happy with this community.

They are accommodating when it comes to my sisters special diet. The staff are responsive and attentive. They are doing some remodeling so there are not a lot of residents. She does get a little more attention. They keep the wing she is in clean. They currently offer physical therapy a few times a week. I did some follow up and spoke to the owner before we chose this community as the presentation during our first visit was not very professional.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Avalon Memory Care - Irving

March 23, 2017

I appreciate you taking the time to leave this review. Sometimes when there is a walk-in tour, because of the population we serve, we are not able to give the time that is needed. I apologize for this. We have one more hallway which includes 11 bathrooms then the renovation of all of the bathrooms will be complete. We so look forward to this!!! Thank you for choosing Avalon.


4.0
anonymous - Loved one of resident/client
Memory Care
September 13, 2016
Verified Review
Quality Care

A very nice community for anyone needing good care. The staff is excellent and always available. My husband is happy with the meals. they do offer activities to keep active. the community is clean and taken care of. I would recommend this community for good quality care.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

4

Value for Cost

4

Response from Avalon Memory Care - Irving

September 22, 2016

Thank you so much for taking the time to leave this review. We are always appreciative of family members that give some insight into the quality of care that we provide at any of our 26 locations across Texas into Missouri. Catrina, our Director in Irving, has been with us going on 20 years now. We have so many other multi-year employees at this location and our others that truly is what makes Avalon special. Take Care.


4.0
anonymous - Loved one of resident/client
Memory Care
August 16, 2016
Verified Review
Working To Some Issue But Overall Good Community

So far it is a work in progress for us here at this community. My husband isn't as old as the other seniors, he still very active and independent. The staff is good, I would say the week staff is more attentive than the weekend staff. They are good at being responsive to our concerns. The food was an issue, he was getting enough food. When I brought this concern up they were quick to fix it. I've noticed there are not many activities offered. We had some minor issues, but I would recommend this community.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Avalon Memory Care - Irving

August 18, 2016

We appreciate you bringing your concerns to our attention and appreciate your recommendation of our Irving/Las Colinas location. We, at Avalon, do not claim to be perfect as we are dealing with imperfect situations but certainly try our hardest to make sure that family member's loved ones are provided the caring and compassionate care that they deserve.


5.0
anonymous - Loved one of resident/client
Memory Care
May 27, 2016
Verified Review
She Has Adjusted Better Then We Expected

This is truly an excellent community and everything is working out very well for my friend. She has adjusted very well, better then we expected. She really loves it here. The staff has been very helpful and friendly . The community looks great, everything is nice and clean. The food is okay. she says it could be better. There are nice activities offer for her to choose from. They are caring for her well and I would recommend it.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

June 9, 2016

Thank you for leaving the 5 star review. I am so glad to hear that your friend is doing well at our Irving/ Las Colinas location. We are constantly tweaking our care which includes our food to make sure that it is above par. Currently we are implementing a new plan that should alleviate this concern. Thank you so much for bringing it up as ok is not alright. You should be seeing a big difference immediately from ok to extraordinary. Take Care.


3.0
anonymous - Toured community
Memory Care
October 10, 2015
Verified Review
Expensive

It was just very expensive. My experience was not typical, my father passed away just a couple days after moving in to Avalon Memory Care. My father seemed to like it there at first, but towards the end he was saying things are not so good.

Cleanliness

3

Friendliness

5

Care Services

3

Activities

3

Value for Cost

2

Response from Avalon Memory Care - Irving

November 13, 2015

There is nothing fun about the death and dying process. I wish you and your family the very best during this difficult time.


5.0
anonymous - Loved one of resident/client
Memory Care
September 9, 2015
Verified Review
Friendly, caring staff

I think they do a great job overall at Avalon Memory care, our experience with them has been a very good one! The facility itself is clean and well kept, and the staff is friendly and professional. Compared to some of the other communities I've had experience with I really appreciate the interest the staff here takes in the residents, there is a lot of genuine feeling and concern in the care they provide!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

November 13, 2015

It all starts with the Director at any location. Catrina, who has been with us for 18 years, runs a tight ship while exuding compassion that flows through to the rest of the staff. Thank you so much for the review.


5.0
Margaret Londenberg - Loved one of resident/client
Memory Care
May 18, 2015
Verified Review
No better care than this for your loved one.

Relaxed, friendly atmosphere. No sticking patient out of sight, but allow to see and be seen in common areas. Guests are allowed to visit with family most any time of day. Staff patient, calm and responsive.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

May 20, 2015

Margaret, Thank you so much for leaving this review. It means a lot. It is very important for us to create an atmosphere that is just as marvelous for the family member as it is for our resident. Feel free to let us know if there is anything else that we can do to make this experience as stress free as possible. Take Care.


5.0
anonymous - Loved one of resident/client
Memory Care
April 7, 2015
Verified Review

All I can say is - AMAZING! I walked in and made my decision before I even sat down to speak with someone. Each and every person that works in this home cares about each one of there residents like they are their own family members. My grandmother was only a resident for less than a week before she went home to heaven, but they made her last days the best they could be! Thank you - especially Michelle and EZ! Thank you and I will love you guys forever......

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

April 14, 2015

Whether it is a shorter stay or longer one it is no nice to hear such accolades as relates to our staff. Thank you for allowing us the opportunity to care for your grandmother.


2.0
anonymous - Toured community
Memory Care
April 4, 2015
Verified Review
did not go with

I never saw the facility but spoke with a few of the owners. We were considering them, but in the end it turned out not to be the best decision for us financially. When speaking with the owner, I got a feel that his primary interest was not that of the care of the residents, but in filling rooms. There was one lady (who was their booking agent) whom we interacted with that honestly needs to get into a different field.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2

Response from Avalon Memory Care - Irving

April 14, 2015

It is unfortunate that you feel this way. We strive and have striven for 20 years to provide the best quality of life for our residents. As in any business it is necessary to produce a profit in order to keep the doors open. We wish you and your family the very best and hope that you were able to find quality care for your loved one.


5.0
anonymous - Loved one of resident/client
Memory Care
February 12, 2015
Verified Review
They are just fantastic

Avalon is 100% improvement over the place we were before. It's night and day. He is bathed and clean and it's so totally different. When he gets a little anxious they know exactly how to work with him. They are just fantastic, there are no odors. I really know that he is being well taken care of. Their staff has been there for so many years, some of the caregivers have been there 9-10 years.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Avalon Memory Care - Irving

March 4, 2015

Thank you for your review. Staff training is key in allowing our residents the ability to maintain a high quality of life. Our non-confrontational approach allows us the ability to handle our resident's activities of daily living without an acceleration in anxiety.


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Frequently Asked Questions about Avalon Memory Care - Irving

Avalon Memory Care - Irving offers Studio and Semi-Private. Learn more.

Avalon Memory Care - Irving has received an average review rating of 3.9 based on 29 reviews. See all reviews.

Call (214) 601-5445 to reach a resident at Avalon Memory Care - Irving.

To reach a resident at Avalon Memory Care - Irving call: (214) 601-5445



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.