13505 Webb Chapel Road, Farmers Branch, TX 75234
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Outdoor Common Areas
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Meals & dining
Value for cost
I would never recommend Brookdale in Altamonte Springs to anyone. Maybe if not for Covid, it could have been different. There were a lot of CDC restrictions, no problem there. But my loved one ended up in hospice. The director talked me out of taking my loved one home. He said they would take great care of her, don't worry about it. And you can come any time because you're vaccinated. The head nurse also said that we could have up to 6 family members to visit at any one time, for as long as we wanted to stay. When my loved one was put on crisis care, the front desk gave us problems on multiple days each time we came to visit. They said we were not allowed to visit, and tried to prevent us from coming in. One woman referred to me as "heavy set," pointed her finger in my wife's face and said "You need to get heavy set out of there." I don't understand how they could be so rude, with no compassion, while my loved one was dying. The director was apologetic when we addressed it, but I just don't understand why the front desk wasn't notified of hospice visiting protocol. We talked to the regional director because we were so disappointed in the impression from the front desk staff. The place itself is beautiful. My loved one had a full apartment with a kitchen, bedroom, and bathroom. The nurses were great, they were always nice and sweet. But the front desk staff is absolutely terrible. and always gave us problems. They made an already difficult time even more difficult. There is big problem with lack of communication here.
The staff is really helpful and are very good with the residence. Communication is great between the staff and our family. They have newsletters and communicate by email and are very quick to return our calls. I would recommend this community to others.
They are very approachable. They are very kind. I would recommend them. I thought the food was good. Layout of the community and room sizes are great. They have a large outdoor courtyard. The staff has been good I have had no problems.
I have been very pleased with the love and care given to my mother since she moved in several months ago. She is adapting well to the people who live there, the workers, and the activities.
After visit - too expensive. prices listed on their web site are about $800/ month under their actual price. they did not even offer a tour of facility after our budget was discussed. He did give a few suggestions on possible VA benefits. Dogs ok with pet care Price for assisted Living studio $1525
My mom has been there since May 2017.So 9 months in and $34k later.I am extremely dissappointed that they have no activity director since day 1 in memory care.I dont even think Assisted Living side does.Bored silly it is hearbreaking!!They sell you on the Claire Bridge Program when it is all talk no action.Please trust my word that it makes my skin crawl that I am going to have to move my mom out do to increasing rent and they do not commit to even half the stuff they offer and management changes hands like a roll of toilet paper.And the billing wow the worst.I have read all the reviews and every one of them were point on.The activity thing just makes me so mad.They need interaction they need stimulation.And the aides they are either on their phones or doing their homework while the residents stare at the tv at 6 pm at night or they are in bed.Ridiculous!
This is a very nice community. It is small and seems like a very comfortable environment. Very friendly staff. Rooms look comfy. Nice dining room. I like the fact that everyone knows each other like a big family.
I have a dear friend in the memory department. At first. It was a good place. Now after going thru so many staff changes , not so much. When I go visit him, there maybe 1 staff member on that side. The room smells horrible and most of the patients smell the same way. Over all it needs improvement. A better friendly staff, a staff that comes to work to care not for punching the time clock
Brookdale Farmers Branch did not leave me with a good impression when I was considering the community for a place for my loved one to live. One of the two men was very nice and friendly. The other one made some inappropriate comments that did not sit well with me. It was a difficult time for my loved one and myself because we had just lost a member of our family. I did not feel I would feel comfortable communicating with all of the staff at the community if there were any concerns or issues.
The staff was very nice and helpful here. They told us right up front after describing the level of care that my husband needed that they were not equipped to handle him. I appreciated that they were up front and honest with me. The community itself was nice it seemed clean and a friendly atmosphere.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.